Cracked screen MacBook Pro with Touch Bar

Dear, i faced the same issue with macbook pro 15" within 4 days of purchase and mine was kept in the same box of Apple, but didnt recvd any valid reasoning from Apple care team, stating it's a pressure damage, i requested them to share Test reports as how much pressure lid can bear, as mine didnt had any dent / damage / fall / zero scratch . i paid $939 for screen repair, but failed to receive any answer from Apple, very pathetic behavior of them.

Case ID : 100300694737 - Macbook Pro 2017

Just adding my own experience for statistics. I just found out a small crack as all of you did, tried with the online chat and they told me it's not covered by guarantee.

I will put some Kapton tape on it to prevent it getting worst and try insisting.

Sigh

This happened to me today I was using my laptop at university and it happened informant of at least 6 people who I was explaing my phd project to them and suddenly it started showing some dead pixels and the lines of black screen . I didn’t drop it and actually it doesn’t even have a single scratch on it , not mention outer glass is fine but there is hair crack inside it which is totally wired since I didn’t even touch the laptop and it appeared suddenly . Today I am taking it to the warranty but I am not sure what they gonna say . I don’t even know if the crack is the reason for this

I have exactly the same issue. My macbook cracked twice. Second time it happened at the same place. I rememeber I closed it and placed it in bag without having anything in there. After sometime when I pulled it back and opened the lid there was a crack. She the image exactly at the same place and same size and shape. First time I got it repaired on my money but second time I talked to apple Senior Advisor and she helped to get it repaired free of cost. But I am afraid that it might happen again. I am talking them to replace the unit with a new one. But they are saying they cannot replace it as it is not in the policy.

Let me know guys what we can do. We have enough evidences to sue them for selling such faulty devices.

I just opened my screen to find this line and I look and find a crack that came out of no where!

was it the extreme heat today in MA?!

Now how much will this cost?

it is definitely not an accident it just appeared when I opened up the computer.

The display on my 2017 13" MBP with touch bar developed a spontaneous crack today. The crack originated over the right side hinge. No idea how can that happen, the laptop was taken care of, no drops or bumps. Always transported in a case. Interestingly the outer glass panel is flawless, there is a weak egg shell glass inside, which just cracks spontaneously. Probably Apple engineering is now designing fragile products for its macbook pro line for planned obsolescence. I took it to the repair center and the total repair bill was $711 (wow!).

Similar thing happened to me. Yesterday I closed my MacBook Pro without realizing that there was a plastic headphone in the way. I hear a crack, and this was the result. I'm shocked at how fragile it is. Initially I thought it was made out of metal, but the way it cracked it looks like glass, which I didn't know would be on that part of the laptop. What makes it worse is that I've only had this laptop for 3 months, and it was a gift on top of that. I don't even know how to go about repairing this.

Yup... same here. Was cleaning it tonight with a qTip... yep... qTip. I have been a proud MacBook Pro owner for over 10 years, without ever having a screen issue. The screen cracked on the bottom on two places, in the exact same shape. Even some of the other user photos are showing the same shape. It appears the glass at the bottom of the screen is not supported by anything behind it, and is floating. Any pressure, of the slightest is causing the cracking and breaking. Ver disappointed and sad... Apple should issue a refund for these faulty screens. I baby my macbook pros, and this has NEVER been dropped, or abused. When it travels, it travels in a padded, high end, briefcase. Very disappointed.

The same thing happened to me! I am so disappointed as I went from a Dell to an Apple because I heard about their durability. I am not rough with it and my problem is exactly the same as the one you are describing. They told me it would be 560$ to replace the screen. Same thing, it happened overnight and no one at the service point were able to give me an answer as to why that happen but apparently it's my fault. The computer is less than 6 months old and I don't think I'll repair it. It probably will break again and would rather get another brand. Also they told me that the screen wasn't warrantied so that is probably an issue they encounter a lot.

EXACTLY THE SAME! This is such BS. not only that, but my sound has failed and my spacebar is broken (FOR THE SECOND TIME!!) and they WILL NOT FIX IT because of the cracked screen unless I fork over some serious money to fix that first. Such a fragile machine, my 2013 is still MUCH better, performance and sturdy wise.

I am broken-hearted over this crappy Mac. Apple let us down.

Turns out that if there's something (tiny rock, stale cookie crumbs-- something moderately hard) fell in the hinge area past the function keys/touch bar area and then you close the lid, the leverage from closing the lid causes the glass to crack.

Make sure that hinge area is clean before you shut your screen-- older MacBook Pro's didn't have a metal hinge going all the way across, but had holes for venting.

Also, don't be that guy that uses the computer like a manilla folder-- putting sheets of paper with staples in there.. (Re: Cracked screen MacBook Pro with Touch Bar) Theres only about 1mm of clearance, and a staple is like 3mm-- so yeah, a quick look at the screen of the laptop compared to other windows machines will tell you that that's going to crack it once you close your lid :/ Sorry, stay in school though, physics is wonderful.

This happened to me too. I don’t know if your problem is the same area as mine but I have attached a photo here to show. There are no glass cracks, in my Mac too. They said the damage is internal.

Previous to this, I have experienced multiple display issues in the past months such as Resized windows and Flickering screens.

There must have been something wrong with the screen even before it got damaged’ and I am disappointed that Apple Protection Plan doesn’t cover that.

Yeah, although they will not admit it, the repaired screen I just got back is a new design where the glass does not go down over the MacBook Pro logo area. So they admitted it without admitting it. ;-)

Hi all,

i have exactly the same problem. My MacBook Pro 2017 was or is one of the ones with this 'cracking' problem. Apple replaced my display without any changes. The 'cracking' noise was still there when i got back my book. Now about 2 month later this. (See picture).

First it looked like a hair I even not recognized it. Today i opened my MacBook and now this.

This is not my first Mac and I really disappointed about the quality. I really take care of my devices I my MacBook never hits something.

*Not happy!!!*

Oh my, same thing happened to me just now. When I've closed the lid of my Macbook pro 2017. I heard a cracking sound and you know whats next. I never experience it to my 2012 Macbook pro. How sad 😟 since just bought this last January of this year.