AirPods pair correctly with iPhone 6s Plus (iOS 10.2) and randomly during the call they get disconnected. The BT connection gets lost and I have to connect them again manually.
Happens several times during long calls with no apparent pattern. The AirPods are fully charged.
The strange thing is that while listening to music, this problem doesn't show up, only on phone calls.
AIRPODS, iOS 10.2, null
Same issue here.
Seems to happen mostly when i'm using both AirPods on phone call. Once or twice with single AirPod. 99% of the time its during a call. Music/Video playback seems unaffected. Skype calls appear unaffected.
Steps taken:
did not restore my data but rebuilt phone from the ground up incase it was a corruption in my data
again didn't restore watch data
Using a single AirPod for calls right now just so I can function with them at work. Have had to remove AirPods several times and just grab the phone and use it the old way to me ear. I'm hoping this is an issue Apple can fix with software. Happy to try any other troubling shooting ideas if anyone has them.
Found another solution that worked for on iOS 10.2.1; iPhone 7 Plus:
Phone calls now not be dropped or mis-connected.
I spoke with Apple Support again yesterday to reiterate that my issues were not resolved with the firmware update pushed to the AirPods. I was a bit surprised to hear the agent say that they had only taken calls from people that need help pairing their AirPods. The issues that we all have been indicating seem to be missing, for at least that agents experience. I continue to speculate that the issues that have been reported are maybe a combination of Apple Watch, Cellular Carrier, WIFI Calling Feature. Something along those lines.
Issues I still have intermittently:
I have:
I am also experiencing the same issues - iphone 6s, original apple watch, only disconnecting during phone calls, not during audio use.
I finally figured out the cause for me! My airpods would disconnect during phone calls only, and at random times, and it had nothing to do with signal quality. Like others, it was better with only one airpod during the call. The genius bar was of course "try resetting and restoring, etc."
Reset network settings was useless for me. Finally did a full restore that fixed the issue, and slowly started adding back in features. The problems started again right after I paired my Apple Watch and using the airpods while the watch was shutdown. Unpairing it on the phone fixed it immediately, not even a restart required. Still looking into workarounds and why the watch is interfering.
I submitted a bug report to apple, hopefully if they get enough bug reports they'll look into it. So if anyone else has a developer account, it's probably worth submitting if you can reproduce it. There's also Apple "bug" feedback.
I can confirm a similar experience. Yesterday, I once again reset and restored my phone and Watch. However, this time I didn't rush to get my Watch connected.
While the Watch was still waiting to be paired, the AirPods worked perfectly. I wasn't able to reproduce a single issue I had been having.
Then, after I paired my Watch, all the issues came back... instantly.
I have to say, it would be nice for Apple to at least acknowledge the issue... even if it is just to say, "we are looking into it."
Similar problem also with some popping/clipping during audio playback.
Iphone 6s+ (10.2), Apple watch series 2 (3.1) and new Airpods.
Call audio drops to iphone with no audible indicator every 3.5 minutes or so during a call. No difference if I use only one airbud. After resetting the airpods and unpairing the watch I still get drops except now the drops have an audible woosh sound when the drop happens and now they automatically reconnect (also with a woosh sound). Also, after the calls dropped and I listened more carefully I noticed frequent clipping/popping during spotify playback.
I spent 2 hrs with apple support and they had no answer for me except to recommend replacement. The kicker is that apple online store tells me I need to wait up to 8 weeks for a replacement. Thanks Apple, what a way to treat an early adopter who ordered online as soon as the store started taking orders.
Same issue here, calls get disconnected after 6-8 minutes. Apparently it has to do with an interference with the iwatch and the inability to have them both connected through Bluetooth at the same time
Does anyone know how to report this to Apple?
After I put the AirPods on, I make one phone call with them but on the next phone call I hear nothing although they seem connected to the phone. But I can listen music after that unsuccessful phone call. I tried to unpair/forget the AirPods on my iphone and connect them again but the same problem persists. It is very annoying. I'm using iphone 7 Plus with iOS 10.2
I am having the same issue with my AirPods and iPhone 6s. I have Apple Watch.
I also ran into the issue with my MacBook while watching Netflix. I ended up just switching back to my EarPods. Today, I disabled the microphone on the MacBook (as suggested) and watched a couple hours of Netflix shows and did not experience the disconnect issue, so hopefully that has fixed the issue in the short-term.
I am going to try and switch the mic to just the left or right AirPod for the iPhone (as suggested) and see if that makes any difference with that. It sounds like for others it may have lessened the occurrence, but not eliminated it. I will let everyone know how it goes for me.
Hi all.
I can confirm the same that my airpods cut out constantly during calls. It's very frustrating.
6s plus and Apple Watch (1st edition) both on latest software.
No issues during music playback.
One suggestion I've been trying is just using one AirPod for calls and so far no disconnects. Even tried starting with one and mid call putting the other in and 30 seconds into having both in they disconnected again. Most times it's a 3-5 second disconnect and then a reconnect.
Really hope this is a software issue as I love these things.
I'm also having this issue, iPhone 6S+, Apple Watch 2, Airpods.
Resetting the iPhone is, I think, useless... I had just activated a new 6S+ and did a clean setup, no restores from backups and very few Apps installed.
In my experience unpairing the Airpods from the iPhone, then repairing them results in a period of them working as expected. Usually until I don't use them for a while, like overnight.
After a while they will never connect to the Watch, unless I put the Watch briefly in Airplane mode. Afterwards everything works fine again for a while.
MBP (15" late 2013) also has problems sometimes switching to them. Have to manually connect them almost every time.
In a call, using both pods will disconnect after about 20-30 mins into the call.
Ironically, connecting them normally as a Bluetooth device to a MS Surface worked perfectly. This gives me hope the issue is software related to how W1 handles the handoff.
I have the exactly same issue with iPhone 6s and Apple watch s2 all in latest updates.
After going through all the methods, I believe the Apple watch is the cause of the disconnection issue. Just turn off the Apple watch and confirm it has been disconnected from my iPhone, no phone call dropping, no popping noise while playing music...All problem solved.
I am even wondering if some of the power draining issues are also related to apple watch.
But at least, this finding makes me believe it's a software coordination problem that can be fixed with updates.
I have worked with Apple Support and we have been able to recreate the issue during the call. They installed diag profiles on my phone and the watch. The profiles generated diagnostic logs which we uploaded to my support case#.
The logs will be reviewed by the development and hopefully will allow them to determine the root cause.
I encourage everyone here to do the same because more logs they have more like they will be able to find and fix the root cause.
I went through the same process with an engineer from Apple as a follow-up from my session with Apple support a few days prior. He called me Monday night and I spent an hour on the phone answering questions, loading profiles to log wifi & bluetooth, and then sending them the logs. I had many AirPod dropouts during the call, and two while we were logging.
His recommendations were pretty much the same as in this thread: using one AirPod for phone calls, or using only one microphone (bluetooth-airpods-info), and even turning off the watch while using the AirPods with the iPhone. In my original support call, they authorized me to swap my current AirPods for a new pair at the Apple Store. As expected, same issues with the new ones. Although I get very few drops on calls if I use one AirPod.
I still get clicks and pops on Skype when connected to my MacBook pro.
Hopefully they will figure all of it out soon.
AirPods disconnects on calls
