You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

DJPort2008 Author

Level 1

27 points

What happened to my downloaded videos in iOS 10.2?

I updated to iOS 10.2 on my iPhone 6 and seem to have lost my downloaded videos.

Before I would go to the "Videos" app and look under the 'home videos' button but that's not there anymore. It's not in this new "TV" app either. I can't find any of the TV episodes either that I've downloaded from iTunes.

I plugged in my iPhone to my computer and tried to drag them from my iTunes into my iPhone but nothing happened. In iTunes I looked under Devices-IPhone-Movies, and the movies were listed there but I can't actually find them on my iPhone itself (when I used iTunes to look at my iPhone content, TV episodes and home movies that I've previously put on this iPhone now have a circle with an exclamation mark inside next to them).

If I had to just put my TV shows and downloaded home movies on this iPhone again, that would be mildly inconvenient/tedious but doable.

Can anyone help me get my TV shows I've purchased and my home movies back on my iPhone?

Posted on Dec 12, 2016 9:59 PM

Top-ranking reply

Jeffs64

Level 1

12 points

Posted on Jan 2, 2017 10:44 PM

I just now figgered it out. I opened iTunes on my PC 64 bit Win 10 Pro

Went to my library. Under the "Movies" section there were no download videos. Under "Home Videos" all of my Videos were there. So as what was said in this forum I changed them to "Movies" The easiest way is to just do one first. Here's how. Right click on the Video then go down to "Get Info" When the next screen opens near the top of that screen in the center there is a tab that says "Options". Click on that. The next screen change the video type to "Movies" Then resync your iPhone / iPad If that works you and can go back to your home movies sceeen in iTunes and do Control A then change all of them at the same time. That worked perfectly for me. All of 150 downloaded videos are on my iPhone 5S. and my iPad Mini 2. If your Wifi is on your home sharing will work as well. Hope that helps

View in context

100 replies

egruber

Level 1

103 points

Dec 16, 2016 11:38 AM in response to RSchmidtjr

I added the videos back using VLC which was really easy. But I am still intrigued how some people here can sync without the videos app. Since I am not the only one having problems, I assume another update to itunes will be forthcoming and I'll try it again. In the end, it makes no difference if I use the TV app or VLC.

Dec 16, 2016 11:59 AM in response to egruber

I am running Mac Sierra and have no problems syncing all movies

Dec 16, 2016 12:49 PM in response to shufflethecards

We're not talking about MacSierra wee talking about iOS 10.2.

Dec 16, 2016 1:07 PM in response to rwraysmith

Someone was wondering if this was working on Mac or Windows. That's what I was letting them know. So for everyone, I am using a Mac running Sierra and iTunes syncs all movies to the TV app perfectly.

Also, both my iPad air and iPad air 2 show my shared library and Home Movies in the TV app.

My iPhone 6 does not. All devices are running iOS 10.2

g3rson

Level 1

4 points

Dec 17, 2016 2:32 AM in response to joeyfl88

After spending an hour trying to get my videos back, your method fixed it!

Right Click > Get Info > Options > Select Media Type

Dec 17, 2016 7:05 AM in response to dilbert41

I Tried turning off wi-fi ... videos were not found. I installed VLC but it could not find any videos (tells me library is empty) and wants me to sync from my computer....which I do not have.

Dec 17, 2016 9:48 AM in response to Regretfulupgrade

If your device has it, turn off Cell Data as well. The TV app does not like any networking to be enabled for non-Movie type video files.

Dec 17, 2016 1:04 PM in response to Mike Weasner

Hey Mike,

just updated today today and when I looked for my videos that I will use teaching tomorrow I discovered they were gone. Fortunately I ran across the disable wifi solution and it works fine. If I would not have checked my videos it would have been a huge embarrassment. Waiting for an update to the update.

Don

DJPort2008 Author

Level 1

27 points

Dec 17, 2016 5:18 PM in response to egruber

How do I get my home videos from iTunes to the VLC app?

Dec 17, 2016 8:54 PM in response to Mike Weasner

Hi, I do not have data. Thanks.

iamerm

Level 1

15 points

Dec 18, 2016 5:25 AM in response to Tech Tsunami

Tech Tsunami wrote:

I have had the same issue. The workaround I discovered for getting the home videos to show up is to disable Wi-Fi (my iPad does not have cellular data, just the Wi-Fi version). When you disable the Wi-Fi the videos will show up....

Thank you Tech Tsunami. Not sure how you figured this out, but it works. Here are a few details in case this helps someone else:

I am running iTunes 12.5.4.42 on a Windows 10 PC. I updated an iPhone 6S & an iPad mini 4 to iOS 10.2.

On the iPhone everything seems to work fine in the new TV app. If I click on "Library" there is a "Home Videos" folder. When I click on it all of my videos are there.

On the iPad the TV app is NOT working properly. When I click on "Library" nothing is displayed. But then if I disable WiFi, I can literally watch all of my videos populate on the screen. Then, if I turn WiFi back on, the videos all disappear.

So, clearly the Home Videos are on my iPad. There must just be some sort of bug. And it's weird that the bug is unique to the iPad (& not the iPhone).

I also know that this exact issue is happening to others (based on reports from other users I know, as well as from this & other forum threads).

egruber

Level 1

103 points

Dec 18, 2016 5:58 AM in response to DJPort2008

Install VLC on your phone. Start iTunes and plug in your phone via USB. Click on the 'apps' and iTunes displays your phone home screen and other pages. Scroll down and you will see a list of apps that allow you to add files. VLC will be there. Click add and add in your videos.