iPhone 7 screen scratches?

most disappointed, i am very heart broken. i had many iPhones in the past, and my last iphone 5s managed to get abused so much yet little scratches over 3 years. iPhone 7 less than 12 hours, 2 major scratches, apple can only do a screen replacement ... very very disappointed with the quality of the product.

i am going to do the same. very disappointed with Apple. i had a cheap LG akka phone on standby ... goodness its been through **** and zero scratches on the screen! huh! scratch resistance my foot! i feel ashamed for being a fan of apple products ...

very very bad experience. its all hype ... and lies...

Me 2...got my black 7 plus Super protective but 3 days down the road a Long scratch on screen...please help and advise anyone

I scheduled an appointment with the Apple Store and they replaced my screen. It looks just like I did when I got it. Good service and the screen might be more durable by the looks of it.

I had a hairline scratch on the same place as you, 1/5-1/6 down from the top part 3 weeks in. I have No idea how I got it! I have had an iPhone 4 the last 5 years or so - no worries.

I called the support, 1 week after the possibility to return it, but they took it back after hearing my story. It shouldn't scratch like that were their answer. They thought it was like that from the factory,..

My replacement just arrived today, nice service on Apples part though I must say - But I'm insecure of what this phone actually can take. Does it need a protection screen although you only wipe it with cotton? What are your thoughts about it - bad batch or overall sensitive?

I think it was a bad batch. I had no idea how it got there myself. Especially me having it in a separate pocket by itself at all times. I ended up purchasing the AppleCare service. I'm personally not a fan of protective screens. In this day in age, screens should be able to take the abuse of the user. I'm giving this screen a go without the protector. Since yours is from a different shipping date, I'd give Apple a chance.

We can only hope so. I've had mine in a protective wool-wallet all the time as well, and I agree - the screen itself should be strong enough in 2016. If you need to buy a protective screen for normal usage, it shouldn't be sold!

Hope these will work better and that Apple will be responsible enough to take them back again if the problem should persist. Best of luck with yours!

Arrange for Apple to call me back and hope to hear better answer then bring down for replacement unless it's on the spot...I can't live without my phone lol

SG Apple called me back...told me to get a screen protector and said this is cosmetic and not covered under warranty...disappointed with the quality and answer I got...I spend $1.3K to get and use less then a week and found this issue yet was told to put a protector over it...will it heal the hairline scratch I got on the screen ? It definately doesn't heal the crack in my heart

If your refund laws are anything like ours in Sweden, you should at least have 2 weeks to be able to try it out and then return it. Full refund/exchange if you're not pleased/or if you regret your purchase. Since it's just "cosmetic", they should be able to take it back, right?

Problem is that I was told since "just cosmetic" and not affecting performance I'm not covered (-_-")

You're not getting what I'm saying. Buyers remorse/ right to withdraw should then be eligible still. I'm not talking about warranty. Since it's just cosmetic/no problem in apples eyes, you should be able to just return it, as in buyers remorse - Since they don't have any issues with it. If your laws are anything alike the ones we have in Sweden and EU,..

Just a tip.

Also, if you've bought it online, you have the right to inspect the product and return it in 14 days if it not up to standard/ broken/ something wrong.

Never heard of this return policy in SG before bro...

Scratchgate anyone ?

Bro?

Check the first page in this thread - there are many whom have returned theirs already, mine included. Just trying to help you out,.. - ?

Talk to the consumer carries in your country/ask Apple the question directly. On the webpage as well, if you have ordered it online, you can return it directly. Just click "Return" on your order.

Thanks for your help...will ty to live with it Til its official maybe a recall ? Lol