AirPods disconnects on calls

Update : Just got off with Apple Support. They suggested un-pairing, re-pairing, resetting etc. etc. I told them that I did all of that and they escalated to a Senior Advisor. She advised that I set up a genius appointment and set one up for me today at 2:15pm EST so we shall see what happens and I'll update after the appointment.

Btw - Airpods disconnected multiple times while on the call with Apple Support.

Helle,

This broblem you can solve

First be sure you are using orignal airpods

First go setting from general scroll down to find rest selcet (rest all my setting ) after mobile working again,it will working again for all airpods if this problem come again you need to change your Air pods It will be ok.

Well just returned from Genius Bar appointment and they ran diagnostics etc. Also I was able to replicate the issue on a call in front of the Apple Employee. He recognized there was an issue and said they would replace. Problem is they wanted to take my Airpods and mail them in and he had no idea when a replacement pair would be ready. I told him I did not want to do that. He noted the case and said once they have stock I can come in and swap out. We did a reset of all settings and as soon as I went to my car I received a call and they cut out again.

Here's the interesting thing. We connected them to a demo iPhone in store and I was on a call for over 10 minutes and they did not drop the connection. So I tried making another call in car with my Apple Watch turned off as that wasn't paired to the demo phone and it still happened.

I guess I'll just do the one AirPod thing until either a software fix is issued or I can swap out although I'm not totally convinced it's a hardware issue at all.

I am having this exact same problem. I have an Apple Watch and an iPhone 6s. This is a big problem for Apple. The users on this thread own the Apple Watch and AirPods. We are Apple's biggest fans and most important first adopters. They need to address this issue immediately. Apple obviously didn't do proper testing before they released this product. There is really no excuse for this. If they don't get this fixed by end of January, I will certainly reconsider any future Apple purchases.

I've found a fix, at least worked for me and have had phone calls up to 45 minutes without having any disconnect.

I changed the double tap function from Siri to play/pause, turned off the ear detection option and fixed the microphone to one side only (right side in my case). I don't really know if all three actions need to happen at the same time, but I will start making the adjustments one by one and try to detect which one is fixing the issue or I will confirm that the three changes need to happen altogether.

Hope it helps to fix your AirPods as well

I was losing connection with a pair of AirPods, and Apple suggested replacing them, which I did. The new ones have the same problem, and I lose connection with the phone during calls just as everyone else here has described. I have turned off my apple watch and I still lost connection in a phone call when both AirPods were being used.

I am having the same problem. I try and use the airpods for calls and they disconnect constantly. I have an iPhone 6s+, Apple Watch series 1, and the AirPods. They work fine when connected to my iPad for Netflix, but forget using them for calls! The audio switches back over to the iPhone constantly, and I have to manually force it back over to the AirPods. Apple better get this worked out ASAP!

I tried working this out with Apple Support over chat last night, and they tried the reset, re-pair thing with me too - no change. I am now seeing from this thread that replacing them isn't going to do me any good. They should not have released them if they weren't ready.

A question for everyone experiencing this problem. Are these two issues actually the same problem?

My calls are dropping and the iPhone says "Call Failed". The AirPods themselves do not seem to disconnect from the phone. Maybe it's just semantics but a lot of users here are saying the AirPods disconnect and I am assuming thereby disconnecting the call.

Hardware:

iPhone 7+

Apple Nike Series 2 Watch

Airpods

Same happened to me today. I was on an hour long conference call, mostly on mute. The AirPods disconnected from iPhone 6s Plus three times (15 minutes in, then 35 minutes in, then 40 minutes in).

I couldn't figure out why it happened. Had to put them back in the case and open the lid. That allowed me to reconnect. I figured it was because of me being on mute but that's just a guess.

I've had no problems when listening to music or watching long YouTube videos.

Two separate issues.

On another note, here is another issue I documented for the Apple specialist I've been working with:

-Listening to music in the Apple Music app

-Double tap AirPod to engage Siri.

-Tell Siri to "call John Doe"

-Siri confirms and says "Calling John Doe"

-iPhone completely locks up and goes back to music screen

-Music does not continue and phone remains frozen. No touches of screen etc does anything.

-after about 15 seconds, Airpods do the disconnect "ding"

-AirPods reconnect with connection "ding "

-Phone screen finally unfreezes and flashes to call screen and hangs up.

-Call log on iPhone shows call was made.

Yep - same issue happening to me. Both AirPods work perfectly while listening to audio.

But on calls, they disconnect frequently (like every 2 minutes or more) and the audio unexpectedly switches back to the phone.

Haven't tried 1 AirPod, I bought them in the packaged pair so 2 need to work in all scenarios.

Not sure what you mean. I believe we all purchased the pair. You can use one at a time. Just put one in and make a call. Or, if you are listening to music, take one out and either use Siri to resume music or hit play on your iPhone.

yes, they're only sold in pairs, which means they should work, as a pair, at all times - not "use 1 for voice calls" and "go ahead and use both for music" - I should be able to use 1 or 2 as I see fit, not be required to use only 1 or 2 depending on the situation.

My point is that they need to work, either as a pair, or as one, or have a disclaimer available at purchase time telling customers what limitations currently exist (such as having to use 1 to make a successful phone call)

iPhone 6S, iOS 10.2 & AirPods (hardware v1.0.0, firmware 3.3.1) Carrier: AT&T

Having same issues. AirPods seem to disconnect after a period of time from iPhone while on a phone call. Work great otherwise.

I am having the same problem. AirPods disconnect constantly during calls. I hope to get the attention of apple customer service and/or developers to get an answer to this problem. They need to fix this asap. It is very annoying.

Not what I expected when buying the AirPods. Never had any problem with Jaybird Bluebuds or Powerbeats2.

I am also using iPhone 6s with iOS 10.2