apple watch sudden screen shatter

I’ve had my Apple Watch for less than a month same thing happened

sent back to Apple and they didn’t even contact me with a price just sent it bk saying accidental damage not covered

everyone had been saying I must have hit it but I knew I couldn’t have as I would have felt it looked at my watch while I was sitting at table it was fine and then 15 mins later when I’m upstairs I realised it was cracked whole way around

when it came bk from Apple the whole screen had been lifted too so it was even worse than when I sent it to them in first place

it’s not been sitting in my press in the box they sent it bk to me in a total waste of €370 ever

Hi! Same thing here. Two apple watches bought in less than a month. One is up for repair but since in my country there is no official support for the watch (but official “Premium Resellers” al around) we have to travel abroad to get service. Is this even getting around to the tech guys? Yesterday Apple shares dropped 10 bucks a share. Anything to do with this? I sure miss olda fashioned Apple products that were built to last according to Steve Jobs standards. Makes me seroiusly reconsider (and I have been an apple consumer forverer) swithing to samsung.

Same thing here. Unboxed brand new Apple Watch (series 3) on 27th December 2018 and 8 days later the face has developed a crack all around the edge whilst watch was on the charger overnight. I definitely have not dropped or banged it. I’ve hardly even worn it. It was on my dressing table when the face split all round the edge exactly like the pictures posted by others on here. So disappointed. Apple store have sent it away to be “assessed”. Genius Bar would not admit this is a known problem. Will take at least a week for a verdict from Apple. I’m not impressed. The watch has a defect after a few days of normal use which has rendered it unusable and it should be replaced with no quibble like other good brands would do. I have to wait to see what they say. In the meantime - no fitness tracker etc despite paying over £300 to Apple.

I had a similar experience last summer. I set the watch on my bed side table.on the charger. When I came back a couple hours later and the screen was cracked completely around the entire screen. I took it to the Genius Bar and they told me it was my fault and told me it would cost $229 to fix. The watch was practically new. I bought roughly 2-3 months before it broke. I was extremely disappointed in this Apple Watch and their customer service for the first time ever and I have been an apple customer for quite a long time. Since then I have been hesitant to fix it or buy a new one for fear it will just happen again. Not a happy customer!!

Husband brought me an iWatch, a few months in and while sitting at my desk the screen just popped out on 3 sides. We take it back to Apple and they tell me the battery was swollen and they replaced it. 6 Days later my replacement iWatch exploded on my wrist ! I couldn’t believe it ! So I go back to Applestore and im told their Sales people are now also Technicians, unfortunately for me the ‘Technician took on e look at my watch and declared that I was the cause of the damage and would have to pay 400 dollars to have it fixed ?! I couldn’t believe it. I then asked for a battery assessment to confirm I had NOT damaged it and the Technician refused. So where does this leave the consumer ? Basically the Apple Technician/Salesperson can now decide whether they replace THEIR faulty product or not by eyeballing your damaged watch. COME ON this is a joke right ?!!

By way of update, outcome of Apple’s “assessment” of my series 3 watch was physical damage not covered by their limited warranty. Not surprised after reading everyone else’s posts on here but I’m still disgusted that Apple won’t believe my statement of what happened or even discuss with me. Options offered were pay £250+ tax for a repair! Or have the watch returned unrepaired (and unusable!). In my case as I had only had the watch 8 days! and it was bought on credit card we were able to claim on the credit card protection. Amex were also horrified by this situation and have refunded my husband’s money with no quibble. It’s not fair that Amex should be picking up the tab for Apple’s faulty device but I am very grateful they are. I’m so disappointed in Apple. Appalling.

Wow, reading all this. I begged for the new watch for Xmas. All I keep hearing about are problems. People scratching the screens. It’s a sports watch! Aren’t these watches pushed for activity? They need to take a hit. My daughter has a Fitbit - that thing has been through the woods & no problems. She treats it like crap. I’m an apple girl. Now thinking this was a bad decision. I working out- not worried about my watch.

happened to me too. Apple Watch 4 which is less than a month old. Only way to get watch fixed is send it in. Can’t believe this happened. Was in my car, watch under the sleeve of my jacket. Thought it was the haptics, must have been a pop. Screen was shattered.

I had similar but mine was malfunctioning/erractic a few days on and off, then just unresponsive, then began to overheat and was so hot I couldn’t hold it. I thought it was going to blow...sure enough when it was cooling down the screen had shattered. It even made a hot spot on the wooden dresser. Now they ask 317? To repair it when its notthe screen, it was the overheat that shattered the screen. All they see is a crack and handily, that voids all further communication. I have been dismissed and they didn’t even return my last call when promised as the technician has spoken/ruled - no further communication.yet no explanation as why the watch doesnt function only quoted screen repair.

This seems to be a common problem that apple chooses to ignore

I bought my wife a Watch for Christmas 2018

She started wearing it in the new year as we had to upgrade her I phone to take advantage of the watches capabilities

while sitting with our family the Watch sounded as though a message was coming in but to our dismay the screen had shattered and slowly through that same evening the screen all but parted from its casing

Apple Genius in store , more or less implied we were telling a lie

Eventually agreed to send it away for further investigation

We are now awaiting results

Yes. They have basically ghosted me now. Once the screen is cracked it seems they think it is a loophole to cover them in conditions. The issue is the watch is breaking itself, not the condition of the owner breaking the screen thrn the internals breaking down. Mine malfunctioned then overheated and they won’t hear that. The screen scratches incredibly easily too. Easier than iPhones.

Exact same thing happened to me!! I was racking my brain to try & think of what I could have hit hard enough for my watch to shatter, yet me have no memory of it! One minute it was fine, the next time I look it’s totally shattered!!! Looked like it’s been run over by a bus!

Make a Genius Bar appointment at the nearest Apple Store to have it examined by Apple. Apple recommends that you stop using a damaged watch. If you cannot go to an Apple Store, then use the Contact Support link at the top of the page here and arrange for mail-in service.

No were in my response did I say that Apple was going to replace your device. They will examine the device and determine what they are going to do. Up to you to decide what to do from there. Some people have had them replaced under warranty, but many of the devices have been out of warranty when this occurs, and the owner is responsible for paying for repairs.

Really? A sports watch that is supposedly handling running, hiking water and it can’t handle being in our wrist? Apple I am disappointed in the quality of this product and your lack of supporting customers with a better watch. Obviously this is not a user issue and you continue to sneak around finding reasons to not fix the problem and issue us a recall notice