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89 points

iPhone 6 screen freezes after iOS 10.3.1 update

It's the first time it happens to me, after updating to the latest IOS the phone started working wrong, the screen freezes, it turns off alone and it opens apps and chats without touching the screen. I think it's a problem of the update as many iphone 6 an iphone 6 plus are having the same issue. I tried almost everything but it didn't worked.

I'll be very grateful if you can solve it.

iPhone 6, iOS 10.3.1

Posted on Apr 7, 2017 7:50 PM

Best reply

chuck_3rd

Community Specialist

Posted on Apr 8, 2017 2:47 PM

Hi, ff80uru!

Thanks for using the Apple Support Communities.

After reading your post, I understand that the touch screen on your iPhone 6 is not functioning as expected; it will become unresponsive at times, and other times it will select apps without input from you. You've also noticed that the iPhone will unexpectedly shut down. I rely on my iPhone every day, so I know it's important for it to work as expected. I'd be happy to help.

To troubleshoot the touch screen of your iPhone, I recommend utilizing this article: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

You can use the instructions here to help with the iPhone unexpectedly shutting down: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

If you continue to have trouble with your iPhone 6 after using those articles, please get in touch with Apple Support directly for additional assistance. You can reach them here: Contact Apple Support

Have a lovely day.

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