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Rob Loomis Author

Level 1

64 points

MacBook Pro (2016) audio problem

Hello,

I'm two weeks into using my new 2016 MacBook Pro w/ touchbar (15 inch) and am having an aggravating issue with the audio output. At some point throughout the day (every day) the audio on the MacBook ceases to work. It usually occurs after waking from sleep. It doesn't matter if I've been using or haven't been using headphones. It just won't work (across every application and with all settings normal in the system pref). The only way to resolve the issue is to log out of my user and log back in or restart the system completely.

Anyone else having this problem?

Posted on Nov 26, 2016 9:43 AM

Top-ranking reply

epressario

Level 1

9 points

Posted on Jan 27, 2017 7:39 AM

Same here, MBP 2016, 13'', TB. Seems like coreaudiod somehow gets killed and doesn't get restarted by the system, so sudo launchctl unload /System/Library/LaunchDaemons/com.apple.audio.coreaudiod.plist && sudo launchctl load /System/Library/LaunchDaemons/com.apple.audio.coreaudiod.plist fixes it temporarily (no restart needed).

But yeah, it's really disturbing that Apple didn't address this ASAP, since it's not the cheapest product and the adequate support is supposed to be a big part of what we paid for. 😕

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44 replies

Dec 12, 2016 7:39 AM in response to Rob Abram1

I just figured out part of my problem. This isn't the complete answer, but I feel sort of stupid for not thinking about it sooner. I'm a teacher. I'm connecting to a projector by using Airplay to an Apple TV (previous gen.) which is connected directly to the projector. This is a new setup for me since getting the new Mac. I plugged my old Mac in directly to the projector. I just noticed that the projector is off, so I'm not hearing audio because the Mac is still connected to the Apple TV via Airplay. When I disconnected Airplay, the audio came right back.

However, I've also had this issue at home where there is no Apple TV. I wonder if the computer still thought it was connected since I had just gotten home from school when it didn't work?

Rob Loomis Author

Level 1

64 points

Dec 12, 2016 7:58 AM in response to Honduras

This may tie into my other noted issue (Siri related) on the forums found here.

Rob Loomis Author

Level 1

64 points

Dec 12, 2016 8:22 AM in response to Rob Abram1

"I just noticed that the projector is off, so I'm not hearing audio because the Mac is still connected to the Apple TV via Airplay. When I disconnected Airplay, the audio came right back."

This would be normal behavior and therefore wouldn't be related to this particular issue. Thanks for the update!

Dec 12, 2016 8:54 AM in response to Rob Loomis

Yes. My internal audio is sometimes dead, but most times I can use my connected 2nd monitor which has also audio speakers. Then the audio output is coming from there. A change back to internal audio is then not possible until reboot.

Dec 12, 2016 11:22 AM in response to Rob Loomis

I'm also having this issue. It was fine for the first couple of weeks, but for the past few days, whenever I use headphones, the audio completely dies afterwards. Even after replugging the headphones, nothing. The only remedy is to restart – which is a pain!

mwenig

Level 1

4 points

Dec 16, 2016 10:40 AM in response to Rob Loomis

Same problem, 13" Pro with touchbar. For me, sound works when pushing the touchbar for siri, but not for any other sounds or even the siri voice response, just the initial "beep". Restart fixes the problem temporarily. How do we get Apple's attention to this issue?

Honduras

Level 1

4 points

Dec 16, 2016 11:54 AM in response to Rob Loomis

This doesn't seem to be a widespread problem. Lets try to find common denominator. Did you guys restore a previous Macbook or are using the new Macbook 2016 as a new setup. What version of OS X did your restore from.

In my case I restored from a Mid 2012 Retina Macbook Pro 15" running Yosemite.

Rob Loomis Author

Level 1

64 points

Dec 16, 2016 12:13 PM in response to Honduras

Contrary. As the title of the post suggests, this is isolated to the 2016 MacBook Pro. To clarify, this is a new machine, and the problem has existed from the moment it was first unboxed.

Additionally, Apple has recently called me to confirm they are aware of the issue and are working to resolve it. They asked me a bunch of questions which would indicate that I (we) are not the only ones with the problem.

Thanks.

Dec 19, 2016 3:57 AM in response to Rob Loomis

I also have this issue as you all have described. Is there a way to vote on this fix? It is a maddening little issue.

Jan 22, 2017 12:04 AM in response to obscurelyfamous

This worked for me.

AJ1215

Level 1

4 points

Jan 29, 2017 9:06 PM in response to Rob Loomis

I've had this problem as well.

Resetting coreaudiod fixes the problem, but it's annoying seeing as how much I paid for a 'premium product'.

Apple needs to fix this!

idburns

Level 1

11 points

Feb 7, 2017 12:10 PM in response to Rob Loomis

The exact same thing is happening to my wife's 2016 MacBook. She normally keeps the audio muted but when unmuted no sound comes out of the speakers.

Rebooting the computer fixes it.

iPadAd

Level 1

4 points

Jul 13, 2017 4:34 PM in response to Rob Loomis

Happened for the first time today. 15" 2016 MBP TB a few weeks old. While I was reading the thread an email came in, speakers dinged and then sound was fine. No reboot or other changes.

Jul 19, 2017 11:54 AM in response to Rob Loomis

My problem is that the computer emits a strange sound after restarting it does not work the audio several reboots it works

As apple will solve this problem?

MacBook Pro (2016) audio problem