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Question: MacBook Pro 2016 15" butterfly keyboard problem

Hi


On my new MacBook Pro 2016 15", all keys (butterfly) works perfectly - except the enter key. Even though it does work, It doesn't "click" and you can't feel your are pressing it down - it feels like pressing the metal next to it.


It worked fine the first week.


Anybody experiencing this problem?


Thanks

MacBook Pro with Retina display, macOS Sierra (10.12.1)

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Jan 26, 2017 9:52 AM in response to JohnK_NL In response to JohnK_NL

Guys, after reading around, I've solved this.


There's so much less space around and under the new keyboard, that dust and little dirt effects the keyboard much quicker. I simply blew fiercely around and under the stuck key, and it promptly worked again.

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Dec 17, 2016 11:48 PM in response to zooole In response to zooole

Are you using a European MacBook Pro (I am - Dansish)?


I've noticed that the enter key is physical different on the US and European keyboard.


European enter key fills two rows...


User uploaded file


US enter key is on one row...


User uploaded file


So I'm thinking it might be the European enter key that is breaking.

Dec 17, 2016 11:48 PM

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Dec 18, 2016 9:31 AM in response to zooole In response to zooole

I'm not sure what you mean by nt and tb?


It might be a design problem on the "two-row-enter-key" model - hopefully it is fixed by now (waiting for my replacement MBP).


Did yours work fine at start and suddently stopped "clicking"?

Dec 18, 2016 9:31 AM

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Dec 18, 2016 9:37 AM in response to MojoDK In response to MojoDK

Touchbar and non-touchbar.


Something like that. I'm afraid this is going to happen again, like with the display model I checked today.


Quite disappointed. If I bring it to the shop in january, it will take 1-2 weeks to fix it. That's awfully long time to be without a computer that may break again.

Dec 18, 2016 9:37 AM

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Dec 25, 2016 10:43 PM in response to MojoDK In response to MojoDK

Same for me, but on a US type keyboard, on a 13" TB model. For me both the enter and the shift key below it feel different than the rest of the keyboard, although the enter is much more noticeable. I thought maybe I've gotten food or something in it, but there really isn't a lot of space around the key for food to get in there. And it's still pretty new, so that'd be very unlucky.

Dec 25, 2016 10:43 PM

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Jan 4, 2017 11:55 PM in response to MojoDK In response to MojoDK

I'm danish too and have the same problem - I'm so annoyed. It's the enter key, but other random keys also gets stuck (still working, but the key does not move/click when pressed) - right now it's Arrow up, Enter and the danish letter Æ. I really miss the keyboard of my old Macbook Pro Retina (and the ports) - this keyboard is crap and SO noisy when typing fast :-/

Jan 4, 2017 11:55 PM

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Question marked as Helpful

Jan 26, 2017 9:52 AM in response to JohnK_NL In response to JohnK_NL

Guys, after reading around, I've solved this.


There's so much less space around and under the new keyboard, that dust and little dirt effects the keyboard much quicker. I simply blew fiercely around and under the stuck key, and it promptly worked again.

Jan 26, 2017 9:52 AM

Reply Helpful (13)
User profile for user: MojoDK

Question: MacBook Pro 2016 15" butterfly keyboard problem