MacBook Pro 2016 touch bar randomly crashes

Hi,


I have recently been experiencing random crashes on my new MacBook Pro 13-inch 2016 touch bar.


Crash occurs randomly but usually it seems whilst watching a movie, downloading or transferring large files to external hard drives (usually at the same time).


Has this happened to someone else? Would appreciate some insight on this.


Error I am getting is this:


Sat Nov 26 13:34:22 2016

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-6287U CPU @ 3.10GHz



Thanks!

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS Sierra (10.12.1)

Posted on Nov 26, 2016 5:58 AM

Reply
150 replies

Dec 15, 2016 7:23 PM in response to icarrus

The first 2 were on 10.12.1


The third is on 10.12.2


So yeah... no bug was fixed on my computer with the 10.12.2 update. Guess I'll have to return my SECOND MacBook Pro 15" touch bar.... I am so disappointed. I left Windows because of SW crashes and crap. Luckily my Lenovo at work blue screens every month or so too... So I guess crashing is the new normal.


#1 ----------------------------------------------------------

Sun Dec 11 10:35:55 2016



*** Panic Report ***

panic(cpu 2 caller 0xffffff7f934bc87e): "Failed to complete device wake\n"@/Library/Caches/com.apple.xbs/Sources/AppleEmbeddedOSSupport/AppleEmbed dedOSSupport-59.20.37/Source/Drivers/AppleEmbeddedOSSupportHost/AppleEmbeddedOSS upportHost.cpp:474



#2 ---------------------------------------------------------


Sun Dec 11 22:41:26 2016



*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, CPUID: 0x506E3)

CATERR detected! No MCA data found.


#3 --------------------------------------------------------


Thu Dec 15 21:01:48 2016



*** Panic Report ***

panic(cpu 0 caller 0xffffff7f9cca661c): "Failed to complete device wake\n"@/Library/Caches/com.apple.xbs/Sources/AppleEmbeddedOSSupport/AppleEmbed dedOSSupport-59.30.10/Source/Drivers/AppleEmbeddedOSSupportHost/AppleEmbeddedOSS upportHost.cpp:474

Dec 20, 2016 10:36 PM in response to FM5506

Hi,


FWIW, a client of mine was experiencing a similar problem on her new 2016 15" MBP w/TB with a USB-C to USB adapter-connected 4TB Seagate Plus USB 3.0 portable drive selected as the Time Machine backup destination. Consistently when trying to complete the initial 650GB+ TM backup of her laptop SSD the ext HD would suddenly unmount, an error message about the "disk not being ejected properly" would pop up and ultimately the laptop would just shut itself down entirely, or occasionally just spontaneously reboot itself (but the ext HD would not remount). Sometimes there would be no warning and the laptop would just shut down. When the ext HD was connected to one of the USB ports on her 27" Thunderbolt monitor, it would also exhibit the same behavior.


I won't go into what 2 different Apple senior support techs told her as reasons/excuses, as they were literally some of the most shocking/ridiculous things I had ever heard regarding an issue like this. In the end, what fixed my client's problem was simply updating her macOS Sierra from 10.12.1 to the latest 10.12.2. No problem with USB3 external peripherals crashing the laptop after that, either connected to the laptop via the adapter or the TB monitor. The initial TM backup executed without a hitch, as well as subsequent hourly ones, and the external HD has encountered no sporadic unmountings and the laptop has not frozen, shut down or spontaneously rebooted since. Even after I had her do this I had her keep her Genius Bar appointment so they could run their full suite of diagnostics on the laptop, just in case, but it passed everything optimally. Her tech at the GB said as part of the 10.12.2 update there was a firmware update component, so we are guessing that did something to fix her specific issue.


Hopefully this easy and simple fix will work for some others...

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MacBook Pro 2016 touch bar randomly crashes

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