You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Alfy1090 Author

Level 1

17 points

iPhone on iOS 10 keeps asking for Hotmail password

Hello,

I've been having this issue since upgrading to iOS 10 from iOS 9. I have 3 hotmail accounts on the iphone, once I enter the password it will work correctly for a while (usually one day) and then ask for the passwords again with a message stating an error occured and iOS needs the hotmail permission again.

I noticed this often occurs when I wake up in the morning and I haven't used iPhone for a few hours. This issue never occured on iOS 9. I recently upgraded from iPhone 6 to iPhone 7 and the issue still occurs.

Is this an iOS 10 bug? I've also tried deleting all my accounts and adding them again with no luck. My accounts do not use a two-step verification.

I'm currently using iOS 10.0.2 on iPhone 7

[Re-Titled by Moderator]

iPhone 7, iOS 10.0.2

Posted on Oct 3, 2016 6:27 PM

26 replies

Oct 15, 2016 11:02 PM in response to synthetikfunk

NOthing changes

TomYorks

Level 1

11 points

Oct 17, 2016 1:36 AM in response to Alfy1090

Try deleting your Hotmail account from your iPhone and reinstalling it selecting Exchange rather than Outlook.com as your account type. This fixed it for me on both a live.co.uk and an outlook.com account.

Alfy1090 Author

Level 1

17 points

Oct 17, 2016 2:52 AM in response to TomYorks

Thanks! I will try that out

erkutt

Level 1

4 points

Oct 20, 2016 12:07 AM in response to TomYorks

Thanks.This seems working so far.

tc1973

Level 1

4 points

Oct 20, 2016 12:44 AM in response to Alfy1090

I too have been having this issue, but all ive done is to hit cancel when the prompt comes up it hasnt stopped me opening mail

Oct 21, 2016 11:34 AM in response to Alfy1090

Delete the account then add it again using the "other" option, this way push isn't shown

as an option.

domjeyes

Level 1

4 points

Oct 22, 2016 2:50 AM in response to Alfy1090

Mine keeps doing this as well and hasn't done it since I downloaded IOS 10 and its started doing it on my iPad now. I'm getting very annoyed now!

Oc87

Level 1

13 points

Oct 23, 2016 6:16 AM in response to KSyler

This is not a microsoft app though! Its apple's mail app built into ios 10. So i dont see how its a microsoft problem.

the problem did not start for me until 10.0.3.

one thing i noticed is that during the account setup login or password re-entering process its not a local app. Its a browser like window to Microsoft. So something was changed.

Jan 21, 2017 1:32 AM in response to Alfy1090

IOS 10.2 just won't work ANY hotmail account. PERIOD. Their OS is usually such a **** that they NEVER ever acknowledge any fault by them.

bip1949

Level 1

8 points

Mar 8, 2017 6:43 AM in response to Alfy1090

What worked for me was deleting the Hotmail account. Restart the phone. Reinstall the Hotmail account. I'm on ios 10.2.1.

Apr 22, 2017 2:50 AM in response to RobSyd181

Just adding, this was all on my iPhone.

iPhone on iOS 10 keeps asking for Hotmail password