AirPods disconnects on calls

Are you using any other Bluetooth devices such as Tile? My colleague and I had the same setup: iPhone 7 Plus, Apple Watch Series 2, and AirPods. He was not getting disconnects, while I was. One difference is I had the Tile App installed and a small collection of Tiles for key fobs and my wallet. So, I reluctantly deleted the Tile App and my AirPods were suddenly flawless. After a few weeks, I reinstalled Tile, and the problems returned. Deleted, and back to normal. There seems to be problem with having too many Bluetooth devices talking to the phone at the same time.

TumbaSC wrote:

Ok to solve the tile issue. All you need to do when you want to use airpods is go into Tile app and in the corner is a gear. Tap the gear to bring up settings. In settings turn off bluetooth. Once done with call. You can tap it back on.

That should be a solid work around.

If you want to be able to receive unplanned calls via AirPods... you will need to leave Tile's Bluetooth setting disabled except at the point you need to use it... which seriously compromises the features of Tile.

But yes, this works immediately to allow AirPods with phone calls.

I’ve appeared to solve the issue by disabling Bluetooth in the Tile App.

lots of people reporting the same issue.

Im running iOS 11.2.1 on iPhone 7+

same issues with issues connect calls. control center and calls shows airpods connected icon, but no audio. iPhone 7 plus with iOS 11.0.3. disabled bluetooth within Tile and problem gone. Severely limits usability with Tile.

I have an Apple Watch series 2. While on the bike path I had no problem receiving calls. At home I couldn't make calls out with my iPhone 7 or 8 plus. I deleted my Tile app, and the AirPods now seem to work ok. I wonder if all hardware similar to Tile's does the same thing.

This is a follow up post. I originally posted on

Feb 21, 2017 2:21 PM Re: AirPods disconnects on callsin response to SebasKretz

My config is as follows:

• iPhone 6s running iOS 10.2.1.
• AppleWatch Series 0 running watchOS 3.1.3
• 2016 AirPods

Over the last 7 days I tried a number of the suggestions posted in this thread.

• First, I Reset All Settings. (Very annoying to set up all preferences again.) (Settings-> General-> Reset-> Reset All Settings)
• Second, I switched the microphone setting to 'Always Right' (Settings-> Bluetooth-> AirPods)
• Third, I put my AppleWatch into airplane mode prior to making any call from my iPhone. I had to change the setting in Watch -> General-> Airplane Mode-> Mirror iPhone-> Toggle 'OFF'.

Some Good News: This has improved but not fixed my problem.

Prior to these settings changes, my audio setting for the pods was dropping completely and I had to repair the AirPods to get them to work again. NOW, I hear the pair sound and the audio drops (source changes to iPhone), but immediately the pair tone sounds again and the audio source returns to AirPods and I can hear the conversation again. So, I am only dropping audio for one to two seconds now instead of completely loosing the AirPod connection and having to pick up the phone to continue the conversation.

As many users have expressed, this continues to be very frustrating. While this work around may be a minor improvement, it is certainly not the experience I expect in an all Apple environment.

I'm following this thread. If anyone who has previously posted has any updates or fixes, please continue to reply to this post. Thanks in advance.

I have exactly the same problem. Deleted the Tile app earlier. Now with my iPhone 8 plus and the AirPods in my car, it keeps switching to the car handsfree. I had to solve it by putting the AirPods away and start suing the wired EarPods instead.

Bonjour,

Depuis que j'ai un deuxième appareil à appairer en BT sur mon iPhone 6 je me suis aperçu que le deuxième a beaucoup de problème pour se connecter, voir impossible. Cela est toujours à la sortie du mode avion.

Les matériels sont : APPLE WATCH et Airpods sur un iPhone 6, IOS 10.2

Par contre si je reboot mon iPhone ou si je fais un simple reset... ça refonctionne.

Amicalement,

--

IPhone 6 iOS 10.2 dysf. Bluetooth

This happened to me using an iPhone 6s and iOS 10.2.1 even after the airpods updated to the most recent firmware (V3.5.1). However, when I downloaded iOS 10.3 beta 2 (from the public beta site https://beta.apple.com/sp/betaprogram/), and installed that on my iPhone, I haven't had a single drop when using both airpods for phone calls (some pretty lengthy calls). I haven't tried involving an Apple watch in the mix.

I just ran across this article:

https://www.macrumors.com/2017/01/23/apple-airpods-disconnect-during-calls/

Apple Investigating Issue With AirPods Randomly Disconnecting During Calls

Monday January 23, 2017 3:56 AM PST by Tim Hardwick

...Initial reports suggested the dropout issue only occurs if users also have an Apple Watch paired to their iPhone...

I have a. iPhone 6 and have only just had my new AirPods for a few days and have experienced this several times. Very frustrating for such an expensive product!!

Awesome suggestion! Now all I need to do is reinstall my Tile app and pair all my tiles again 🙂 LOL

Problem occurs on iPhone X too. Seems these headphones, for whatever reason, are not fully compatible with iPhones. What a shame.

@Sebaskretz - have you noticed an improvement since the last couple of updates?

Fingers crossed, but I believe I have seen an improvement.

It's been three days since I wiped my iPhone 6s Plus clean and almost two days since I restored from my iTunes backup. Here's an update on the AirPods performance since then:

• Removed all other Bluetooth devices upon restoring from iTunes backup.
• Installed iOS 10.2.1 beta 4.
• Yesterday, the AirPods stop playing audio on podcasts twice. Podcasts went from showing the pause button to showing the play button. Audio did not transfer to the iPhone's speaker. I've had this happen before on my AirPods and other wireless headset. Pushing play button started up audio through the AirPods immediately. Otherwise, podcast and music playback has been fine.
• This morning, while making a phone call, the ringing and audio for both sides once connected was super slow (like talking slow motion). Never experienced that before.
• Was on a 50 minute call using Skype and did not experience any dropouts or connection problems
• Numerous phone calls with no problems.

I have yet to pair my Apple Watch (still connected over Wi-Fi). I have no idea if my latest Activity data will sync back to the phone when I re-pair the devices. I'll keep using the iPhone and AirPods like this for a few more days.