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DJPort2008 Author

Level 1

27 points

What happened to my downloaded videos in iOS 10.2?

I updated to iOS 10.2 on my iPhone 6 and seem to have lost my downloaded videos.

Before I would go to the "Videos" app and look under the 'home videos' button but that's not there anymore. It's not in this new "TV" app either. I can't find any of the TV episodes either that I've downloaded from iTunes.

I plugged in my iPhone to my computer and tried to drag them from my iTunes into my iPhone but nothing happened. In iTunes I looked under Devices-IPhone-Movies, and the movies were listed there but I can't actually find them on my iPhone itself (when I used iTunes to look at my iPhone content, TV episodes and home movies that I've previously put on this iPhone now have a circle with an exclamation mark inside next to them).

If I had to just put my TV shows and downloaded home movies on this iPhone again, that would be mildly inconvenient/tedious but doable.

Can anyone help me get my TV shows I've purchased and my home movies back on my iPhone?

Posted on Dec 12, 2016 9:59 PM

Top-ranking reply

Jeffs64

Level 1

12 points

Posted on Jan 2, 2017 10:44 PM

I just now figgered it out. I opened iTunes on my PC 64 bit Win 10 Pro

Went to my library. Under the "Movies" section there were no download videos. Under "Home Videos" all of my Videos were there. So as what was said in this forum I changed them to "Movies" The easiest way is to just do one first. Here's how. Right click on the Video then go down to "Get Info" When the next screen opens near the top of that screen in the center there is a tab that says "Options". Click on that. The next screen change the video type to "Movies" Then resync your iPhone / iPad If that works you and can go back to your home movies sceeen in iTunes and do Control A then change all of them at the same time. That worked perfectly for me. All of 150 downloaded videos are on my iPhone 5S. and my iPad Mini 2. If your Wifi is on your home sharing will work as well. Hope that helps

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100 replies

Dec 16, 2016 6:25 AM in response to Regretfulupgrade

As Leonardov mentioned earlier and I confirmed, changing the media type in iTunes of your videos from "Home Video" to "Movie" and then SYNCing to your device solves the problem. Once you've done that you can leave networking enabled. In iTunes you can show your Home Movies, do a Select All, go a Get Info, and then change the type to "Movie" for all videos at one time.

Dec 16, 2016 7:48 AM in response to Mike Weasner

Thanks for your post but I don't have my computer accessible to re-sync the videos. I don't even have itunes on the ipad ... only my computer. Does itunes store the videos and music also on a server? Where are my videos: on my ipad or on an apple server Or both? Will any other video player app allow me to access them if they are on my ipad? Thanks!

Dec 16, 2016 10:20 AM in response to Leonardov

Well, I changed the file type and resynced and sure enough, the videos now are listed in the TV app. But, when I try to play them, I get the error: "Could Not Load Video"!

Still no cigar!

Dec 16, 2016 10:26 AM in response to RSchmidtjr

I haven't tried all my "Movie" videos after I changed them from "Home Video" and synced them, but the ones I have tried have played ok in the TV app.

Dec 16, 2016 10:27 AM in response to RSchmidtjr

Ok! Removed them from iPad and resynced and now they play!

What a mess! 😕

dilbert41

Level 5

6,530 points

Dec 16, 2016 10:29 AM in response to Regretfulupgrade

Two workaround already mentioned in this thread might help you.

1) Turn off your WiFi - then see if you can find your movies.

2) Install VLC (or similar) app and play the movies from there (it will find them)

Like I said - these are workarounds until the Apple app gets fixed.

egruber

Level 1

103 points

Dec 16, 2016 10:30 AM in response to Mike Weasner

For all of you who are changing file types from Home Movies to Movies or TV shows...how are you syncing successfully without the Videos app on your phone? My sync will not complete without it.

Dec 16, 2016 10:32 AM in response to egruber

Are you sure you have the latest version of iTunes that supports the TV app?

I have 12.5.4.42

egruber

Level 1

103 points

Dec 16, 2016 10:35 AM in response to RSchmidtjr

That's what I have on my windows 10 PC.

Dec 16, 2016 10:37 AM in response to egruber

I use the latest version of macOS Sierra iTunes and synced to my iPad Pro via USB. "Movie" types show and play in the TV app that replaced the Videos app.

egruber

Level 1

103 points

Dec 16, 2016 10:45 AM in response to Mike Weasner

I re-downloaded and installed itunes and the result is the same. What do you see in your iTunes that says it supports the new TV app? Mine looks exactly the same as the prior version.

Dec 16, 2016 10:48 AM in response to egruber

Ok, I'm not going to make the remark I'm thinking about Windows 10. 😉

I'm on Windows 7 32-bit.

Dec 16, 2016 10:53 AM in response to egruber

The release notes for this week's iTunes update said it supported the new iOS TV app.

egruber

Level 1

103 points

Dec 16, 2016 10:57 AM in response to Mike Weasner

I saw that too...but I don't see anything in itunes that suggests it. Looks the same as the prior version. If it was, I would expect that it wouldn't care about the Videos app.

I am curious if only Windows users are having the Missing Videos App problem. Maybe the others who have been successful will tell us which one they are running....windows or mac.

Dec 16, 2016 11:27 AM in response to egruber

Windows 7 32-bit. Had just downloaded iTunes 12.5.4.42.

Don't see anything really different in the iTunes layout on my other computer which is 12.5.3.17.

Bob

What happened to my downloaded videos in iOS 10.2?