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RB64 Author

Level 1

23 points

digital output dropping after ios 10.3.1 update

I am using a lightning to USB adapter to connect from my iPhone 6 Plus to a Chord Mojo DAC/amp. After upgrading the phone to iOS 10.3.1 the digital output drops completely after a few minutes and I need to unplug and restart the app. The issue is the same for Apple Music, Tidal and Spotify. When I use the Mojo with my MacBook I don't have any issues. I think this is a bug in the latest iOS version. Has anyone else experienced this issue and what is the fix? Can I go back to the previous version of iOS? Thanks

Posted on Apr 21, 2017 4:46 PM

Top-ranking reply

Jonathan UK

Level 10

163,895 points

Posted on Apr 26, 2017 2:21 AM

When using electronic accessories with your iPhone, ensure that they are either genuine Apple products or that they have been certified as Made for iPhone under the MFi program. Certified items come with the "Made for iPhone" logo on them and/or on their packaging.

Using uncertified or counterfeit accessories may damage your iPhone and/or adversely affect operation. Apple's warranty does not cover damage caused by use with a third party product that does not meet Apple's specifications.

More information:

About iPhone, iPad, and iPod accessories - Apple Support

Identify counterfeit or uncertified Lightning connector accessories - Apple Support

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101 replies

akkavkaz

Level 1

4 points

Jun 26, 2017 7:58 PM in response to ApplesLostVision

I have no experience with the iOS 11.

Jul 2, 2017 6:32 AM in response to RB64

I am using an iPhone 6 with iOS 10.3.2 and an Oppo HA-2SE and I'm still getting this problem.

Jul 3, 2017 6:53 PM in response to j4jonathan

I'm using a Peachtree Nova150 at home and an Apogee One at the office.

Both devices are certified by Apple and both have this same same issue continuing even after the 10.2.3 update.

Unacceptable.

RezaulK

Level 1

4 points

Jul 3, 2017 7:22 PM in response to j4jonathan

I can confirm that after installing iOS 10.3.3 beta 3 on iPhone 6 the problem has been fixed. I am using Oppo HA2 SE. iOS 10.3.3 beta 5 is already available and I will test that soon.

Jul 7, 2017 12:22 AM in response to austinguy74

Cable length and airplane mode did not help me. Ironically, I was on an airplane in airplane mode with a long Lightning cable when I was trying it. Same as you, it did nothing, drop outs continued.

Jul 7, 2017 6:59 AM in response to RB64

I confirm that this issue was fixed in IOS 10.3.3 beta 5. Now I am sitting and listening to my favorite tracks 🙂 Iphone 7+, OPPO HA-2.

Jul 12, 2017 12:41 PM in response to Christopher M Liberti

Same here :(

Jul 21, 2017 12:52 AM in response to Dazzmatic

Side note - The initial response I got from Oppo seems to suggest they're not confident in a final fix until iOS 11.

RezaulK

Level 1

4 points

Jul 22, 2017 12:45 AM in response to austinguy74

@austinguy74 , From my long tests ... I can confirm item 1 and 2.

I am not updating to 10.3.3 final release.

Sep 19, 2017 12:35 PM in response to austinguy74

I've got a Dragonfly Red which has experienced problems since 10.3.2. Subsequent updates haven't resolved the issue, including today's upgrade to iOS11 :-(

Inadeje

Level 1

4 points

Sep 20, 2017 4:30 PM in response to RB64

Just received my brand new oppo ha2-se today, downloaded ios11 to my iphone 7 and connected the two. Have listened to music for 5 hours, at home and gym, no issues at all.

digital output dropping after ios 10.3.1 update