Cracked screen MacBook Pro with Touch Bar

I got the same problem. MacBook Pro 15'' TouchId (2018)

My display cracked "out of the blue" when it was closed.

I was on my desk, MacBook closed on external display. Suddenly the external display went black. I checked to MacBooks Power (because that's the only reason I know why it could disconnect the display) - but nothing. All fine.

I opened the MacBook and I just saw some kind of bluescreen (like windows did) - but more or less a bluescreen with some snowflakes on it - not completely blue. This was all over the internal display.

I shut down the MacBook (hardware button)

I restarted.

I was surprised to see a tiny crack at the bottom right of the display and some colorful lines on the right side.

I didn't disappear after restarting.

Then I shut down again and lifted it up to make some more pictures of it while powered of (there was nothing to see on the display or on the keyboard or at the case)

Then I put it on the desk again, powered on and: .... **** - even more cracks!

It worked a while, but now the screen is completely black and doesn't work at all.

It's still working perfectly when it's connected to an external screen, but still...

It's so strange! And do not have to mention that I am very, very careful with my MacBook. It's THE thing I earn money with and 99% of my work is done on a desk with external screen and closed MacBook. So I do not carry it around a lot, don't open/close it very often.

Luckily I could convince a guy at an Apple Store that this is a true story and they will do it on warranty!

Maybe it helps some of you to have another one here who got the same problem.

Some words for google: Cracks on MacBook without physical impact. Cracked Screen while closed.

Directly after bluescreen and hard shutdown

After lifting it up and make some more pictures while powered of

Nothing, no crack to see at the bottom right corner

If only the lower glass bezel (not the functional part of the display) is cracked, users have used a number of unauthorized work-arounds.

apply one thickness of black tape, such as vinyl electrical tape. This holds fragments in place and reduces further cracking.

purchase and install an aftermarket metal bezel, not a genuine Apple part, but seems to work. NB>> such a repair is VERY complicated and could ruin the function of your MacBook Pro. Do not undertake unless you are experienced in such repairs.

Some Users discovered experimentally that if you put two stapled sheets of paper on the keyboard, then close the screen, the bezel can be fractured. Apple has responded by revising the documentation, to tell you not to do that.

Do not use palm rest or keycap covers on a Mac notebook with a Retina display - Apple Support

Apple does not use the same logic you do.

They inspected the parts, found no defects (which would show as optical faults) then shipped your computer half-way around the world to you. If it was not broken when you opened the box, they do not consider it defective.

They will not try to tell you that your actions (or inactions) broke it.

But they will not accept that it had defects.

"Luckily I haven't even had this computer for more than a year, so it's covered, but it still makes me furious that it cracks! "

It's not covered under the standard warranty. It doesn't matter whether or not you think you didn't crack it. When you present Apple with a cracked screen the repair expense is on you. It's only covered under the additionally purchased AppleCare Plus. With AppleCare Plus you would still need to pay a deductible.

What needs to be made clear here is that it isn’t actually the screen itself that’s breaking. Neither the LCD panel, not the glass that covers it. The part that is breaking is actually the thin glass strip located BELOW the screen, with the MacBook Pro text on it. The glass of this is far thinner than that of the screen, and as a consequence will clearly be more fragile.

I don’t buy into the “you must have shut the laptop with something trapped between the keyboard and screen” responses I’ve seen here because the section that is cracking is NOT over the keyboard.

Mine cracked despite the MacBook living in a Henge Vertical Dock, being used connected to an external display, keyboard, and trackpad.

One thing that has crossed my mind is that the glass that is cracking is located right by the hottest part of the computer. The heatpipes all run across the back of the case, and the exhaust vents out of here. Under heavy use, the case on my MacBook is so hot in this area that I wouldn’t want to use it as a LAPtop.

The extreme heat build up here is making me question whether or not thermal expansion is causing the cracking issues that many are experiencing.

Good news. During the second visit to the Apple Store and other employees, the monitor break was recognized as a factory problem. The staff took a lot of time and took a close look at the display and also recognized that the large crack was caused by a hairline crack on the lower left edge of the monitor. It's a shame that not all employees work as professionally as the 2 colleagues in the Apple Store Berlin today. But I'm very happy that it ended well. I was also confirmed by one of the employees that 3 other cases of this problem had already been reported in the store. It goes on. Nevertheless, also in consultation with the Apple Store Berlin, enter this error at https://www.apple.com/feedback/ to make it easier for others to claim the damage.

Yep, that's what it costs. Unaffiliated repair shops told me they would have to pay $1,000 just to buy the part to do the repair so I went back to Apple. It came to $875. Apparently a screen sensor was also broken so that jacked the price up even more. Funny part was that when they gave it back to me the Genius tried to wrap it in that foam warp stuff and she put a thick rubber band around it to hold it in place. That's literally what they said caused my screen to break (putting pressure on the cover while it was closed)...which was apparently user error when I do it (which I didn't btw) but it's standard practice when they do it. So I asked her to open it up and show me that there were no new cracks. We didn't see any. But... when this first happened and I questioned what could have caused it since I hadn't opened it in days and it was on my desk untouched the whole time.. they told me that the cracks sometimes are too small to be visible at first but that they can expand from unseeable to large enough to see over time. So...I could have cracks caused by the clerk's handling of my computer but since they won't be visible for a few days I don't know. I guess if they do appear those will be labeled as user error as well. Now it's basically a paper weight since I'm afraid to even touch it. I had the idea to trade it in and get an older model but they won't even take it as a trade in. They offered me nothing for it. I thought that was odd since I've traded in older, less in demand models before for good money. I can only conclude they don't think much of their own product.

It's a design flaw the computer screen for some reason is glass all the way down to the crack of the base of the computer that meets the keyboard. Dirt and crap get easily stuck in the crevices and there is barely any space to clean or push out the dirt since they made this crevice so tight. I had closed my computer on something that must have been in there and there's already a small chip at the bottom of my screen. If I had apple care it would cost me $99 to replace the screen if I Don't have apple care $600+. They don't care about the customers or that they screwed up on how they made these. In older versions, the screens were raised up more had space for stuff to get through and the bottom was plastic between the screen and keyboard so this was never an issue. I cannot believe I didn't see this when I first bought it. I assumed the bottom strip was some type of plastic but I was very wrong. Now I have to pay $100 or more for some type of air compressor cleaner to clean between the cracks so I don't damage the screen more. The warranty doesn't cover this type of damage and I had a couple of weeks left to see and they said they don't cover it. I've had this computer for only 11 months. I spoke to people over the phone they don't seem very interested in fixing this issue. Too bad so sad it's your fault and "pay for it" attitude and it's not our problem and it's still gonna cost you out of pocket even with apple care. I won't be buying apple anymore.

[Edited by Moderator]

100% Yes. I have a late 2017 Macbook Pro, I baby it. It has been in a case since the day I got it. I do use it very often but never has anything happened to it. A couple of days ago, I noticed a chip in the glass right above the camera near where the laptop closes and the notch to open the laptop by the trackpad followed by a small crack in the LCD. A few hours later, the crack in the LCD grew and now the screen is just black. The computer still makes noise and displays when plugged in via HDMI so clearly, the screen is broken. Again, no impact and it would be nearly $450+ to fix and it just isn't worth it.

I bought a new macbook pro in April and about 3 weeks in it slid very gently from a low sofa onto a carpeted floor. The screen broke. It cost me £700 to have it fixed. Macbook is now so fragile I am very nervous of traveling with it, which is what a notebook is supposed to be for! I dont think I will buy Apple again, after 15 years, since Steve Jobs went its been going downhill all the way...

Ughh!!! So angry at Apple! This is my very first Apple Computer. I bought a new (at the time) Macbook Pro 15 inch, 16GB RAM, 1GB SSD, 4GB video memory and all the latest specs on my first laptop. I paid about $3500 for this laptop. I bought it in January of 2017, December 2017 (so, almost one year) I noticed a crack on the bottom right of my screen I have no idea where it came from but assumed it was my fault.

Took it to MacMedics, which is an Apple authorized retailer that fixes Apple products. They said I MIGHT have to only pay a $99 deductible BUT it happened that I only had AppleCare (not AppleCarePlus). AppleCare+ was not available for any Apple products that was sold before June 2017. So, I bought my computer 6 months too early and there was no way to get coverage under AppleCare+ so, I'd have to pay the full cost for a screen replacement. Instead of only $99 for the deductible, ugh!!!

I paid nearly $680 to have the computer screen repair, now, 2 months after that repair; I noticed a small crack on the screen, again!

So I paid $3500 for it new, paid $680 for the first repair, now, I’m trying to figure out, do I just list it on ebay as a crack screen or do I paid another $680 for the repair? If I do the second repair, I’d now have spent $4,860 BEFORE all the money I’ve spent on accessories.

DO NOT BUY THIS NOTEBOOK IF YOU’RE A STUDENT. I think I know exactly what caused it, I had a 2 pieces of paper closed inside the macbook pro and I think the staple did it when the screen was closed. ****, I’ve done this with so many windows computers for years and never had an issue. Now, I bought this fragile piece of crap and this is what happens. Never again! I take some blame but they should make a less fragile item, aside from thoughtless sticking the paper in there, I’ve taken great care of the computer. Smh!

Yes, it would be a good idea. In my case; I do NOT put pappers in the laptop. My crack happened in the same place, but no cracks on the outer materials - only the lcd panel inside the screen cracked in the same place as everyone's else. I also got a 1px black line to start with from top to bottom across the screen initiating from the MacBook Pro logo. then it extended to 2, .. .10 and then the crack appeared spontaneously inside the screen and screen was useless.

I'm 100% sure that this comes from a construction problem or faulty components causing stress on the lcd glass panel and thus it breaks.

they replace my first crack for free. Don't bother going to the Apple store. call Apple customer support, fight with them nicely and mention your loyalty or how it's your first mac and you didn't know better. Beg and ask to speak to someone else if the first person doens't help you. It worked for me. haha. Good luck.

I have exactly the same issue. My macbook cracked twice. Second time it happened at the same place. I rememeber I closed it and placed it in bag without having anything in there. After sometime when I pulled it back and opened the lid there was a crack. She the image exactly at the same place and same size and shape. First time I got it repaired on my money but second time I talked to apple Senior Advisor and she helped to get it repaired free of cost. But I am afraid that it might happen again. I am talking them to replace the unit with a new one. But they are saying they cannot replace it as it is not in the policy.

Let me know guys what we can do. We have enough evidences to sue them for selling such faulty devices.

This is a User-to-User support forum. If other users can not help you think of a fix, No further help is likely to be forthcoming using this medium. There are no standard mechanisms for escalating problems to Apple support from here, and Apple support does NOT monitor these forums looking for trends and outstanding issues.

DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.

If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:

• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).