Home Button unresponsive after 10.3 Update

Hi,


After updating my iphone 7 Plus 128 GB to iOS 10.3, my home button has become unresponsive.

When in an app, it sometimes takes more than one press of the home button to return back to the home screen.

On the failed press, I feel the haptic feedback so this means that the phone is registering the press, it's just not minimizing the app for some reason.


I have tried to reset the iPhone and also tried a full restore.

This only started after the update to 10.3.


Is anyone else experiencing this?

It is extremely frustrating.

iPhone 7 Plus, iOS 10.3

Posted on Mar 31, 2017 12:02 AM

Reply
174 replies

Apr 18, 2017 11:39 AM in response to Grover Grover

Hi Guys,


So I attempted at getting a sim swop with Telkom.

They said the new sim should be active within 24 hours.


After 24 hours my current card was still active and the new one inactive.


When inserting the new inactive Telkom SIM card into my phone-the issue with the home button was still evident.


I had to leave for a business trip the next day so was unable to go back to Telkom.


Since being overseas with my international carrier SIM card in the phone-the home button issue has gone away.


Clearly a software issue that is triggered by something on Telkom mobile SIM cards.

Apr 18, 2017 1:27 PM in response to Gubbles

Hi all. I did a sim swap at telkom today and it hasn't fixed the issue. It did however make it slightly better, the need to push the home button twice is less frequent somehow. Very odd. Extremely frustrating. Livid at the lack of apple support in ZA. Core needs to up their game and introduce genius bars for these kinds of issues to be examined and reported back to the US in a formal manner.

Apr 19, 2017 4:37 AM in response to Gubbles

I have the issue of my phone shutting completely off!! It started after the newest update, battery fully charged. I actually thought my phone was fried because it would not turn back on, replaced the phone with the brand new one today, did the update and it instantly did the same thing!! I was in the middle of a text and the screen went black and I couldn't turn my phone back on. Let it sit for about 10 mins and it finally brought up the white screen with the apple, put my code in and the battery was still fully charged. It has to be this newest update!!!

Apr 19, 2017 10:04 AM in response to Gubbles

I agree with you. I have my iPhone 7 for only 5 days when I downloaded iOS 10.3.1 my home button when I press to go back it doesn't go back and have to press it it again then only works. It's very intermittent problem with me, very annoying as it is a new phone. I took it to a store they did a Diagnostic test and came back nothing is wrong with my device and nothing wrong with my home button.

Apr 19, 2017 1:16 PM in response to Gubbles

Having the exact same issue on my iPhone 6 64gb, phone is out of warranty so can't return it but it started happening right after the 10.3 update.

My Touch ID works fine and the light tapping has no issues but if I want to exit what I'm busy doing it often takes 2 sort of longer pushes instead of 1 quick push. Very irritating as if the button needs the extra push to first wake up. If apple could please please please assist me on what the issue could be.

Apr 22, 2017 11:40 AM in response to pollin8

I've already contacted apple thru apple feedback app (beta iOS) and Apple has already replied my feedback about this issue.


I have also updated my iPhone to the newest Beta, iOS 10.3.2 public Beta 3, and i think the issue is solved, but my Flexiroam simcard (the extra roaming simcard pasted on top of my home sim card) suddenly won't work. Is it just me, or other people that are also using public beta experience the same thing?

Apr 23, 2017 2:06 AM in response to wswksp

Tried updating to the 10.3.2 public beta 3.

The issue's still there.


Admittedly, I updated OTA. I frankly don't have the time for another full, clean restore. I've done 3 this month already.


I'll submit a report through the Feedback app as well. I wonder how many people interacting on this post will make Apple take a look at this issue.


My next step if this issue isn't fixed in the final release of 10.3.2 is simply to switch to a carrier on which I know people don't experience this issue. Was getting tired of Telkom service in my area anyway.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Home Button unresponsive after 10.3 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.