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DJPort2008 Author

Level 1

27 points

What happened to my downloaded videos in iOS 10.2?

I updated to iOS 10.2 on my iPhone 6 and seem to have lost my downloaded videos.

Before I would go to the "Videos" app and look under the 'home videos' button but that's not there anymore. It's not in this new "TV" app either. I can't find any of the TV episodes either that I've downloaded from iTunes.

I plugged in my iPhone to my computer and tried to drag them from my iTunes into my iPhone but nothing happened. In iTunes I looked under Devices-IPhone-Movies, and the movies were listed there but I can't actually find them on my iPhone itself (when I used iTunes to look at my iPhone content, TV episodes and home movies that I've previously put on this iPhone now have a circle with an exclamation mark inside next to them).

If I had to just put my TV shows and downloaded home movies on this iPhone again, that would be mildly inconvenient/tedious but doable.

Can anyone help me get my TV shows I've purchased and my home movies back on my iPhone?

Posted on Dec 12, 2016 9:59 PM

Top-ranking reply

Jeffs64

Level 1

12 points

Posted on Jan 2, 2017 10:44 PM

I just now figgered it out. I opened iTunes on my PC 64 bit Win 10 Pro

Went to my library. Under the "Movies" section there were no download videos. Under "Home Videos" all of my Videos were there. So as what was said in this forum I changed them to "Movies" The easiest way is to just do one first. Here's how. Right click on the Video then go down to "Get Info" When the next screen opens near the top of that screen in the center there is a tab that says "Options". Click on that. The next screen change the video type to "Movies" Then resync your iPhone / iPad If that works you and can go back to your home movies sceeen in iTunes and do Control A then change all of them at the same time. That worked perfectly for me. All of 150 downloaded videos are on my iPhone 5S. and my iPad Mini 2. If your Wifi is on your home sharing will work as well. Hope that helps

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100 replies

egruber

Level 1

103 points

Dec 15, 2016 11:02 AM in response to Mike Weasner

Tried this on my iphone and it didn't work. iTunes still wants the Videos app to be on the phone.

Dec 15, 2016 2:08 PM in response to DJPort2008

I found that the iPad TV app DOES have a way to show your home movies and connect to iTunes. Touch Library at the bottom and then Library at the top. You might have to wait a few seconds but then you should see Apple iTunes appear in the drop down. Touch there and in a few seconds (up to 10 sometimes for me) you will see Library change to Shared Library. Touch the Shared Library drop down where you can see all of your movies on iTunes. Remember to tun on home sharing in iTunes. I am running an Apple iPad Air 2.

I have not found this on the iPhone app. If anyone finds this please let us all know

Dec 15, 2016 2:34 PM in response to DJPort2008

I found the solution to this issue. In order to get back all your videos, all video files should be defined as "movies" in the field "media kind" under "options" tab when the "show info" window is activated. Apparently, if the video files are defined as "Home Movies" the new TV app won't show them. Same problem happened a couple of years ago when Videos app was updated in order to reorganize the video files.

Dec 15, 2016 3:01 PM in response to Leonardov

Thanks Leonardov. That worked. I changed one video to "Movie" from "Home Video" in iTunes and Synced to the iPad Pro. The video showed up in the TV app while still connected to the network. And now that one video is there the Library menu also now works to show the other non-"Movie" videos. Without having at least one "Movie" synced, the Library menu item was non-functional.

Dec 15, 2016 3:03 PM in response to shufflethecards

UPDATE: on my wife's iPad Air, I went to settings > TV and signed her out of home sharing. Signed in to my account and it took a few minutes but everything works there too.

egruber

Level 1

103 points

Dec 15, 2016 3:04 PM in response to Mike Weasner

Do you still have the Video app on your iPad? I don't, and iTunes won't sync without it.

Dec 15, 2016 3:08 PM in response to egruber

I do not have the Videos app. Only the TV app is installed with iOS 10.2. But I do have the latest macOS Sierra 10.12.2 and latest iTunes 12.5.4.42. Apparently the latest iTunes is required in order for syncing to work to iOS 10.2.

egruber

Level 1

103 points

Dec 15, 2016 3:11 PM in response to Mike Weasner

I'm using the latest iTunes for Windows (released this week), and if I try to sync any movies or TV shows, it stops and says it cannot find the Videos app....then tells me to download it. Perhaps iTunes for Mac doesn't have this problem.

Dec 15, 2016 3:43 PM in response to DJPort2008

I'm on the latest macOS beta, and am also having a problem syncing home videos to my iPhone running 10.2. iTunes displays the error:

iTunes cannot sync movies or TV shows to the iPhone “xxx iPhone 7 Plus” because the Videos app is not installed.

You must download the Videos app from the App Store on your iPhone in order to sync movies or TV shows.

There's no Videos app to download!

Benb2012

Level 1

54 points

Dec 15, 2016 4:39 PM in response to DJPort2008

Read this post:

New IOS 10.2 TV app breaks Home Sharing for Home Videos

It's sort of similar to the issues you are describing; but, it's shared videos instead of downloaded. TV.app seems to not be ready for primetime on the iPhone/iPad platforms. It's great on the apple tv. Really frustrating 😟

Dec 15, 2016 4:43 PM in response to Benb2012

Has everyone updated to iTunes 12.5.4? It seems to work fine on my iPad downloading anything to the TV app.

egruber

Level 1

103 points

Dec 15, 2016 5:23 PM in response to shufflethecards

Yes. No difference.

Dec 15, 2016 9:38 PM in response to DJPort2008

I'm angry as heck! I upgraded my ipad mini 2 to 10.2 unfortunately and my "videos" app completely disappeared along with all my videos! My computer will not be available to use until next Feb. so I cannot sync any. How do I access (where are they? Are they still on my ipad or are they cached somewhere online!) and watch my videos! To be able to watch my "videos" was the main reason I bought this ipad! Is there another video app I can download that will be able to access my videos so I can watch them? Thanks.

Dec 16, 2016 6:21 AM in response to Mike Weasner

I have this problem, too, only on my iPad. When I opened the TV app, under Library, the entire screen was blank. I tried your solution and turned the WiFi off, and it "worked". The videos reappeared. But this is clearly a bug. It's ridiculous that we have to turn off all network connections and do a factory restore just to fix this. With as many apps, songs, videos, and photos I have, this will take practically half a day.

Dec 16, 2016 6:24 AM in response to joeyfl88

Right click? :::scratching head::: Huh?

What happened to my downloaded videos in iOS 10.2?