MacBook Pro 2016 touch bar randomly crashes

Same error on my new 15" touch bar MBP. It happens while sleeping, it happens while surfing the web, it happens while writing email, it happens while doing anything, or nothing (it even happens in Safe Mode!). I have erased and reinstalled the HD to no avail. Still same random crashes with same error log everyone else is getting. I've tried to narrow it down to a certain task, software, function, etc., but no luck. Sometimes it happens every minute or two! Ironically, I already wrote this reply once, but of course it froze in the middle of me hitting "post".

QUESTION: Has anyone had success getting their laptops replaced?

Apple senior advisers have made it clear to me (again and again as recent as today) that they won't replace or refund any hardware past the 14day window. It is irrelevant that these 2016 MacBook Pros crash daily for thousands and thousands of MacBook Pro Touchbook owners. Apple is fully aware this is happening but they don't have a solution (yet), so they won't offer replacements as it won't fix the problem. Sure after they put you through everything they will offer to send you to the Apple Store / Genius Bar (to waste your time) but if Apple's best Cupertino engineers can't fix the problem, what's the chance your local Genius has a solution?! It's awful, a month of Apple calls/emails with multiple senior support reps and all I have achieved is lost work, lost projects, lost hours, at least 100 dealing with system rebuilds, backups, error capture, error trapping, logging, Apple support phone calls, emails, etc.... total nightmare and I paid a premium + dongles for this "privilege".

Thanks for the answer, DataChris. So if they won't replace it, what will they do at the Apple Store in your experience? Will they attempt to repair it instead? My system freezes every 2-3 min. after rebooting with doing nothing more than running Safari or typing an email (and that's with a fresh install of Sierra and no third-party programs installed or peripherals connected). This is more of than just an inconvenience; I'm literally sitting here with a dead computer. Did I really just throw away $2500 plus a few hundred in adapters?

Hello guys, I am having the same problem in mi 15" 2016 model. "Luckily" I only have the problem on sleep mode, when waking up it restarts and closes all apps.

I just spent one hour at the phone with an Apple technician, telling me to press this and that key with my computer off...suposed to be purging electrical system and caches.

Reading you, I asume the problem will persist.

We will see.

@klockw243, can't say what Apple will do for your MacBook specifically because maybe you do have a one off hardware problem that could be fixed with a new machine. But on the whole, the full system MacBook Pro crashes that appear to occur (for most) only when connected an an external display, they don't have a solution to resolve the matter. They pretty much just stopped doing anything for me at this point because there's apparently nothing they can do. They won't refund, they won't replace. I'm just stuck with a $3k 2016 MacBook Pro crash bucket on top of a $1k LG 5k display that can't be used with any other laptop on the market. Add in dongles and taxes and I'm out $4500+. ********
<Edited by Host>

HI,

I have just received my New MacBook Pro 15" with Touchbar on 8 Feb 2017. So far it has crashed 3 times that I know of. Eachtime the crash report states;

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz, CPUID: 0x506E3)

CATERR detected! No MCA data found.

I have not had it connected to a 5K monitor. The latest crash occurred whilst the laptop was in sleep mode. I opened the lid, had to log in manually and was notified that it had crashed due to an error.

I am on the Beta program and will be sending a log that way as well.

The current Apple quality is rubbish!

I returned 2 LG 5K displays as they were rubbish.

Yesterday I was using the new MBP unplugged, put it to sleep, kernel panic said good morning to me!

What a rubbish piece of hardware they make! macOS, iOS, iPads, iPhones, issues everywhere!!!

Hi,

Same for me. Yesterday I was also using the new MBP unplugged, put it to sleep, kernel panic said good morning to me as well!

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz, CPUID: 0x506E3)

CATERR detected! No MCA data found.

That's exactly the same issue:

```

Fri Feb 17 08:51:12 2017

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz, CPUID: 0x506E3)

CATERR detected! No MCA data found.

```

I'm getting either "Sleep Wake Failure" or "CPU Machine Check Architecture Error Dump" every day.

Date/Time: 2017-02-14 23:51:02 +0100

OS Version: Mac OS X 10.12.3 (Build 16D32)

Architecture: x86_64h

Report Version: 25

Data Source: Stackshots

Event: Sleep Wake Failure

Duration: 0.06s

Steps: 6

Hardware model: MacBookPro13,3

Active cpus: 8

Process: kernel_task [0]

Path: /System/Library/Kernels/kernel

Architecture: x86_64

Version: Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64

Task size: 1530 MB

CPU Time: 0.002

--------

Anonymous UUID: 84C175B5-9854-7FA5-11C0-6BA1353CDC27

Fri Feb 10 13:27:56 2017

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz, CPUID: 0x506E3)

CATERR detected! No MCA data found.

*** Device Tree ***

{

"pcie_cfg_base" : 3758096384,

"pci_devices" :

{

"0x0" : "MCHC@0",

Oddly, after dealing with crashes/restarts every 2-3 min. (even in safe mode) I've now been running two days without a crash, and nothing has changed in my computer usage (app use, peripheral use, etc.). This is certainly the weirdest issue.

I have my MacBook Pro docked via USB-c to an lg38uc-99 monitor. Where I'm seeing random crashes is waking the MacBook Pro from sleep. It'll will either crash and reboot or freeze which requires a hard reset. This only occurs when the MacBook is shut closed (docked in a twelvesouth MacBook arc) and hooked up to the display. I can almost consistently reproduce this error. If this keeps up I'll have to see if I can return this.

This is the first report I see of issues waking up from sleep with a monitor different than the LG UltraFine 5K, that means the problem is not the monitor itself, it is the MacBook Pro.

You mentioned you have the TwelveSouth Arc to stand up the MacBook Pro, what model of MBP you have the 13" or 15", I was thinking on buying one as well, does it fit fine? I have the 15", thanks

I have the exact same model as you, I have the LG 5K as well, I did experience a lot of crashes related to sleep and wake from sleep with the MBP with Mac OS X 10.12.2 installed, since installing/updating to 10.12.3 about 3 weeks ago I have had only 1 single crash.

I have to say that I use the touch bar very lightly, most of the time the MBP is in clamshell mode with the 5K monitor connected. My current system uptime since my last reboot (not crash) is almost 9 days.

I have a late 2016 MacBook Pro 15 inch touchbar with an LG 38 inch curved display (LG 38UC99). I use the MacBook closed docked in a MacBook arc by twelvesouth. I went into the power energy saver and unchecked the option - prevent computer from sleeping automatically when the display is off. The problem occurs when I try to wake the system the next day. I can't wake it up. I then open the laptop and try to wake it up that way. I can see the touchbar is on but the laptop display is black. I then disconnect the USB-c from the Display to the MacBook and still nothing. I hit the touchbar escape and still nothing. I try the finger print scan and also try to type my password numerous times but nothing happens. I then do a hard reset which appears to be the only thing to fix the issue.