iOS 10.1 Battery drain

Hello.


Updated my iPhone 5 to iOS10.1 and have been having battery problems.


1 - It jumps from 30% charge to 1% in a few seconds then shuts down.


Now here is the stranger part.


As soon as it reboots after connecting to a charger it show 30% charge. When I unplug it right away it still shows 30% and runs like nothing happened for a good few hours.


So it goes from zero charge to 30% in the time it takes to reboot? Strange.


2 - Shutting the phone down at night with a good 80% charge, it won't reboot in the morning due to no battery charge. I plug it in and its back to 30% in a few seconds.



Thanks for any suggestion in advance.

iPhone 5, iOS 10.1

Posted on Oct 25, 2016 6:38 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2018 4:44 AM

Hello genya,


Yes, it was batteries all along. New batteries resolved the issues. iOS 10 only hid it. Myself and a few other Apple customers worked hundreds of hours to bring this in the open with proof. You likely read some articles I contributed to. Key in this process was 'proof.' Some of us had no coding science but enough electrical knowledge and studies to identify the battery as the only possible culprit. Hopefully when you left the forum a year ago you went and changed the battery, not the phone. Some geniuses knew, some did not. Either case, in the end, Sr Apple management made the decision we wished for: full admission and a solution. My preferred solution is a new tech, solid state batteries, will see about that.

1,950 replies

Jan 2, 2017 6:28 PM in response to Caltor

"Belisarius, if only 3.5% of Apple products fail each year then why do you advocate taking out AppleCare which is at least 10% of the purchase price and only gives one extra year protection? Especially as many network carriers/providers offer subsidised upgrades after two years anyway."

By using a credit card I get 3 years. I also keep cell phones 2-3 years, preferring to skip a generation. It helped when avoiding the bendy iPhone 6. Then you add transit in very cold places (-30F) , which can affect battery life, or the heat of the Iraqi dessert, we can only do so much to keep them alive even if turned off. In the Middle East those that kept their on had them fried after 2-3 heat shutdowns, and that was the only way to connect home without any Apple Store withing 1000+ miles, and no access to one for months. I did not expect the iPhone 5 to survive the heat, but it did perfectly by controlling its temperature. Two iPhones I donated in their second year to people that could not afford one, and the Apple Care went to them. I also had battery fails, replaced through Apple Care.


As well, depending which part of the world am working for long periods, they do not offer subsidized upgrades. And I prefer paying upfront for an unlocked phone (or that is another 80$ or soo fee), so you can swap any SIM card when traveling.

Jan 2, 2017 6:33 PM in response to paikinator

Not certain of the coverage exactly.

Apple tech said I was covered on the battery for a year.

The service center said it was only for 90 days.

I am confused.

Apple Approved service. Apple Battery replacement.

Thoughts?

ˆ

Any hardware I had replaced it was 90 days (even logicboards). It could be well 90 days unless some other coverage comes in at play. Maybe Apple itself is covering extra? A call to Apple may clarify.

Jan 2, 2017 6:39 PM in response to _Belisarius___

OK, I was really stupid. 2nights ago I got the msg on my iPad about an update. I've been reading all these posts for over 2 weeks. But since I was just getting the update, I figured its good.... right??? forgetaboutit!!! What did I do??? Took the ipad off charge 2 1/2 hrs ago, and it is down to 62%!! No videos or anything... just playing a little bingo!! What do I do now? I'm just sick about it!!!

Jan 2, 2017 6:40 PM in response to tromboneboy

"quick question, I want to see if the battery is lasting long enough to be useful but don't have time to sit around and watch it all day, will it hurt the phone at all to leave the screen on overnight and record the screen with a separate camera to see how long it lasts? thanks."

The screen is a top quality piece of technology and you can even watch video 15hrs/day for weeks and it will not be affected (tried it on an iPhone 6S). The advantage of such a video is that it can capture the discrepancy between % charge and sudden shutdown. A lot of people will find it interesting.

Jan 3, 2017 5:04 AM in response to Mjolcresure

well, okay, at least someone is lurking around this forum, and moderates comments, that are not "proper", or "speculative". Sorry for that, my bad, etc. So, here is my "technical question" again, this time "to the community": does anybody on this forum have any official informations, that the battery drain will issue be fixed in the next patch? Or any rumors at least? My i5s did again turn off yesterday, after reachnig 15% of the battery. The battery is 3 months old, the iOs is 10.1.1. With the old battery, and iOs 9.x the power was drained fastly (about 4-6 hours from 100% to 10%), but at least it was drained steadily, and turned off when expected: at 1%. My phone is not reliable for at least 2 months now, turning off at least once a week without any warning, when reaching 20-15% of the battery.

Jan 3, 2017 5:45 AM in response to Mjolcresure

Hello, anyone getting "An unexpected error has occurred" when trying to access the last page on this thread?


Anyway, feedback:


My phone with new battery appears to be working well for now. Even playing Pokémon Go. All that is left for me to do now is to update you all if anything changes.


Rest assured I am really putting the new battery through its paces.


I disagree with Belisarius - if an app is causing excessive drain and potentially prematurely ending battery's lives, then it should be pulled from the App store.


This is what I thought happened when an app was submitted for publishing, it was tested and checked to ensure that it worked and caused no damage to the device.


Much as it would pain me to stop playing the game, I would rather my phone's battery not die!


Belisarius, looks like Apple have their work cut out for them in terms of batteries, I have just read the poor battery life reviews the new MacBooks are getting and the fact that Apple removed the "Time Remaining" battery indicator on Sierra.


Shocking, pardon the electrical pun.


Adrian.

Jan 3, 2017 6:04 AM in response to genya78

Apple does not speak about stuff like this unless there is an announcement. We as users have to wait for whatever announcements they have.


We just can add our voices here and they will decide if the issue is significant or not as in the case with the Battery Replacement Programs for a limited number of 6S phones which were built with faulty batteries or the iPhone 5 battery replacement program for those models that had a faulty battery.


When there is rapid discharge and shutdowns being seen it can be due to erratic battery behavior of a failing battery. Not always though. Something however is not getting proper information from the Battery Controller and this erratic behavior is also leading to spontaneous shutdowns. The battery indicator may or may not have good information to work with.


This problem is likely a battery issue as much as anything. The tech at Apple told me that upgrades sometimes reveal an underlying issue when the upgrade is installed. This certainly is our experience. Our battery was shot and failing which was why the battery indicator showed the phone rapidly draining with Sudden shutoffs. The battery and indicator were unstable and failing at below 20% reserves. I did the Factory Restore which allowed for things to come back to proper function for a time, but every time I put the backup of data back on the phone, the phone would start with the erratic behavior again. Apple ran their remote diagnostics on the battery. Mine was at less than 20% and failing.


For others there seems to be no underlying battery issue since their batteries being tested at 80-90%. Such issues can sometimes be fixed by with a Recovery-Mode Factory Restore. Do a backup first. I like to do a backup to my computer and another backup to the cloud. Then if I go to an Apple Store, the genius bar can pull down and setup the phone because my phone data is in the cloud.


You will want to log this problem right away with Apple Support.


Download the Apple Support App onto your phone if you can't make it to an Apple Store right away.


Get on the Chat with Apple Support on the support app and have them run a battery diagnostic.

If your battery is merely 3 months old, you may be under warranty and can get another one on them, but you likely will need to move fast. There is only 90 day warranty on a battery I was told. They should have data on when it was installed in their system if the battery you installed was an Apple Authorized battery at an apple store or authorized apple repair shop. If it wasn't, they won't touch your phone again.


If it was not Apple Battery you installed and you did a battery swap at somewhere like Batteries Plus where they use Rayovac Li Ion batteries, you should have a 6 month warranty for a battery replacement.

Jan 3, 2017 6:02 AM in response to genya78

genya78 wrote:


well, okay, at least someone is lurking around this forum, and moderates comments, that are not "proper", or "speculative". Sorry for that, my bad, etc. So, here is my "technical question" again, this time "to the community": does anybody on this forum have any official informations, that the battery drain will issue be fixed in the next patch? Or any rumors at least?

This is a user-to-user forum. No one here speaks for Apple. Rumors and speculation are prohibited by the Terms of Use to which we all agreed when we signed up. The only people who can remove posts as the Hosts, the Apple employees in charge of keeping order in these forums.

Jan 3, 2017 6:07 AM in response to paikinator

paikinator wrote:


We just can add our voices here and they will decide if the issue is significant or not as in the case with the Battery Replacement Programs for a limited number of 6S phones which were built with faulty batteries or the iPhone 5 battery replacement program for those models that had a faulty battery.

Adding "your voice here", while possibly cathartic, doesn't do much. The Hosts are only looking to see if you have stuck to the terms of Use. They don't report anything to the engineers. If you want Apple to be aware of your problem, you need to either call Apple Support or make an appointment at the Genius Bar at your local Apple Store. Those contacts are logged, compiled and examined.



There is only 90 day warranty on a battery I was told.

iPhones come with a 1-year warranty, that includes the battery. If you get AppleCare, the warranty is two years. When you have the battery replaced, the warranty is the balance of the warranty on the phone or 90 days, whichever is longer. You would only have a 90-day warranty on the battery if your phone's warranty had less than 90 days left on it or was out of warranty entirely.

Jan 3, 2017 6:13 AM in response to IdrisSeabright

Adding "your voice here", while possibly cathartic, doesn't do much. The Hosts are only looking to see if you have stuck to the terms of Use. They don't report anything to the engineers. If you want Apple to be aware of your problem, you need to either call Apple Support or make an appointment at the Genius Bar at your local Apple Store. Those contacts are logged, compiled and examined.

Thanks for that clarification.

Perhaps that was imprecise, which is why below I reiterated "You will want to log this problem right away with Apple Support."


You would only have a 90-day warranty on the battery if your phone's warranty had less than 90 days left on it or was out of warranty entirely.

I would assume a 3 year old 5S with a battery that was installed 3 months ago would be bumping up against its warranty of 90 days which is why I advised urgency in seeking help with the 5S battery issue and having Apple run a diagnostic.

Jan 3, 2017 6:14 AM in response to genya78

"well, okay, at least someone is lurking around this forum, and moderates comments, that are not "proper", or "speculative". Sorry for that, my bad, etc. So, here is my "technical question" again, this time "to the community": does anybody on this forum have any official informations, that the battery drain will issue be fixed in the next patch? Or any rumors at least? My i5s did again turn off yesterday, after reachnig 15% of the battery. The battery is 3 months old, the iOs is 10.1.1. With the old battery, and iOs 9.x the power was drained fastly (about 4-6 hours from 100% to 10%), but at least it was drained steadily, and turned off when expected: at 1%. My phone is not reliable for at least 2 months now, turning off at least once a week without any warning, when reaching 20-15% of the battery.

Genya, are you sure that your 3 months old battery in iPhone 5s was only giving you 4-6 hours? Are there any rapid draining social media apps? iPhone 5S usually delivers 10-15 with moderate usage.


There is information out there, I attempted twice to post it and cheer members that may benefit from it, but they were deleted. You will have to google your search terms under Google News.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 10.1 Battery drain

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