Cracked screen MacBook Pro with Touch Bar

If there is a crack you might want to carefully reinforce it with black electrical tape. I did this because the two holes in my screen were not being protected from other particles getting through to the screen. I have the exact same MBP down to the year. I have had the tape there for going on a year or more. It's working so far. It hasn't gotten worse.

I have AppleCare but this is the third time my screen cracked and they are asking for $690 to fix it :( They only cover two times.

It happens at the bottom black part of the screen. The super thin material cracks when any tiny grain of dirt is in the groove when you close the computer!! Apple needs to come up with a stronger material for the MacBook screen.

No, Apple's position remains the same; any damage to the screen is user error. I did not get Apple Care mainly bc at the time I lived in an area without an Apple store. Sending it in was an option but at the time even that was problematic in a small town and the replacement of the screen was going to be insured shipping plus at least $690.00 to replace the screen. I protect the two holes I had, one behind each hinge, and reinforced the bezel with electrical tape. So far other than looking ugly my 2019 still functions. My 2012 MacBook Pro still looks like new AND has a DVD port and movie making. I was so happy when it was new because it literally never looks used. Trade in value was a laughable $90.00 at the time. The new one from 2019 has zero trade in value as Apple won't even accept them. That says it all to me. It is a defective product.

Similar experience! I begged for them to allow me to purchase the Apple Care+ because it was a gift and was still in an unopened box but the deadline given had passed, yet they refused and then I heard they changed the policy and extended it again, but by then I had opened the box and they wouldn’t check it out and verify it was still ok! Then the screen issue occurred and they refused to cover it under any of their other warranty issues that were out there either that it might have fallen under. And to make it worse, I don’t know if I can use it with an external monitor as I can’t get figure out how to get it to recognize an external monitor! So disappointed that it will cost at least $680 for the repaired screen - and no guarantee it won’t occur again - that instead I replaced it with a Dell Inspiron 5505 AMD Ryzen 7 upgraded it with an additional 32 GB (and can be upgraded to 64GB) RAM and an additional 1TB of storage - and it cost about the same price as the repair to that now outdated Apple MBP!

Hi there, I am trying to find the time to take my MacPro to a 'genius'. I have recorded a lengthy discussion with apple about this so stay tuned for the outcome. But to summarise, Apple support can ONLY refer you to a genius who will then lay down the bad news. Allowing the genius to inspect the MacBook pro may also cost you money. However, due to the vast number of complaints about the same fault, this is without question a product fault and not the fault of loyal apple users. This is the same sort of problem as the browning and eventual perishing of charger USB C wires. This may mean that apple will have to issue a recall and fix for all MacBook pros with this screen issue. If you do go to apple support make sure you state that you are aware of the thousands of responses on this forum to your problem and we should all eventually get apple to make a statement about the product fault. Thanks

That's exactly what happened to me. The hinge behind the glass hit first one side, then the other. Each time I heard a sickening crunch. The glass pieces were very fragile I couldn't believe they used it for the screen. I guess I'm lucky it didn't destroy my display. I covered each hole with electrical tape and so far my screen is still useable though very ugly. I had my MBP for only a few weeks. Now every time I see someone on TV slap their laptop shut I cringe. I treat mine beyond gently now. I can't afford a new screen and don't have any guarantee this would not happen again, even worse.

No success here, I was told the same thing. User error. This is absolutely not true. I closed mine for the night and heard a crunch. I actually got a powerful flashlight out to examine the hole that had appeared in my screen right within the bezel. The only thing present were shards of impossibly fragile little pieces of glass. I took them out with tweezers and that's when I clearly saw the hinge behind the hole. The following day another hole appeared on the opposite side. Common sense dictates that two holes directly in front of the hinges were due to product defect. And I, like you, cried. I live on a fixed income and had to save up for a new MBP to replace my 2012 MBP. I had no Apple store in the town I was living in and had to rely on telephone assistance. I was also given the option of shipping it to Apple for analysis. That too was cost prohibitive. My two holes are covered with electrical tape and I have anxiety every time I have to clean the screen for fear the holes will spread to the rest of the screen and it will be unusable. I now live in SF near Apple Corporate and have been tempted to take it there but don't want to be humiliated by being told again that it's my fault. It is a defective screen that much I am sure of.

I ended up just falling back into the apple trap. My computer was a 2017 and the cost to repair was way too expensive to justify the cost considering it was almost 2x the actual value of the laptop at this point. It was also slowing down, had heat management issues (like every intel MacBook lol) and the battery sucked. I ended up just getting a new M1 MacBook and sold my old MacBook as is on eBay.

hi everyone. alhamdulillah, just a quickie update. i managed to follow tjord96 advice and pull through. i eventually managed to speak to someone from apple, explained every single details - and my macbook was repaired by mac city covered by apple without me having to pay a single dime. they changed the whole monitor for me.

my suggestion is for you to keep trying talking to the right representative from apple, explain the details. it works for me as it worked for tjord96.

thank you tjord96!

This has also happened to me, I bought my macbook pro 13" M1 last may. Worked flawlessly until Saturday 8/21/21, I was on when horizontal lines in the center of the screen appeared, the upper half of the screen appeared to have a stepped back look. I restarted it and the lines were still there, I called apple support, we tried a updating, I didn't have the latest and it didn't fix it. That was all the tech could do. We set up a genius bar appointment for today 8/24. I continued to use my mac for the rest of the day. Closed the lid and when I opened it up Sunday there were hairline cracks emanating from the left side of the screen where that horizontal line first appeared, from then on the display went out, only vertical bars showing. Took it into apple today and I had to pay 570 to repair it because the cracks were considered damage and not a manufacturing defect! I am not happy to say the least. I will be contacting apple to *****, dont know if it will do any good but Im going to try. I did call Apple support when the cracks appeared to have it on record and showing that it showed up after the screen started acting up! If these screens are this delicate then they have a design flaw in them. This is my third macbook pro and I have NEVER had an issue till now, in fact this reply is being typed on a mid 2009 Macbook pro. Im disgusted.....

My 2019 16" MacBook Pro LCD randomly cracked and the screen went black. I had to talk to 5 different people for Apple to finally make a "one time exception" and fix it for me. I told one of the customer support staff that I never dropped my laptop and I merely closed and opened it to find a cracked screen (my argument was that this was clearly a design or manufacturing issue and not "accidental damage" like they told me it was), and they said that even though there are people who posted online with the same issue as me with the same laptop model, Apple won't have a repair program for that model unless the majority of users have the same issue. Which sounds extremely unfair and unethical - people will basically have to fight or pay up for Apple's mistakes

Me as well- after 3 months cracked bezel on right side. I am careful, and mostly it has been on my desk hardly moving it and I have never taken it anywhere other than from desk to desk. I called apple, they were kind but I was told to send it to an apple service provider and they would assess the damage and let me know if it is covered by the normal warranty that I have. No service rep close by. I could send it to Apple service but it would mean I would be without a computer for probably a few months and from what I have read here I would have to pay. TAfter paying 1,300 euros I am not ready to pay more. This was my 7th mac since 1994 and never has this happened. The seller suggested some black glue for now, which we did, so far it is ok but horrible to look at. Disgusted really.

The MacBook Pro is a lightweight, portable computer that can run on batteries. Being portable, it can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. I would never even think about NOT purchasing the extended warranty coverage for such a portable device.

What is NOT covered is screen glass breakage, liquid spills, or catastrophic failure (hard drops or "run over by a truck"). These items are covered for up to three years (now extendable) by AppleCare PLUS (two incidents of each type with a co-pay that essentially covers the labor). if you want the extended coverage, you must sign up within 60 days and an inspection or remote diagnostic may be required.

————

If you made the decision to NOT pay for the extended warranty, you made a decision to bear the cost of repairs during the extended warranty period yourself.

When facing a problem later, the correct cost calculation is:

Example Total retail cost of repair: US$800

less Example amount you saved US$380

by NOT purchasing a service agreement

Effective incremental cost: US$420

PLUS the amount you saved by not buying the Service contract, which now must be spent as well.

I NEVER said it is the consumer's fault.

I said that Apple policy is that "glass does not break spontaneously". It is not a "defect in materials or workmanship" and therefore is not covered under the standard warranty.

That does NOT put the blame on you.

But nor does it accomplish what you would prefer -- that Apple pay for the repair.

Well the proof that glass does indeed break spontaneously seems to be given in the numerous reports of it doing just that. That it breaks through normal wear and tear in this new design suggests that there IS a design flaw. Shipping a product across the world means nothing, and has no logic to it. It's closed, in padded box. That's not how a laptop is USED. Customers are 'irate' because statements like "glass does not break spontaneously" is illogical relative to the day to day experience of using a laptop that needs to be opened and closed several times per day. If the clearance between the keyboard and screen is too tight then that action alone could be the cause of the cracking. It is a design flaw if previous laptops of the same model did not fail under the same conditions. It is up to Apple to recognize their mistake and make it good with customers.