Cracked screen MacBook Pro with Touch Bar

Hmmm, thats actually unbelievable that you paid that much money for a cracked lower bottom screen. However the same issue happened to me took it to apple Genius Bar and they informed me it was user damage and they wouldn't cover it. So I purchased a lower lcd screen bezel (paid $13.99) and repaired it. Easy fix on YouTube.

call Apple customer support number that you can find online. Tell them about your problem. It’s better than asking at an Apple store.

Hi , I have just repaired my MacPro 15 from 2018 with a very similar problem. The outside screen glass was ok but the display itself cracked due to small pressure of my thumbs when lifting it a bit by same place yours cracked. Result is a bill of 875 Euros!!

For this money one can buy a brand new windows computer! It is not the same machine but at least it doesn't crack like this one.

Meanwhile I was inspecting MacPro older versions and they look like war machines compare to this one. One of them suffer a fall down to concrete flour and only have small scratch on the thick aluminium case.

Be very careful with this machines , it must be treated like a very young Baby other wise you have to buy two or three of them in spare parts.

I had the same issue so I bought this A4 297 x 210 mm Black Mat 1 x paper in vinyle and cut it:

https://www.amazon.fr/gp/product/B00U8ZIJJQ/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

It is exactly the same color and hides the broken part.

The facts are your device is out of the warranty period. So you have maybe some recourse. If you purchased your macbook with a credit card, does the card have a loss damage of theft policy that covers purchases? My credit card did so I got my repair done and the cost was reimbursed. OTHERWISE mark it up as a loss and hope Apple reverses its stance. It's a tough pill to swallow but the chance is there as the fragile screen issue is a flaw,in my opinion.

I think at some point in 2018, they must have replaced the glass strip in production models with a metal strip.

These reports have been trickling in since 2016 when the very tight tolerance between display and top-case design with the bottom glass bezel was introduced.

Unhelpfully for Users, Apple decided at the same time to strongly reduce the number of field-replacable assemblies, combining the entire display assembly with aluminum back and hinges into ONE part, and eliminating all sub-assemblies.

Well whether or not you want to accept any responsibility for this crack is irrelevant. Apple will not repair this crack without charging you. If you don't want to spend any money on it you can also place a piece of electrical tape over the crack so it will not spread any further. There are some other options on the web that you can do to replace the cracked black strip but it takes a steady hand and it's risky.

“possible design flaw of the MacBook Pro. “

Looking through the entire thread these posts showing cracks are in various places. Some in the middle of the black strip where the MacBook Pro name is. Some to the far right of it. Some to the extreme left and some people showed pics of their screens with a long hairline crack clear across the screen. Not possible that this is a design flaw otherwise all of us that own these machines would be experiencing them and they would be in the exact same spot. I had 2016 MBP, a 2018 MBP and I’m currently using the 16” which I’ve had for 6 weeks. Never had a single issue with cracks.

Best of luck to you but you might want to realize some debris got in the middle of your screen and keyboard and cracked the screen upon closing. You may have missed it.

PETStech.

That is an interesting argument, but the collective experience here is that Apple simply does not agree, and will not cover this repair unless you purchased AppleCare+, in which case the co-pay is "only" US$100.

Reader here are not authorized to speak for Apple, we are almost all other Users like you.

I don’t know much about a 2018 but I was able to get help with a 2019 Mac book Pro. Call the online customer support number and ask them for a one time fix. It is very disappointing to have to spend all that money and it’s probably not even two years old.

" I too face the same problem today idk why but I’m sure it’s not my mistake"

You may not like my reply but it's true, it's absolutely the user's fault. I don't even see how you could blame Apple and expect them to fix a screen cracked by the owner free of charge. If you have AppleCare Plus you can use one of your accidental damage occurrences and pay only the deductible for a screen replacement.

"please do something Apple I’m expecting some reply’s from Apple side "

Just to let you know, this is a community forum of Mac users only, just like all other forums. Nobody from Apple posts here.

It's Apple's fault because through normal use, surface stress across the screen compromises it; usually near the hinges. The design on the touch bar units is different than the previous models, and pinpoint cracks, like the ones all over this thread would take a very precise, nearly surgical strike, to the screen. I'm sorry, but the notion nearly 2000 people who've reported "I have this problem, too" didn't all close their screens on a paper clip, or USB-C device as Apple geniuses are trained to tell you.

Apple is not infallible; iphone antennas sometimes don't work, batteries prematurely fail, and new-and-improved keyboards aren't. It's convenient to say of course YOU damaged the screen. But mine sits closed, plugged into an external monitor, and it starts itself up and shuts itself down through the power manager-- And on one of the few occasions I've opened it (don't travel much since COVID-19 lockdown), there's a crack, that's somehow my fault. No. It's. Not.

So "DPJ" your assertion this problem can only happen through misuse--and Apple bears no responsibility to either correct the problem, or at least warn its customers these these screens are/may be very susceptible to damage through normal use-- is wrong. These aren't crap Windows laptops, they're top of the line MacBooks, and at nearly $3K a pop, Apple should own up to an inherent flaw in their screen design.

No, we as users did nothing wrong. In the case of my device both holes in the extremely fragile glass are directly behind the hinges. This is a definite design flaw, but short of a Class Action Suit, I don't see Apple paying up voluntarily. They are fully aware of this flaw and I am sure they know exactly what is causing the screen to have sudden holes behind the tiny hinges. Unfortunately at this time the electrical tape is my only partial solution. It can't cover the holes and seal them properly so I'm holding my breath not knowing what other problems can befall an unsealed screen.

yes! I have read an article by technicians who believe that the damage in the lower area of ​​the display appears to be caused by severe stress in the lower area; probably the hinges of the display, during the opening or closing phase of the screen, generate an abnormal pressure in this area which over time risks cracking disastrously.

I'm so sorry that happened to you. I almost feel lucky that my screen was damaged behind the hinges. I can at least still use it even though my electrical tape is ugly, my screen is still clear.

The most vulnerability seems to be near the bezel and since mine cracked simply by closing it that is where the damage occurred, right behind the hinges. Now each night before closing it I use a cosmetic brush to brush that area to make sure there is nothing, not even a speck of dust, in the bezel area. I wonder when and if Apple is going to make this right for it's users and customers?