Cracked screen MacBook Pro with Touch Bar

What needs to be made clear here is that it isn’t actually the screen itself that’s breaking. Neither the LCD panel, not the glass that covers it. The part that is breaking is actually the thin glass strip located BELOW the screen, with the MacBook Pro text on it. The glass of this is far thinner than that of the screen, and as a consequence will clearly be more fragile.

I don’t buy into the “you must have shut the laptop with something trapped between the keyboard and screen” responses I’ve seen here because the section that is cracking is NOT over the keyboard.

Mine cracked despite the MacBook living in a Henge Vertical Dock, being used connected to an external display, keyboard, and trackpad.

One thing that has crossed my mind is that the glass that is cracking is located right by the hottest part of the computer. The heatpipes all run across the back of the case, and the exhaust vents out of here. Under heavy use, the case on my MacBook is so hot in this area that I wouldn’t want to use it as a LAPtop.

The extreme heat build up here is making me question whether or not thermal expansion is causing the cracking issues that many are experiencing.

@Crunchy3001

This is exactly what I think too!

I got a new display not and from now on I always use my MacBook open, even when connected to external screen and keyboard.

And what about an official statement from Apple here?

What this forum for if there is no official guy here to respond to all of us?

I tried to return mine today and they told me that it was a consumer issue due to something causing it to crack. It worked at 2am this morning and never left the desk. Upon opening it up today..the screen was black and they state it's due to a crack. This IS an issue that is apparently happening to many people. I won't just be ok with the "consumer" blame any longer.

I have a 2019 model. I've only had it for 4 weeks and my screen is cracked (at NO fault of mine) as it was on my desk and worked at 1am this morning and upon awaking and opening it back up mine looked like this (see pic)...no longer functional and Apple takes no responsibility. I took it back by Best Buy where I purchased mine and they also shifted the blame to me as the consumer.

just this week, before this mysterious crack, I had issues with my mouse not working and now this.

It's time for Apple to stand up and take responsibility.

I tried to today but had a VERY rude Apple rep at the store to tell me that it was my fault. His exact words when I questioned him were "how am I supposed to know..I'm not with you everyday to see what you put your computer through."

They take no responsibility and they are wanting me to pay $450 for a new screen. I won't be doing this.

I'm done buying apple products. They are crap.

I have been through every possible route to try get Apple to fix this issue with my laptop. Including Apple online, two different Apple stores, Apple official complaint, online resolver with no success.

I received the exact same response from all Apple representatives. It was like a revolving circle with everyone giving the exact same response as if reading from a script. I paid £625 for the repair for my 2019 laptop that was 3 months old. I am currently in the process of selling it.

If you really need one of these machines for work or any other professional reason I would advise taking insurance out otherwise do not buy one.

Although your argument is interesting, Apple will not argue directly about the way this happened.

Apple's position has always been that glass that passes inspections does not have defects (which would show as visible flaws in the glass). Glass that also passes the practical "stress test" of being shipped from China to you in one piece does not have defects.

Their warranty only covers defects, so it does not matter how it happened.

Yeah, chances are you closed the lid and a small hard object was lodged between the keyboard and screen or near the hinge. If you have AppleCare Plus then Apple will replace your screen less the deductible for $99.00.

My 2019 mac pro purchase in oct has multiple cracks to LCD.

Was definitely not dropped or rough handled.

Took back to where I purchased 6th feb now 4 march all I know is that 1400 will fix it.

Should I not be supplied with an damage report?

1. Is it possible I did the.multiple cracks without dropping or undue force to the back

2 can a screen crack without force

3 is it possible to do this kink of damage when cleaning screen

4 without damage report should ink the repairs

Any help offered appreciated

Well whether or not you want to accept any responsibility for this crack is irrelevant. Apple will not repair this crack without charging you. If you don't want to spend any money on it you can also place a piece of electrical tape over the crack so it will not spread any further. There are some other options on the web that you can do to replace the cracked black strip but it takes a steady hand and it's risky.

Yeah, but the problem is that after this crack the screen stop working, so I don’t think that the electrical tape will work. I am aware that the repair will cost me dearly. After reviewing this thread, I decided to write a post so that other users would take into account the possible design flaw of the MacBook Pro. Apple may say that everything is OK, but it is not

“possible design flaw of the MacBook Pro. “

Looking through the entire thread these posts showing cracks are in various places. Some in the middle of the black strip where the MacBook Pro name is. Some to the far right of it. Some to the extreme left and some people showed pics of their screens with a long hairline crack clear across the screen. Not possible that this is a design flaw otherwise all of us that own these machines would be experiencing them and they would be in the exact same spot. I had 2016 MBP, a 2018 MBP and I’m currently using the 16” which I’ve had for 6 weeks. Never had a single issue with cracks.

Best of luck to you but you might want to realize some debris got in the middle of your screen and keyboard and cracked the screen upon closing. You may have missed it.

PETStech.

That is an interesting argument, but the collective experience here is that Apple simply does not agree, and will not cover this repair unless you purchased AppleCare+, in which case the co-pay is "only" US$100.

Reader here are not authorized to speak for Apple, we are almost all other Users like you.

"I believe most of us would never have experienced damage if Apple had alerted us to the possibilities of such. We would then have attended to and avoided debris which might easily or otherwise, fall between the cracks with such costly consequences."

So you are admitting it's the negligence and fault of the consumer? Because there is such a thing as common sense when it comes to handling products that contain glass. I've seen an abundance of laptops of many brands over the years with cracked screens. This is nothing new. But as Grant Bennet-Alder stated it doesn't matter at this point you will have to pay for the repair because it's physical damage caused by the user.

Yes, I realize Apple's position. Fortunately, I do have AppleCare+ and my MBA is on its way in for repair.

While Apple can disagree, I believe--and I hope others agree, too--that it is in the best interests of Apple's customers (and hopefully in Apple's a own interest) to recognize and mitigate future, unnecessary damages to MacBooks by alerting all MacBook users to the specific circumstances and consequences of such 'accidents:'

Your are vulnerable: Cough into your elbow; wash hands, often, with soap and water. Be sure debris doesn't get trapped in the gap on your MackBook. The consequences, otherwise, will costly.