Safari iOS 10.3.1 not clearing Safari cache

Hello,

Firstly, I would like to apologize for my very long absence from these forums. I was a regular and often visited to offer help when I could. My father was very ill then passed away a little over a year ago so I have had a lot to deal with and am still dealing with.


That being said, the reason I am here today is that I have noticed that after the last iOS update (10.3.1) that my Safari cache does not clear completely. I have tried deleting it through settings and through Safari. This is happening on both of my iPads and my iPhone. Is anyone else having this issue? I will report it but wanted to know if this was widespread or something going on with only my devices?


I have tried resetting the devices, turning iCloud off for Safari, setting the date forward, etc, and nothing helps. Not all websites visited remain in my cache, just a select few. I cannot figure out why some clear and some don't.

If someone has a solution they have found please let me know.

Thanks!


Anyway, I hope you all are well!

Posted on Apr 19, 2017 10:44 AM

Reply
104 replies

May 24, 2017 5:53 AM in response to jazcan

Used your ticket number to add my problem (exactly as per yours) and this is what I got back:


Thanks for waiting, Joe. Upon checking, this issue is still currently being investigated by our specialists. We appreciate your continued patience on this while we resolve this for you.

How can I find out the solution when it's established?

Issues like this are usually addressed on the next iOS software update, Joe. Right now, I can’t guarantee the exact time frame for this.

May 25, 2017 8:27 AM in response to jazcan

TThis isn't merely a failure to clear the cache. Some of the entries are years old and I cannot imagine that Apple holds records of web searches that are from two years ago or more. Add in a flood of spam and phishing emails, credit card numbers and who knows what else being stolen, and I think there is a serious security flaw with Safari. We are hearing nothing from Apple about this. Why, how, are two year+ old search records popping up? I looked at buying inexpensive ammunition for a target pistol in 2013 from CheaperThanDirt and haven't visited their site since. I clear my cache several times a month and that address is presently sitting in my cache! Apple, what is going on?

May 25, 2017 1:37 PM in response to mikefromcoburg

I'm having the same issues. That's why I agreed to the Beta upgrade and with the iOS 10.3.2 & 10.3.3 I am STILL HAVING the same problem. The Cache having multiple random sites that will not clear regardless of the way you go about trying to delete them. I was hoping the recent beta update last week would have finally cleared this up. It seems like something Applewould have a better handle on

May 28, 2017 3:44 PM in response to yepz

Clearly, everyone posting here is using Apple and we are here to help & support other Apple users. Since switching to Apple ( iPhone, iPad, & iMac) six years ago I have not had nearly the issues I used to encounter on a regular basis. No software is perfect but for me, Apple has been far more reliable than any software I used in the past.

Jun 3, 2017 12:20 PM in response to jazcan

I have this problem too. It drives me nuts. Two of the site titles are borderline suspect unless you go to the site

one called cherry-love.com sounds like **** but is just pictures of the fruit which I was checking in order to draw some.

The Iwantu.com is also something I don't want. it is an innocent dating site, but as I am not into that I cannot even think why it is there, I would not have visited the site. Then there are 4 others which are straight fwd but I don't need them there.

There are 0kb showing on all of them.

So it is something for sure as so many have the same issue.

Jun 17, 2017 12:33 AM in response to robynfromkingston

I have five Evercookies that will not go away - farnell.com, flirt4free.com, k2s.cc, badgeville.com and windowbox.com.

Repeated cleaning, cache emptying, 'remove all' etc and these five come back, even when disconnected from the router. When I checked a few minutes ago I had over 200 cookies, they all cleared bar these five which repeatedly come back.

I've never 'Flirted for Free' 🙂 ( a bit like Iwantu.com) and have no idea what the others are or how they got here.

Are these completely unremovable? They may not do any actual harm but I just hate the idea that my Mac is no longer mine to control as I want.

Jun 17, 2017 1:51 PM in response to jazcan

Similar problem:

From inside the Apple app: History is empty.

From Settings > Safari > Clear History and Website Data: Clicked on & did that.

From Settings > Safari > Advanced > Website Data > Remove All Website Data: Clicked on & did that.

From Settings > Safari > Advanced > Website Data >

Shows 3 websites:

google.com 0 bytes

wikia.com 68.0 KB

...post.com 68.0 KB


Also have been trying the suggestions found on this thread. Nothing has worked so far.

If I find out anything that helps I will post again. Thanks for posting suggestions.

Jun 17, 2017 2:27 PM in response to laisony

Solution to my specific problem (see above):


Go to: Settings > Safari > Advanced > Website Data

Then click on the word "Edit" in the upper right corner of screen.

Websites showed red circles with a minus sign in them.

Now I can delete the web-sites one at a time.

Click red circle in front of the website's name.

After that a red box with the word Delete appears on the right.

Click the red Delete box. That deletes the website from this list.

Jun 23, 2017 9:47 AM in response to fireman306

I just experienced the issue in Safari with the 2017 iPad running 10.3.2. Until now, our old iPad 2 would clear everything - albeit after repeated attempts - running 9.3.5, so as is somewhat usual lately, Apple is making backward progress in their software debugging. That's extremely disappointing. Allowing persistent cookies or unknown information to linger that the user wants to clear in this intrusive age is just NOT acceptable.

Jun 23, 2017 11:44 AM in response to Oldpondrat

I was told that the zero byte cookies are there for reason, they are used by companies looking to see where you've been. One of the biggest two is Taboola and Outbrain. The worst offender of these monster cookies, ever cookies, whatever you want to call them, is Costco.com, I have an enormous cookie and I mean in enormous cookie i cannot get rid of, it is iron persistent and gets larger every time I visit their site, which now I do not I hold them accountable. I'm sorry to say that I do my main surfing now with chrome but these are still on my iPad and I feel like I'm snooped upon.

Jun 23, 2017 11:50 AM in response to Lady Engineer

I had costco.come on mine too. I'm a Costco member so I signed in on there site. Mayer be that has to do with it. I read if you go back to the websites, log in, and back out, they go away. It worked on the MacBook Air, and iphone, but not iPad 2017. I sold my Apple devices. Problem solved.

With my account issues (support senior advisors not having working tools, engineers giving them hot key answers) and this safari issue...I know where apple stands.


Ps, my posts here keep getting deleted.

Divorce is the only solution.

Jun 23, 2017 7:33 PM in response to jazcan

There is only one way to delete persistant cookies all the time. They might delete sometimes by normal method but only way that guarantees they get removed is to wipe your device and do a restore from a backup that is free of cookies. Apple will verify this but not unless you push them on it. This is very disturbing and needs to be fixed. I recommend you tweet at apple about this and also the cookie owner. I have had this issue with ebay, newegg, tanga, shoebuy, citibank, twitter among others.

Jul 2, 2017 10:22 PM in response to jazcan

I had the same problem on my Mac - but I was able to remove these persistent cookies by deleting the database entries - there is a post on here somewhere about that. It worked. However you don't have access to the file system on iOS and there appears to be no way to delete some of these cookies.


My solution was to move Safari to the last page on my iPad and download Chrome.

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Safari iOS 10.3.1 not clearing Safari cache

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