Cracked screen MacBook Pro with Touch Bar

Devastated to say that my relatively new MacBook Pro with Touch Bar has a cracked display/LCD at the bottom on the screen. I'm not particularly rough with my MacBook and presumably this occurred due to closing the screen with something between the keys and the screen. I recall the moment the crack appeared, so this would have been a dust speck. Although I have AppleCare, the cost of repair is $680, since this is "accidental damage" and "out of warranty"


The new machine seems much more fragile than my older MacBook Pro's which are still going strong 5 years in!


Have others had problems with a fragile displays?

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.5), null

Posted on Jun 26, 2017 12:01 PM

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Question marked as Top-ranking reply

Posted on May 15, 2018 9:56 AM

TL:DR -- Apple covered mine without charge. Only because I cited this thread for backup, took photos from start to progressive damage, and was politely insistent. The Apple store staff is probably not your friend. Call in first, and request a Senior Advisor to handle your claim.


If this happens to you, being armed with photos and this thread is your best shot at having it covered.

I opened my MacBook Pro one morning and saw a small spidery line inside the LCD on the lower right near the hinge. I had not dropped it, hadn't moved it from the table in days. Then it spread. Then it got worse. Then a second line began. My speculation: it's a fragile LCD and there was something amiss with the assembly at the hinge putting pressure on the LCD. No physical signs on the outside of the screen.
FWIW, mine is one of the "popping" 2016 MLH42LL/A laptops, right out of the box. Popping Sound, MBP 2016


User uploaded fileUser uploaded fileUser uploaded file


After seeing this thread, I called Apple to get a case number. The rep said it would be covered, and if the store genius gave me a hard time to ask for a manager. The Apple store experience was the dispiriting time suck I expected: they told me $680 for the repair and told me I had dropped it; then admitted they couldn't find any point of impact; then when pressed to give me their hypothetical scenario, finally speculated that I must have closed it with -- please clutch your pearls here -- a grain of rice I didn't notice. Come on, guys.


Know when you are dealing with unreasonable people. I returned home, called in again, had a long talk with a sympathetic rep who escalated it to a senior advisor. I sent photos while we were on the phone. The SA said they look for a point of impact, and a spiderweb, and there was none. He said he was entering notes in the case to be covered at no charge, but to be aware that the techs might disagree upon exam. Apple overnighted me a box, I overnighted it back, and they replaced the screen and overnighted it back. No charge.


Flawless top notch CS... once you get to the right person.


So -- be informed, be reasonable, be firm, and know to walk away and talk to someone else. I believe that Apple will eventually send out a quality report about the LCDs. They know about this, but they are going to stonewall when they can.


The other thing to note is that early adopters of the MBP touchbar are under the older AppleCare Protection Plan. Apple rolled out AppleCare Protection Plus in June of 2017, which includes 2 incidents of accidental damage. There are no plans to grandfather the earlier MBPs, nor to offer the Plus for a upcharge (which I would happily pay) to bring all of this model under consistent coverage. It's frustrating to be effectively punished for being an early adopter of the new models, where all of the design flaws are showing up with use.

810 replies

Aug 1, 2018 9:37 AM in response to tomboo

A possible reason for some of these problems is that Users have inserted items such as paperclips or stapled papers between the display and the top-case, and closed their Mac, applying tremendous pressure to a very small portion of the glass, crushing it.


Apple warns you not to insert ANYTHING into this area:


Do not use palm rest or keycap covers on a MacBook Pro with Retina display - Apple Support



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Oct 23, 2018 6:04 AM in response to jigarnarola

well... I have been looking into this matter.


I found this repair guide on ifixit


https://www.ifixit.com/Guide/Replace+the+LOGO+Baffle+on+the+screen+with+the+MacB ook+Pro+15+%22Touch+Bar+2017+logo/96767


The part itself is very inexpensive and from what it seems, the original part is as well glued in place. All in all making the entire screen replacement a very embarrassing thing.

Sep 2, 2019 12:30 PM in response to drtimothy

The same probem happened to me. Upon opening of the display, I had no choice but to crack the corner.


This is not accidental but more a design flaw that exposes the display to get punctured by the frame. When the display is air sealed tight with a sheet or paper in between. It will lift the hinges by the thickness of the paper (0.0045") which makes the opening uneven to its ordinary way of opening. Accidental is when you physically throw or drop or put pressure on the product. In this scenario, the product defectively caused the display to crack.




Nov 14, 2019 10:08 AM in response to exBURN88

I should add that in my case the rest of the display functioned normally for some months after the crack appeared. It then failed suddenly whilst sitting on the desk one day mid use.. lines all over the display, flickering, display showing significant delay/hangs/shadows of old content. I thought that maybe a connection was loose or an internal component had failed, but the genius tech was insistent it related to the glass display defect near the hinge.


As others have commented - even after I've paid for the repair I've lost a lot of faith in the product and it's dented the pride/enjoyment factor knowing that the repaired device could also suddenly fail spontaneously due to its inherently fragile construction and design. At any time i can suddenly have a useless laptop, lost day at the apple store, and a £450 repair bill despite excellent care of the device. Not good enough really given the £1700 price tag. I'd happily accept a bulkier hinge construction that didn't catastrophically fail out of the blue.

Jan 19, 2020 7:10 AM in response to stefanmie

Apple is not here. Apple Support Communities is a User-to-User support forum. If other users can not help you think of a fix, No further help is likely to be forthcoming using this medium. There are no standard mechanisms for escalating problems to Apple Support from here, and Apple Engineering and Marketing Movers and Shakers do NOT monitor these forums looking for trends and outstanding issues.


DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.


If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:


• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).


If you want to send your preferences directly to Apple use the feedback links:


Product Feedback - Apple


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May 31, 2020 11:14 AM in response to sophysophy

If the crack affects ONLY the bezel, you can:


• pay Apple to replace the entire display


• buy an aftermarket blank bezel on eBay and replace the bezel, or have an independent computer shop do this for you. **

**may impact your WARRANTY, use caution.


• place a strip of Vinyl tape over the bezel area to prevent stray glass from causing more problems as well as "clean up" the look of the bezel. Black Electrical tape would serve this purpose.

Oct 9, 2020 9:55 AM in response to NicoletteBG

I expect you have been given the personal opinion of one of Apple's about 750,000 employees, who is faced daily with customers who are distressed when they realize that Apple is not going to pay for a new screen for them. When you push on these beleaguered people, and accuse them of being unfair (when they have no recourse but to refuse your claim under warranty) they are going to push back.


But if you were to pursue whether this was the "Official Policy" of Apple Inc, I expect you would get back something closer to what I wrote above: That this is not a defect in materials and workmanship, and is not covered unless you had purchased AppleCare PLUS in the first 60 days of ownership. (in which case there is only a more modest co-pay, about US$100.)

Oct 12, 2020 4:59 PM in response to joymorris

I feel for you, but there is nothing I can do to help you. As a work-around, you can connect an external display or TV set for now.


Apple does not agree that your broken screen is a defect in materials or workmanship. It did not come to you broken. "Wishing that was the way it worked" does not make it so.


If you did not buy the extended coverage (where your cost to replace the screen would be the US$100 deductible) you saved about US$350.


Now you will need to add an additional about US$450 to the money you saved to get the screen replaced.


The only other way is to have a court of competent jurisdiction rule that it is a defect. The initial consultation with a competent Attroney will cost more than the cost of replacing the display.

Jan 12, 2021 9:32 PM in response to kk-man

Don’t bother fixing it! Maybe try to plug in an external monitor and use it as a workstation - or maybe you can use an iPad or even one of the larger iPhones as the external display. - it’s definitely not worth the investment to pay out of pocket for then repair! I have a 2013 MBA that is still working fine, so I bought a dell inspiron 15 5505 ryzen 7 4700u for less than the cost of the screen repair and upgraded the memory to 32 gb plus added a 1Tb NVME drive to the 256gb drive - and it was still in the ballpark of the cost of the MBP screen repair - while the display isn’t as crisp/bright as the MacBooks and since this model is sort of the upper entry level model, it’s not quite as sleek or quite as light, but it’s good enough for my needs, plus it’s speedier and it doesn’t hang up like my MB Pro did, and hence exceeds any of my processing or storage needs. Plus, the fan doesn’t run nearly as much on the Dell in comparison to the MB Pro or MBA, which was rather frequent plus the Apples heated up a lot too.


So overall, I have zero regrets about not having the screen repaired and I am very happy about not throwing away any more money on such a poorly designed, over priced, and underperforming Apple product! This one is expandable to 2TB and unofficially up to 64 gb Ram. So if I need a better display to one day do more graphic oriented work, I think it should be able to handle it. But only time will tell I guess. But no denying its definitely more bang for the buck for my needs with possibility to upgrade it even further if necessary!


Maybe when this pandemic ends, I’ll take the broken MBP someplace to see if it will boot up to an external display and if it can be salvaged as an additional workstation. But as of yet, I haven’t been successful in getting it working with an older model display or TV via hdmi, but hoping I just need the certified usb c/hdmi apple adapter instead of this cheaper third party one that I had on hand.


PS- I also sort of regret buying this refurbished iPad Pro from Apple as well! This touch screen is the absolute pits. It hangs up constantly plus typing on it is awful as well!

Jan 31, 2021 10:48 AM in response to aguilar8ngelica

Not that it's much comfort, but I buy compressed canned air. It cleans the keyboard and that crack well. I also keep a makeup brush which is very soft and angled to brush the bottom of the screen. I keep it very clean, but my crack(s) occurred when it was brand new. There was nothing there. Both holes are directly in front of the two springs. I clean carefully because the electrical tape I used to cover the holes tends to attract bits of flotsam due to the adhesive edge.

Jan 31, 2021 5:27 PM in response to BobTheFisherman

Yes, what happened was the hinges were not placed sufficiently far enough from the glass not to tap on it when the MBP was opened and closed. With mine all I did was close it and I heard a tiny scrunch. There was nothing there but a hole and some impossibly fragile glass shards. A few days later the same thing opposite hinge. It wasn't user error and now you HAVE heard of a spontaneous crack, or in my case two holes, one in front of each hinge.

Feb 27, 2021 3:19 PM in response to lrnlife

I have the exact same problem.

I am ultra careful if my 2020 MacBook Pro 13 inch, I have it less than 4 month, hardly use it, and just yesterday when I opened it, I noticed what looks like someone took a chisel and dig it into the left hand corner at the very bottom of the screen, near the hinge. This is a design flaw. I haven’t trapped anything in it, nor dropped it, I don’t even take it out of the house.


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Cracked screen MacBook Pro with Touch Bar

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