Cracked screen MacBook Pro with Touch Bar

I have the same issue. Its just a hairline crack. I just came home from the so called “Apple genius” bar with not so genius solutions. They said that they stopped replacing just the clutch cover ( thats what the balck strip is called where Macbook Pro is written) and i have to change the whole display when this doesnt affect the display at all.

It’ll cost me $475+ taxes to fix it . I don’t understand why did they stopped just replacing the clutch cover, it used to probably cost less than $100.

Hello! I had the same experience. How my macbook pro has broken is still a mystery for me: I was using my MacBook, I closed it and after about 5 minutes I reopened it to continue using it and by opening it I noticed a crack on the line macbook pro and the display stopped working. I am sure, more than sure that there was nothing left inside. I have always treated it more than well and with the awareness of its value, I never created pressure when opening or closing it and I'm sure there was nothing inside.

That's my sad story.

send a feedback: https://www.apple.com/feedback/macbookpro.html

This just came out of my screen. I'm so sad. Hope Apple solve ir!

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Hi Mark.

There is no formal process for escalating problems like this to Engineering. I continue to tell people here that the best way to help everybody is to be selfish, and takes steps to get your own problem solved.

The more people show them this issue, the more the Apple organization will begin to consider it a real problem. Apple employs nearly 1/8 million people worldwide. You should contact Apple and tell them what you think caused this problem on your computer.

There is also a product feedback page, where Apple accepts your feedback on its products. These suggestions DO get read, and forwarded to the appropriate people inside Apple, but you usually do not get a response.

Product Feedback - Apple

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Why would you be surprised that a bobby pin between the keyboard and display would break the display. There is nothing surprising about it. Do not use palm rest or keycap covers on a MacBook Pro with Retina display - Apple Support

"Leaving any material on the top case (keyboard and palm rest area) could result in damage to the display when you close it."

Jun 11, 2018 7:09 AM Re: Cracked screen MacBook Pro with Touch Barin response to drtimothy

MacBook Pro (15-inch, 2017) purchased in July.

No one pointed out before I bought it:

the super new 4 ports...are not magnetic and don't release easily...

So of course, when I accidentally stepped on the cord, it pulled the laptop right off the desk instead of releasing the way my other Mac laptops always did.

Though I like the 4 ports, I would have preferred the easy release feature.

The helpful guy at the Boca Raton Apple store knew all about this...

after I brought it in to yes, complain about the fragility, not only of the screen but in general.

If you look at the new models from the side angle it is very slender...so perhaps logical that it is more fragile?

This was not mentioned or pointed out.

The screen is now broken= $600 to fix. (apple wanted $1000+)

The speaker stopped working back in November, probably the result of the fall.

There have been keyboard issues since the beginning, have reported them regularly but I haven't had time to troubleshoot. Keyboard doesn't work well if it is cold in the house. (not talking freezing!)

This is my 3rd mac laptop, my 2nd mac book pro.

Have never had damage on the others, and have had 2 Mac desktops, ditto.

My first mac book pro was great...have had it since 2009, it is

and lasted much longer better than this.

Did not want a new laptop but was talked into it because just the MacBook Pro (15-inch, 2017) had the

super new system...the desktops did not yet have it last summer.

Seriously, seriously disappointed now.

A possible reason for some of these problems is that Users have inserted items such as paperclips or stapled papers between the display and the top-case, and closed their Mac, applying tremendous pressure to a very small portion of the glass, crushing it.

Apple warns you not to insert ANYTHING into this area:

Do not use palm rest or keycap covers on a MacBook Pro with Retina display - Apple Support

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Some of these broken screen are caused by sealed papers placed between the keyboard and diaply.

Apple explicitly bans items placed between the keyboard and the display:

Do not use palm rest or keycap covers on a MacBook Pro with Retina display - Apple Support

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The tolerances are very close. There is very little space between the top-case where the keyboard sits and the screen.

Possibly because of complaints from folks who (deliberately or by accident) left something in that space and then closed and broke the screen, Apple has redesigned ...

... the documentation -- now providing a dire warning not to put anything in there:

Do not use palm rest or keycap covers on a MacBook Pro with Retina display - Apple Support

.

To enable the thin design of MacBook Pro with Retina display computers, the clearance between the display and the top case is engineered to tight tolerances. Do not use palm rest covers or keycap covers, as the additional thickness may interfere with the designed closed position of the display.

--from:

Do not use palm rest or keycap covers on a MacBook Pro with Retina display - Apple Support

My laptop just did the same exact thing tonight. I contacted apple to see what I could do and to obviously see why I needed to pay such a substantial amount when I paid so much for this certain laptop. I did not buy this laptop thinking they used cheap materials.. I understand that things are breakable but I am the most careful person with my laptop. I spoke with him about this happening to multiply people and he stated that after apple looks into it more they may offer something to help with the fixing the issue… this is the link he gave me and told me to keep looking.

Apple Inc. https://support.applhttps://support.apple.com/exchange_repair

I was also wondering, has this hurt your computer any? Has anyone not got this issue fixed and it be function fine still? Please let me know!

Some Users discovered experimentally that if you put two stapled sheets of paper on the keyboard, then close the screen, the bezel can be fractured. Apple has responded by revising the documentation, to tell you not to do that.

Do not use palm rest or keycap covers on a Mac notebook with a Retina display - Apple Support

Apple does not use the same logic you do.

They inspected the parts, found no defects (which would show as optical faults) then shipped your computer half-way around the world to you. If it was not broken when you opened the box, they do not consider it defective.

They will not try to tell you that your actions (or inactions) broke it.

But they will not accept that it had defects.

Apple is not here. Apple Support Communities is a User-to-User support forum. If other users can not help you think of a fix, No further help is likely to be forthcoming using this medium. There are no standard mechanisms for escalating problems to Apple Support from here, and Apple Engineering and Marketing Movers and Shakers do NOT monitor these forums looking for trends and outstanding issues.

DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.

If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:

• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).

If you want to send your preferences directly to Apple use the feedback links:

Product Feedback - Apple

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