iOS 10.1 Battery drain

Sylvia from New Mexico wrote:

Thank you so much! Just spoke with an Apple Senior Advisor and he gave me some great advice...he said my battery is fine and said I did not a new battery. I gathered Apple is aware of the problem. Told him there are people on the forum giving advice about battery change and such...he said I am doing the right thing by not following their suggestions. I asked him should I get a battery change and he said it was my choice, but I really don't need it. This is an OS problem and I am going to wait and see what they come up with. Thanks again for the help with the music app.

This is an important tidbit of useful information.

Mine turned out to be the battery, but that was after Apple ran the diagnostics and found the 4+ year old battery to be shot at below 20%. For me the battery was what was causing this.

Glad there is some level of confirmation that there may also be a software issue.

Hopefully the very next update will address this for those whose batteries are coming out as seemingly fine on the diagnostics.

Like I have been saying on this forum, my battery is a Year and a half old and it was running beautifully before the 10 update. Even the Senior Advisor said my battery is great. I am going to wait until Apple comes up with an update and see what happens there. Why buy a battery when the one I have runs at 92%. He even said I didn't need a battery. It is an OS bug.

It's becoming a big joke, today I spoke to a senior from Apple, the only thing we can do is wait (and he told me to bring a charger with me all day....) and he couldn't say for how long.

The commercial lifetime of my 1200 euro phone is 24 months ,Apple has already had 2 1/2 months to resolve this issue (which is 10% of the commercial lifetime) and the only thing they can say is to bring a charger.

I will buy another phone (not Apple!) and sent the iPhone in for repair , Apple said they will send it back unrepaired because the battery tool will say the battery is just fine, I will send it in again and again until the phone is replaced (everybody with a new battery is problem free).

It's ridiculous that a 1200 euro phone only functions for half a day....and randomly shuts down.

"like I have been saying on this forum, my battery is a Year and a half old and it was running beautifully before the 10 update. Even the Senior Advisor said my battery is great. I am going to wait until Apple comes up with an update and see what happens there. Why buy a battery when the one I have runs at 92%. He even said I didn't need a battery. It is an OS bug."

Pass a year and 300 cycle, it is used and fair game. "great' is a relative term. I believe to him it meant that at 92%, it is within Apple capacity/cycle spec. It does not mean, in any way or fashion, that it is proof of it working properly as it is explained by Cadex and Battery University that health resistance test (i.e. capacitor saying "Hey there I can hold 92% charge) does not mean that the cell actually works. That is a separate 30-180s frequency response test that can only be done with a battery physically removed and connected to a special device. To my knowledge no cell phone provider does it at any service center. This is why, Sylvia, there are also batteries at 100% capacity "great health" yet new lemons which will not hold a long life. At 1%, that would mean 200 000 daily out of 2 million being produced. Multiple users here posted about passing the diagnostic test but proving the battery as defective once a working one was inserted. In other words, the diagnostic is a 10 foot glance at a car in a service center without actually opening a hood or taking it for a test drive.

Is it possible your battery is healthy? Yes, at 92 percent.

Is it possible your battery is defective? Yes, at 92 percent. Some new cars off the lot have issues. rare but real. Your battery could even be 90% at 600 cycles and i guarantee you that it no longer works, and cannot longer work, as new.

"I will buy another phone (not Apple!) and sent the iPhone in for repair , Apple said they will send it back unrepaired because the battery tool will say the battery is just fine, I will send it in again and again until the phone is replaced"

Next time you go at a Genius Bar, ask an advisor how many times he/she replaced defective batteries which passed the resistance health test. You will be astonished. Some batteries overheat, are swollen, leaking, fully defective, yet passing the test. Have yet to meet a single well trained Apple employee defending the test as anything more than a basic snapshot, nothing more.

It is cheaper to just buy a new battery. Problem persists? 100% warranty, you get reimbursed. Problem resolved? Great.

Belisarius, I am going to stick with Apple Support advice. Thank you for your continued advice, but I feel strongly that it is an OS problem...my 6 plus was in perfect condition until the upgrade. Thank you again, but I am trusting Apple and their advice for now.

I had luck with my daughters iPhone 5 when I did a Recovery Mode Restore

I left the phone entirely clean without putting the backup and it worked normally for about a week.

When I put my daughters backup on it conked out again with the rapid drain and spontaneous shutdown.

It might clear out something about the 10.1.1 code because when I did the recovery restore it put 10.2 on.

Maybe if you don't need your backup and can start with a fresh phone for a bit, you could get your phone working better.

The Apple Tech that ran the diagnostics said that likely the restore reset things enough to get the phone working again, but the phone had an underlying battery issue.

Anyhow... if it helps it does, if it doesn't I hope they come back with a better upgrade soon.

Good luck.

Ah, you mean the Support from the service advisor you spoke. Various other users here called and were told differently (reset, replace battery or iphone), even with batteries reporting healthy. Please do not misquote the agent that spoke with you as representing all Apple and all users. As for how you feel, fortunately, 0s and 1s, amps and voltages carry no feeling. They work or do not.

A second correction: at 1.5 years your 6 could hardly be qualified as perfect condition.

Let us know how the next update fared on resolving this issue. I wish all affected users were in your position, patiently waiting with minimal impact while on the go.

To me it was perfect and how dare you tell me I misquoted the Apple Supervisor. You really are out of line. We are here for support and you are being an it condescending and think you know it all. I would appreciate if you would not respond to my posts any longer. You have gone overboard and your comments are not welcomed.

Quite the contrary Let's see, you stated a few times that you identified the issue as a bug

"It is an OS bug" and

"Supposedly, Apple is aware of the problem" and

"I gathered Apple is aware of the problem."

A few days ago at a Genius Bar, a tech mentioned being aware of the minor recall for specific 6s, but not an actual iOS wide bug. To everybody's knowledge there has been no Apple statement or even a tiny one that there is an official bug.May I ask, why are you making stuff up? You dished out speculation as being certain. Your words, your quotes. You even had people politely mentioning to you that with the same symptoms it turned out NOT to be a bug. Therefore, if you have all support you needed, presumably you know exactly what is going on, being here for support becomes redundant. Once you set you mind on something, with or without technical knowledge, it is unlikely that any reason or science may alter your opinions. It is a listening matter.

And no, I do not know it all. However, myself, a few others that already replied to you as well above have a base understanding on the iOS and batteries, their abilities and limitations which you do not have. You do not understand Li Ion technology. Apple health testing. iOS relationship to hardware, and use impact on it etc. This are tiny but real facts, objective, not condescending. It being accepted by you it is your own personal choice. Refusing to acknowledge technical lacunae and generalizing comes closer to what you mentioned earlier as applicable to yourself. Very few people have the ability to enter a garage, calling mechanics condescending while having already figured out that is a car's engine problem. They better have the knowledge to back them up.

However, if you are here for future reassurance that you are right, no one here can offer it, not the scope.

Hi Belisarius.

You have made your point in your comments and also admitted you are not an expert, so please stop harassing all of us who do not agree with your single minded approach to this issue.

It is a forum, so folks will be able to scroll and find your numerous comments. Please do not think your opinion on this issue will not be heard. It has been and will continue to be for years to come, so please stop commenting on this forum so that folks who are either continuing to or discovering that they have this iOS10 battery bug have a forum to discuss.

PS - I'm running 10.2 and began having this battery drain issue the moment I installed iOS10 on 9/13/16. Like many others, I've been to Genius Bar, spoken to apple support and restarted/restored numerous times, but nothing has helped. I've sent my complaints directly to Apple, as well. There is zero wrong with my battery and Apple themselves confirmed my battery was fine in November, two months after the install.

Looking forward to see 10.3. Based on recent posts, it sounds like there may be a potential solution to this issue.

I also found something else peculiar. I had a few battery apps I downloaded to show me my battery cycle recently. In the screenshots on the App Store, it's clear there is supposed to be a "Battery Cycle" counter to show you where your battery is at, but in the multiple apps I downloaded, it is not there anymore. I reached out to one of the companies and they said that Apple restricted that "Cycle Counter" feature for iOS10, but that they were trying to get it reinstated into the app. Could be a coincidence, I suppose.

feinepotte wrote:

You have made your point in your comments and also admitted you are not an expert, so please stop harassing all of us who do not agree with your single minded approach to this issue.

We are all users here. We all have to abide by the same Terms of Use. And we can all post as we see fit as long as we stay within that framework. Sometimes that means people say things we disagree with or find annoying. That's part and parcel of a public discussion. If you disagree with what someone is saying, don't read their posts and don't respond to them.

Dear IdrisSeabright,

We are all users here...and yes, sometimes people say things we disagree with or find annoying...but this person has responded to every single response and been dismissive of any other point of view, but their own.

This rhetoric is now just harassment since it is being repeated - which I do not believe is part of the Terms of Use we are all supposed to abide by.

At this point, it seems like 10.3 could potentially be the next step here in getting this resolved. Until then, I will keep my charger with me on the go!

feinepotte wrote:

Dear IdrisSeabright,

We are all users here...and yes, sometimes people say things we disagree with or find annoying...but this person has responded to every single response and been dismissive of any other point of view, but their own.

This rhetoric is now just harassment since it is being repeated - which I do not believe is part of the Terms of Use we are all supposed to abide by.

Yes, the poster is allowed to repeat themselves and respond to every post. I haven't read all of their posts but nothing I've seen is abusive. "Annoying" is not a TOU violation.

I believe that Belisarius now will be smart enough to understand when his opinion is not requested and that contradicting every single person who think differently from him, won't be of any help anymore, right?
People have the right to have different opinions and even the freedom to be wrong.
In any case, another solution is to not answer to unrequested replies. 😉