apple watch sudden screen shatter

This exact same thing happened to me 2 nights ago. Watching TV and POP! Screen shattered on a 5 month old watch. I went to my Genius Bar appointment today and they said it had to be my fault and not covered. $229 to fix. I am VERY disappointed and will be contacting corporate, and if no resolution perhaps the news media. Did they resolve this for you?

Same exact thing just happened to my watch this past Sunday... in the basement watching TV with my son... watch on, sitting in an arm chair... then pop and the glass is completely shattered. Mine was an Apple Watch series 2 aluminum case. I sent it in on Monday, and after some back and forth with my case and a senior support rep they agreed to repair for no charge. Initially they told me it was likely because the battery had swelled and put pressure on the glass. But then they say it was due to "abuse" (not true).

Being that I know what happened and it is quite alarming that the glass can seemingly shatter spontaneously, I started searching around and found this thread. Hope this helps others, but I really think Apple needs to seriously look into this... imagine if someone is looking at their watch while this happens!!! I felt little pieces of glass hit me and had to vacuum the area, luckily I was not looking directly at it when it happened.

I am having the exact same problem right now. Watch was on my wrist. I was just standing in my living room and pop screen shattered. Took it to Apple and now they’re basically calling me a liar and telling me I have to pay $400 to have it fixed. Furious!

Apple never gave me my original watch back, they did send back the second one because I chose not to pay their exorbitant price for a replacement, of the same type that would again be unfit for purpose due to its unsuitability as a wrist watch!

Hey. So. I got a real disappointing email yesterday telling me to pay to fix it after the Apple store told me it was covered. See pic. Also. The corner wasn’t broken when I gave it to Apple. Dunno if that is what they are trying to show me.

Well, maybe you should go back to grammar school for a refresher course instead of posting emojis that make zero sense and contribute nothing in helping people get their defective watches fixed.

Exactly is an adverb, meaning precisely, perfectly or without error.

Almost is an adverb, and means very nearly, or not quite.

There is no problem using consecutive adverbs to describe a situation, and I can't think of a better, single word substitute for describing a situation where two things are very nearly, but not quite, precise or without error.

I think one could describe identical twins as almost exactly alike, for example

In my days at school “exact” was a binary condition, it is or it is not, rather like a watch screen is cracked or it is not. There are no gradations but we can agree to disagree about that. What do you think to the engineering explanation why many cracks are visually similar?

What explosion(s). I see only a few reports of some cracked glass for a very small percentage of users. Apple Watch is not dangerous, there are no reports of explosion, and as far as I can see no reports of battery leakage. Stop posting fake news and trying to mislead other users.

Mislead??!! I really like Apple but my watch cracked out of nowhere and that has to be said. We are a bunch of people with the same issue... this is something people should know and Apple should do something

@lynnvdb it sounds wrong that they are demanding you pay their fee to retrieve an unrepaired device. The normal scheme when Apple contacts you seems to be pay for the device to be repaired/replaced, or it is simply returned to you unfixed. Did they specify a fee to examine and quote before you handed over your watch? Did you get the email from Apple with photos and repair options explained? Normally they allow a few days for you to respond, and if you don’t reply in the set time they assume no repair and it is shipped back to you.

The bottom line is that it is still your device, and if they refuse to return your property you may have a claim against them particularly if a fee to examine and quote for repair was not clearly explained.

Yes I have many pictures. My senior advisor told me that a swollen battery should not damage the screen.... and I have talked to many many people and they have all said the same thing. That it was my fault and I have to pay to get it replaced.

We have experienced almost exactly same thing, the watch was on my son’s wrist, when airplane defending, without touching or hitting anything . The watch just cracked, our watch just bought few months ago. I was concerned about the safety.

As a follow up, I'm attaching 2 pictures:

fig.1 The cracks were around the face and you can not find any impact mark from outside. I've seen many images of cracks made by outside impact, they are radial! None of them are round!

Fig.2 The app record what happened when the shatter happened. It haven't been touch for 2 hours and then it happened!

CIAO.CIAO.CIAO,

You've brought something valuable (to me) in your reply. Can you tell me more about the app you used? For those that "it was on the charger and was cracked", that data might be helpful later.

Thanks in advance for your advice.

With the amount of people reporting this problem I can’t believe that Apple won’t investigate it properly, there is clearly a fault with the design of this watch, we can’t all be wrong.

I have given up, Apple are not getting any more of my money. I don’t want to pay for a third one funnily enough. Why would I when this has happened twice?

Ditching my iPhone as well now that it’s out of contract and finding something else, also, won’t be upgrading my iPad or any other of my Apple products. Customer service is not what to used to be with Apple, or the quality of their products in my opinion. Such a shame as I have been an avid Apple products user for 20 odd years!