Customer relations are very rude and will not do a thing. It took me almost an hour on hold waiting for someone. They will not upgrade or downgrade. I was rudely told to sell this iPhone and buy an 8 if that’s what I want. So I should be an awful person and sell a messed up phone so someone else has to deal with my issues. Sorry but I have morals and can’t do that. I bought my iPhone 7plus 128 gigs on June 1st and I’m on my now on my 3rd, the 2nd replacement. They do not care. She wouldn’t even listen to what I was saying. She said they will do absolutely nothing for me except exchange like for like until my warranty runs out. I told her it was absolute bs. If there’s so many of us with this issue, then something is wrong. She said they don’t keep info on how many people are having the issue. I asked her how they were going to fix it if they don’t keep records and know that people are having this issue. She had the worst attitude of anyone I’ve ever spoken to at apple. She kept saying “well it’s working fine now so what’s the problem?” The problem is this is exactly what the other 2 did. They worked fine at first, but within a few weeks both went back to the same issue. I’m so upset and now I’m worried over when this will happen again. I have to make several important phone calls every week and need a dependable phone. I feel like I threw away $870. Hopefully I’m worried for nothing and this one will continue to work for as long as I need it, or apple will get their act together and figure out a permanent fix. Between my kids and parents we’ve had a 3GS, 2 4s, a 4S, a 5, a 5S, 3 5Cs, and 4 6Splus. Plus a MacBook Pro, an iPad and several iPods and iPod touches. We’ve never had any issues with any of those, and all still work perfectly(some were traded in when we switched carriers).
