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Question: AirPods disconnects on calls

AirPods pair correctly with iPhone 6s Plus (iOS 10.2) and randomly during the call they get disconnected. The BT connection gets lost and I have to connect them again manually.

Happens several times during long calls with no apparent pattern. The AirPods are fully charged.


The strange thing is that while listening to music, this problem doesn't show up, only on phone calls.

AIRPODS, iOS 10.2, null

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Dec 22, 2016 11:41 AM in response to Iak69 In response to Iak69

Exact same problem, and was able to replicate it in the same way you mentioned.


- Iphone 6S / iOS 10.2


- two airpods on calls will repeatedly drop calls every 30-60sec.


-two airpods never drop connections on music or podcasts.


-one airpod in one ear will never drop call connections.


have been on several calls and have replicated this scenario over and over. Definitely a product hardware or software flaw.


A serious one that must be fixed or these (otherwise great product) will be going back to apple.

Question marked as Helpful

Dec 21, 2016 7:26 AM in response to Z42 In response to Z42

I have IPhone 6s Plus iOS 10.2 and AirPods disconnected 4 or 5 times during 4 hour call as well as static and crackling noises on regular cell call. I had to reconnect them manually every time.


Apple Watch stays connected at all times. I switched to other bluetooth headphones Momentum 2 Wireless and didn't have any problems during calls.


This points to a problem with AirPods which hopefully Apple will adress soon.

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Question marked as Helpful

Dec 21, 2016 7:26 AM in response to Z42 In response to Z42

I have IPhone 6s Plus iOS 10.2 and AirPods disconnected 4 or 5 times during 4 hour call as well as static and crackling noises on regular cell call. I had to reconnect them manually every time.


Apple Watch stays connected at all times. I switched to other bluetooth headphones Momentum 2 Wireless and didn't have any problems during calls.


This points to a problem with AirPods which hopefully Apple will adress soon.

Dec 21, 2016 7:26 AM

Reply Helpful (7)

Dec 21, 2016 4:22 PM in response to SebasKretz In response to SebasKretz

I have same problem with iPhone 6s, disconnects intermittently during calls, no problem when listening to music. Very annoying, contacted Apple Care, they asked me to bring to local store to collect diagnostic data from iPhone. It happens so frequently that I can't believe product testers did not notice it, makes you think if they just rush the product out because of the holiday season.

Dec 21, 2016 4:22 PM

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Dec 21, 2016 9:15 PM in response to SebasKretz In response to SebasKretz

Strange thing! My iPhone 6S+ was doing random disconnects while on calls using TWO AirPods. I tried a couple of 30+ min calls with ONE AirPod - right on one call and left on another. Both calls completed without disconnecting. Not sure if it's by design or a bug in the BT software. No disconnects with two AirPods listening to music or watching videos, YouTube, Apple radio, etc. go figure!

Dec 21, 2016 9:15 PM

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Question marked as Helpful

Dec 22, 2016 11:41 AM in response to Iak69 In response to Iak69

Exact same problem, and was able to replicate it in the same way you mentioned.


- Iphone 6S / iOS 10.2


- two airpods on calls will repeatedly drop calls every 30-60sec.


-two airpods never drop connections on music or podcasts.


-one airpod in one ear will never drop call connections.


have been on several calls and have replicated this scenario over and over. Definitely a product hardware or software flaw.


A serious one that must be fixed or these (otherwise great product) will be going back to apple.

Dec 22, 2016 11:41 AM

Reply Helpful (14)
User profile for user: SebasKretz

Question: AirPods disconnects on calls