You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 10.1 Battery drain

Hello.


Updated my iPhone 5 to iOS10.1 and have been having battery problems.


1 - It jumps from 30% charge to 1% in a few seconds then shuts down.


Now here is the stranger part.


As soon as it reboots after connecting to a charger it show 30% charge. When I unplug it right away it still shows 30% and runs like nothing happened for a good few hours.


So it goes from zero charge to 30% in the time it takes to reboot? Strange.


2 - Shutting the phone down at night with a good 80% charge, it won't reboot in the morning due to no battery charge. I plug it in and its back to 30% in a few seconds.



Thanks for any suggestion in advance.

iPhone 5, iOS 10.1

Posted on Oct 25, 2016 6:38 AM

Reply
1,950 replies

Jan 6, 2017 11:44 AM in response to _Belisarius___

I spoke up about your behavior on this forum...others seem to agree with me about your behavior. At least I know Apple is aware of the situation this forum is about. The draining of battery after upgrading to 10.1.1 and now we can get back to helping and supporting those who are going through the same thing. My posts haven't been the only posts deleted Belisaius, and maybe now we can get back to why this forum is here. To support each other during this time And share our experiences.

Jan 6, 2017 12:06 PM in response to Sylvia from New Mexico

You made some things up actually and now appear to be speaking on behalf of other members. None of it will resolve the issue so unsure why you are doing it. I will repeat a prev summary of issues noted here:


1- Battery drain, no sudden shutdown, good battery life (90+)

2- Battery drain, sudden shutdown, good battery life (90+)

3- Battery drain, no sudden shutdown, declining battery life (60-90)

4- Battery drain, sudden shutdowns, poor battery life (anything below 60)

5- No battery drain, sudden shutdown, good battery life

6- No battery drain, sudden shutdown, declining or poor battery life


Am unaware which one fits your phone exactly, but am sure one does. They are not opinions, just observations. Even if I claimed The Sky is Pink, that would not pass the opinion test. If you agree with one of the above, your troubleshooting steps differ with each one, and each Apple Advisor will run through every possible troubleshooting step required to resolve it, all the way to hardware replacement. It is a fact. And it you consider any missing, please create a 7th observation.


Some users also have no time to really wait- work, on the go, they need their phones. Troubleshooting, resolving the issue and eliminating the iOS as possibility is a real step. For those next to an Apple store it is a 2 hr effort far more practical versus the next 9 months of future iOS 10 iterations. Or years since the iOS 8 battery forums... So if time was valuable, no idea if some patch would fix it, but a 2 hours step would eliminate a major option in a 100% risk-free solution, I'd jump on it.


Other users have a complicated scenario (like 100 employees with IPhone issues) or no store nearby. I have no advice other than to suggest calling Apple.

Jan 6, 2017 12:32 PM in response to _Belisarius___

Belisarius - I appreciate your experience and input and your first responses were helpful and appreciated.


Please stop replying to every single post and person on here. Of the 96 pages discussing this issue, most are your verbose responses and opinions. The more you post, the less credible you become. I know your intention is to be helpful, but unless you have a fix for the problem, please stop. Monopolizing the discussion with your opinions doesn't help the problem.

Jan 6, 2017 12:37 PM in response to edc415

Thank you for your opinion, it offers no solution. Am sure you do know the difference between an opinion and a fact- and those with deleted replies are learning fast. Which of the stated facts do you disagree with? And which problem are you referring to, 1-6 above? 1, 3? 6? They are not opinions- they come from other users. Are you questioning their input? Not seeking answers.

Jan 6, 2017 12:41 PM in response to Mjolcresure

I join those hoping that Apple is responsive to our battery issues. I have a 6 Plus and use my old iPhone 5 as an iPod Touch. The problem described (sudden indication of battery loss to 1%, sometimes with reboot, sometimes merely holding at 1%, but restoring once the phone is plugged in) first occurred on my iPhone 5 and I thought the battery had finally seen its last days. But when the problem replicated itself on my iPhone 6 Plus, in both instances only after upgrading to the newer iOS 10.1, I suspected the problem wasn't necessarily either of my phones but the operating system. To be sure, I do not know the actual cause(s). But the timing surrounding the appearance of the problem, that it appeared at the same time (after downloading the new iOS) on both phones in the same way, strongly suggests to me that it is an iOS problem and not a problem with my batteries. I finally called AppleCare. The Advisor said she too has had the same exact problem on her own phone. But, alas, she had no "remedy". She said I could bring it in or try restoring the iPhone to its default settings, but she mainly advised filling out a feedback form and waiting for Apple to remedy the problem. Of course, Apple will first have to acknowledge the problem before it remedies it, and that's not something Apple does easily. I note some skeptics in this thread suggest the problem all of us are experiencing may not be related to the iOS. Perhaps. But, again, the timing of the appearance of this problem for so many of us, with only slight variations as to what is happening, suggests to me that it is an iOS problem that Apple needs to fix and fix NOW.

Jan 6, 2017 12:45 PM in response to _Belisarius___

Nothing has been made up. You really do not have the right to accuse others of this. We are all users in this forum and are trying to help each other. You aren't getting it are you? Your relentless behavior is disturbing and you need to stop. I will no longer respond to you and if this is a violation of the TOU, so be it.


So, how is everybody's battery holding up? Mine is still the same, but have used some of your suggestions that you posted. One thing, my phone isn't getting as warm as it used to and it doesn't shut down at 30% so that is a blessing. I just take my charger with me and bought a car charger at The Apple Store for that just in case moment. Apple Support through Twitter has been a big help. Contact them if you need some assistance and they will get an Apple Senior Advisor to contact you. Good Luck and Happy New Year!

Jan 6, 2017 12:57 PM in response to bluejay04

"The problem described (sudden indication of battery loss to 1%, sometimes with reboot, sometimes merely holding at 1%, but restoring once the phone is plugged in) first occurred on my iPhone 5 and I thought the battery had finally seen its last days." No one here knows the cause, but sometimes the effect. If you contact Paikinator his iPhone 5 had similar behavior, and followed his instinct that it was the battery and had it replaced. He reported several times that the issue was resolved and that he was told that the iOS install exposed the battery fault. But the symptoms appeared with iOS install. A few other users with declining battery health posted success.


if however the Apple diagnostic tells you that your iphone 5 battery is in exceptional, stable shape, that gets more complicated. either case, if you still want to keep that older iPhone, it is 100% risk free, reimbursable option. Maybe worth a shot on the older phone, and waiting on the 6.

Jan 6, 2017 1:00 PM in response to Malanthius

Malanthius, thank you for your suggestions...I did remove Facebook and changed my Music and it did help somewhat! I charged my battery to 100% this morning and 6 hours has passed and I am 85% battery. Plus, my phone is not getting warm. It would get so warm to the touch at times I thought it would explode! Thanks for the help!

Jan 6, 2017 1:06 PM in response to Sylvia from New Mexico

Your phone was getting that warm? That is actually concerning, that is a separate issue than all others. The one time it ever happened to me was on an iPhone 5; the Apple technician took it, felt it, told me "Bad battery" and after replacing it told me that it was swollen inside. Even with 50 apps open your 6 should never, ever, get that warm- according to Apple.I feel for you if you are too far from a store to have it checked. Overheating battery - to the point that you are describing- is a red flag for Apple geniuses. They will tell you the same.

Jan 6, 2017 1:19 PM in response to Mjolcresure

iPhone 5s, 64GB Unlocked, Cricket. Battery was fine before upgrading to IOS 10.1.


Thank you for bringing up the battery problem and articulating it so well. At first I thought my iPhone hardware was failing, especially since I couldn't do a hard reset after it shut itself off. I hadn't dropped my phone and it has always been in a case. I never suspected an IOS bug. Went from 30% to shutting off completely - no reboot available. Then plugged it in and it rebooted to 30%.


All happened after upgrading to IOS 10.1. Latest update to IOS 10.2 did nothing to solve the problem. Before IOS 10.1, battery life was decent and when I had low power, it went into low power mode. At least I had some warning.


Was going to buy a new iPhone since I thought my hardware was defective. My battery has never had an issue with holding a charge. After finding this discussion, I don't want to be forced into an upgrade due to a software/firmware issue caused by a software release/fatal bug. From what I read here, new hardware doesn't fix the issue.


I miss IOS 9 on the iPhone 5s. Notifications were easier to read/handle on the smaller screen and the phone didn't die suddenly at 30% battery power. IOS 10 looks great on my friend's bigger and newer iPhones.


I've used and loved the iPhone since it first came out. When a bug like this turns my phone into an unusable brick when I am out and about, it doesn't instill security or confidence in Apple. Why hasn't Apple contacted users letting them know about the bug and any workarounds until they fix the problem?


Any concrete news from Apple acknowledging this is an issue and what the fix is? I'd love to see a goodwill gesture giving us an upgrade special for our time, troubles and frustration caused by this bug.

Jan 6, 2017 5:13 PM in response to edc415

"From what I read here, new hardware doesn't fix the issue." To date the few people here (including paikinator, adrian and four others) that had nothin to loose, and successively replaced their batteries and returned to report success. there has been no report of replacement battery failure. In Adrian's case he was told in november that his battery was 90% fine and 60 days later, dead at 20%. It works now.


At least two people had phones replaced under warranty and their problem is also gone.

Jan 7, 2017 2:38 AM in response to Mjolcresure

I've been having a massive issue after upgrading (4 days ago) to iOS 10.2 - I admit it, I did it for the new emojis, while I should have waited and checked the forums first.

I have a 6s which is not even 2 years old. It's been working fine (I could use it up to 1% and it did not shut down, etc). Since upgrading to iOS 10.2 though, it has failed me twice in three days! It would shut down randomly with full battery (46% and 50%). It doesn't go from x to 1%, but it actually just shuts down if I open any random app (first time it was whatsapp, second time it was Facebook). When I try to turn it on again it shows me the connect to power battery, after some time it would turn on again but once I enter the first code and then the pin code it shuts down again, as it couldn't handle it. Obviously when I turn it on again it's still fixed at the battery percentage it shut down at. This is starting to worrying me and I would like to know if there's any way to fix it, maybe going back to an older software version? Or the battery is now screwed forever? :( I can't believe Apple is letting this happen without fixining it. If it's a software issue, why not come up with an update or something like it?

Do you think it could be, instead, an actual problem that needs battery replacement? Again, it never did it before upgrading to 10.2

iOS 10.1 Battery drain

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.