Cracked screen MacBook Pro with Touch Bar

Oh yes, my 2016 13" Macbook non-touch bar cracked about 1" x 1/4" long chunk out of the glass at the bottom to the right of the "MacBook Pro" logo just from me trying to clean the dust off the exhaust holes with a Q-Tip. This thing is SUPER fragile!

Interesting because the exhaust holes are no place where the screen is so cleaning the exhaust area shouldn’t have even touched the screen. At any rate when the Apple store opens back up you can either bring it directly to them or send it in through courier and they will quote you a repair cost. Generally the the entire screen needs replacing. Alternatively you can place a peace if electrical tape over the logo to prevent it from getting worse.

Considering the exhaust holes are between the screen and the base, I'm not sure what the confusion is. Fortunately, you can buy new bottom pieces from eBay, and the eBay are of a better design as well - plastic, not glass.

Yes, same issue. 6 month old "baby-ed" 16" MacBook Pro. Completely crashed. Replacing mother board, keyboard and charging me for a new screen due to a supposed crack I never saw. Laptops are supposed to be portable. This one has never left my house, never even been in a backpack, let alone a plane, and never been on the floor (intentionally or otherwise). After reading these notes, I am convinced this fragile screen issue is a defect with the Touch Bar models and deeply disappointed that Apple hasn't taken responsibility for it.,

Same issue to me ! Crack on a bottom line there is written "Macbook pro" Have noticed cleaning my dusts..

Never dropped, never pushed... Maybe some milt in between somehow did that..

Really fragile and expensive machine, not sure if it still a portable device :/ ?

I have just noticed the same issue with my 13" 2018 MacBook Pro while cleaning it today. This is very disappointing. At least my screen still works and I don't really have the 600 use fix this issue during these times.

Am just hopping that the issue does not escalate more than the current situation and screen does not die on me right now.

I don’t know much about a 2018 but I was able to get help with a 2019 Mac book Pro. Call the online customer support number and ask them for a one time fix. It is very disappointing to have to spend all that money and it’s probably not even two years old.

It's important to take better care and not close the lid leaving debris between the screen and the keyboard or the hinge. Someone on Reddit today cracked his screen by putting a webcam cover over the MacBook Pro camera. Closed the lid and stuffed in a sleeve that applied pressure and cracked the screen.

"Yes there are a lot of accidents with Mac books."

I've been using Macs for 25 years exclusively and have never cracked a screen and I have the 16" and use it normally daily to run my business. I just take care of it. Some people just don't.

I too face the same problem today idk why but I’m sure it’s not my mistake coz I always do check before closing MacBook Pro I wish apple could do something for this issue because my friend had this same issue so I guess everyone having this kinda issue so please do something Apple I’m expecting some reply’s from Apple side

" I too face the same problem today idk why but I’m sure it’s not my mistake"

You may not like my reply but it's true, it's absolutely the user's fault. I don't even see how you could blame Apple and expect them to fix a screen cracked by the owner free of charge. If you have AppleCare Plus you can use one of your accidental damage occurrences and pay only the deductible for a screen replacement.

"please do something Apple I’m expecting some reply’s from Apple side "

Just to let you know, this is a community forum of Mac users only, just like all other forums. Nobody from Apple posts here.

It does not matter whether you think is your fault to Apple's fault. Apple has told Users unambiguously: we cover defects in materials and workmanship... only.

Any MacBook that passed multiple inspections during manufacturing and shipped halfway around the world to you and worked for the first 14 days you owned it does Not have a defect in the glass of the screen.

I am in the same boat. Macbook pro 2017 bottom right screen had a little crack, and then the crack got bigger and bigger that the screen now no longer works. I have it connected to an external monitor and am using it like that. I did NOT do anything to the laptop that would cause this. Just suddenly noticed a crack one day.

I also have a macbook pro 2010 which is built like a tank and still going strong. No issues whatsoever.

But this 2017 screen is very fragile.

I experienced the same thing with my MacBook Pro 2017 with Touch Bar. I did nothing wrong except closing the Lid. There was no visible damage from outside however there seems to be a crack inside. Display does not work any more. Service centre people says it is an accidental damage!!! But what did I do wrong ??? Looks like this new Apple Macs are very fragile!!! I have been an Apple fan right through out. I still love Mac user experience. However after spending $4000 on the device, if it breaks like this, I have no choice but to adjust my mind to say goodbye to Apple Macs . Logged a support case with Apple as well. Not sure what will happen. Hope apple can look after me :(

Bit disappointed right now !!

It is time for Apple to admit that they are at fault for these cracked screens in the 2016 MacBook Pro and MacBook Pro with Touch Bar and later models. I have never dropped my laptop and it has only left my home twice. Back in early 2017 right after I bought it, there was a nasty crack on the right corner. When I took it in they tried to say it would be $350! So I just lived with it. Now 3 years latter, it has morphed into an ugly unsightly crack and there are multiple cracks across the bottom that I just discovered it today.

I was going to buy a new MacBook Pro because the battery needs to be replaced, the screen needs to be replaced, and the keyboard is typing letters twice. But I really think they need to fix these screens and reimburse people that had them repaired.

"It is time for Apple to admit that they are at fault for these cracked screens in the 2016 MacBook Pro and MacBook Pro with Touch Bar and later models."

Just out of curiosity, how exactly is Apple at fault? And how would you be able to prove to Apple that you aren't at fault, especially after owning the machine for 3 years? If the Mac wasn't cracked out of the box then they aren't at fault. But to be honest it doesn't matter if you feel you're not at fault, you are responsible for the repair.