Hi, my wife's Apple Watch screen has suddenly shattered. The watch was on her wrist and we were just watching tv. Her wrist wasn't moving, we heard a crack, then the screen had shattered completely. I know this sounds completely strange but it actually happened! Has anyone else heard of such a fault? I could understand if the Watch had been dropped or knocked but it wasn't, it was stationary on her wrist?
Any ideas?
Thanks Richard
Isn't that sooo crazy! My unscratched, perfect screen shattered overnight on the charger. I spoke with someone on the phone first who said to send my 4-month-old watch in and see if it would be covered by warranty. But, I was impatient and took it in to the Apple Store. They checked it out and said the screen had to have been damaged externally--they said the battery wasn't swollen--but they would send it in under warranty just to see. I got an email saying the techs checked my broken watch out and that I would have to pay $229 to fix the screen because it was due to external damage. I called and ended up speaking with a senior advisor who told me to "not lose hope" but that they would send it back to me damaged. Upon receiving the damaged watch, I was supposed to email the senior advisor and let her know I received it. So, I did. At that point, the senior advisor said she did some research and I could send my watch in again and Apple would fix or replace it. I got a new watch back (different serial number). I'm grateful they fixed my watch that was obviously defective. I hope Apple kept my watch and is looking at it with a fine-tooth comb to see if they can figure out what caused mine to break and fix the problem to help everyone who is having this same issue. I count myself lucky! But, I did have a nice fitbit picked out to replace my Apple watch! Haha. If my watch breaks again soon, I really am not going to buy another. Although I still like the bazillion other Apple products our family owns and uses.
It is strange to see some thing like this happening to such a famous brand. I am also on the list for series 3 GPS & cellular 42mm iwatch. It broke around the perimeter of the screen out of nowhere. Totally devastated as I have been taking due care of it. I will ring apple support tomorrow...
Hi,
Just so that it helps us, do you still have a pic of your broken watch that you can share here. It would help us know what basis Apple decide it to be accepted for replacement/repair within warranty (free of cost).
Thanks,
Anamika
A similar thing happen to my Apple Watch (1 year old, series 3). I was charching it and when I came back the glass was totally shatterd. Looks as if someone hade stepped on it, but I know it was only laying on the kitchen counter. Salesperson on MediaMarkt would’nt take our word for it. What to do??
I’ve had my Apple Watch for less than a month same thing happened
sent back to Apple and they didn’t even contact me with a price just sent it bk saying accidental damage not covered
everyone had been saying I must have hit it but I knew I couldn’t have as I would have felt it looked at my watch while I was sitting at table it was fine and then 15 mins later when I’m upstairs I realised it was cracked whole way around
when it came bk from Apple the whole screen had been lifted too so it was even worse than when I sent it to them in first place
it’s not been sitting in my press in the box they sent it bk to me in a total waste of €370 ever
I had a similar experience last summer. I set the watch on my bed side table.on the charger. When I came back a couple hours later and the screen was cracked completely around the entire screen. I took it to the Genius Bar and they told me it was my fault and told me it would cost $229 to fix. The watch was practically new. I bought roughly 2-3 months before it broke. I was extremely disappointed in this Apple Watch and their customer service for the first time ever and I have been an apple customer for quite a long time. Since then I have been hesitant to fix it or buy a new one for fear it will just happen again. Not a happy customer!!
No were in my response did I say that Apple was going to replace your device. They will examine the device and determine what they are going to do. Up to you to decide what to do from there. Some people have had them replaced under warranty, but many of the devices have been out of warranty when this occurs, and the owner is responsible for paying for repairs.
You are not addressing Apple here. This is a user to user support forum and Apple does not participate here. Use this link to provide them feedback about your experience. Feedback - Apple Watch - Apple
My screen shattered today while being on my dresser on its charger. The battery was low and the touch screen was acting weird in the corner, I set it on the charger and came back to it about 20 mins later and the screen was shattered. I'm so upset. Im glad I'm not the only one! Im just glad it didn't shatter half an hour earlier at work, as I work with adaptive and special needs kids.
Mine shattered overnight sitting on the charger. Apple charged me a replacement fee.
I have an Apple watch 3 this has happened to me
Apple shop does not believe me £280+ to repair
GNotts, have taken it any further with Apple?
Hi. This happened to me yesterday. When i took out my watch today, I saw the screen cracked at all the edges. It appears like it has been pushed from the inside. It's less than a week old.
Mine just shattered whole sitting at my desk. I’m devastated. And don’t know if I have any options other than to buy a new one.
Same exact thing happened to me. My broken watch looks identical.
apple watch sudden screen shatter
