Cracked screen MacBook Pro with Touch Bar

I expect you have been given the personal opinion of one of Apple's about 750,000 employees, who is faced daily with customers who are distressed when they realize that Apple is not going to pay for a new screen for them. When you push on these beleaguered people, and accuse them of being unfair (when they have no recourse but to refuse your claim under warranty) they are going to push back.

But if you were to pursue whether this was the "Official Policy" of Apple Inc, I expect you would get back something closer to what I wrote above: That this is not a defect in materials and workmanship, and is not covered unless you had purchased AppleCare PLUS in the first 60 days of ownership. (in which case there is only a more modest co-pay, about US$100.)

Look Apple may be YOUR life, but it's not mine. Kindly refrain from opining on my situation. It wasn't ONE person at Apple. I went to 2 stores and worked my way up the chain of command. You have been on the forums for a little less time than I have been alive. Apple's current worth of 2 Trillion dollars cries out for them to treat loyal customers with a bit more respect.

You are not entitled to a refund under the terms of the warranty you agreed to when you started using your Mac.

Commercial products, their warranties, and their extended warranties work in a predictable way.

Warrant-able implies, but does not guarantee, High Quality:

Commercial product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them for defects caused by materials or workmanship (but NOT abuse) at manufacturers expense for a stated warranty period.

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other commercial product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

Extended warranty:

Some manufacturers offer extended warranties, also known as service contracts. For a modest pre-payment, the manufacturer agrees to service their product for an additional period of time -- to repair or replace defects in Materials or Workmanship for an additional period. Some users will have No claims during this period. This "insurance effect" allows the manufacturer to keep the price of this service contract relatively low. You generally can not sign up later, because then only owners with problems would sign up, after they discovered an issue.

If you made the decision to NOT pay for the extended warranty, you made a decision to bear the cost of repairs during the extended warranty period yourself.

The MacBook Pro is a lightweight, portable computer that runs on batteries. Being portable, it can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. I would never even think about NOT purchasing the extended warranty coverage for such a portable device.

Hi DrTimothy, I too have a similar issue and was wondering if you were successful in resolving this issue. If so, can you elaborate step by step how I too might be able to try to get the MBP to work with my TV. TY!!!!

The lines across the screen may be due to yet another scandal with this generation of MacBook Pro's that should be recalled. The cable of the display is too short and opening and closing the screen will cause it to start to fail.

Yes, but what you are NOT understanding is the this doesn't revolve around a warranty. That's just one of the MANY issues that apple has screwed customers over on.

This revolves around the faulty product from the beginning. This is an issue that MANY customers have complained about. So, why would we as customers need to even ask for a warranty to fix something that should have never been broke to begin with?

Let's not forget that these are laptops that are purchased BRAND NEW off the shelves. This is a product that apple "claims" they stand behind and yet when they continue to sell products that they KNOW are defective (as they have many times...just look at all of the lawsuits pending and settled) they don't take responsibility (as they promise)...OR stand behind their products...instead they push it off on the customers and when the customer tries to do... anything.... they can to have a PROPERLY WORKING device...and the customer inquires about using their warranty that they just paid for...apple tells them "it's not covered." Once again.....YOU MISSED THE POINT! Please read the entire message thread before throwing in your comment that has absolutely nothing to do with the main objective.

Finally, if the MacBook Pro is SO SENSITIVE to being moved around and as you state "can easily be subjected to multi-G forces daily," then apple should have that in BIG BOLD wording on the front of all of the laptops. I've had several apple MacBooks in the past and I've never had a laptop that this sensitive. So use that excuse on somebody else.

I feel for you, but there is nothing I can do to help you. As a work-around, you can connect an external display or TV set for now.

Apple does not agree that your broken screen is a defect in materials or workmanship. It did not come to you broken. "Wishing that was the way it worked" does not make it so.

If you did not buy the extended coverage (where your cost to replace the screen would be the US$100 deductible) you saved about US$350.

Now you will need to add an additional about US$450 to the money you saved to get the screen replaced.

The only other way is to have a court of competent jurisdiction rule that it is a defect. The initial consultation with a competent Attroney will cost more than the cost of replacing the display.

There's already two class action legal firms investigating this issue. Ones previously successful in getting Apple customers recompensed; they DON'T require payment of a retainer fee.

This entire thread (all 42 pages) has been downloaded and cataloged, along with others across various platforms. Also captured are Apple's removal of posts critical of this product and warranty response. Who knows who'll be deposed? Maybe even some "Level 10" experts offering their "objective" opinions.

Feel free to post your contact info if you feel like Apple let you down and made you feel as if you were at fault for your MacBook's screen failure.

I don't know about placing my contact info on a public forum but if there's a firm that is representing customers on this class action, I would love to reach out to them. Thank you for the information.

The sad thing is Susan...apple was alerted to the issue, in regard to the lines across the scree. Yet apple continued to sell the defective devices. I've done a good bit of research (on everything with apple) and their many lawsuits and this is definitely the consensus amongst customers. Sadly, customers have had to lose their hard earned money that they worked to receive and their hard earned profits from their business they worked to build up, when they could not get a working computer in a quick turn frame....myself included. Once I get more information, I'll try to post an update on here for everyone.

Many class action lawsuits are files against manufacturers every year.

Few are ultimately successful, and in the few cases when they are, the legal fees (taken out first) often consume almost all of the proceeds.

But if you paid to have this fixed, and Apple later decides it is a defect, Apple has a policy of reimbursing Users who paid for the repairs.

As I appreciate a good debate, I never asked for your help. I was just relaying my experiences. With that said, filing a lawsuit is the only way in getting many of these companies to do the right thing. Have a good day.

When I take my car in for service, the rules are well understood. The service departmental at a car dealer is a PROFIT Center. They want to optimize for the maximum cost of repairs, but still remain legal and ethical.

Unlike going to a car dealer, Apple wants you to be a Happy Customer. Happy Customers will buy more stuff eventually.

Apple repair policies are not designed to squeeze you for every last cent. In particular, they are fixed price -- any over-runs are on on them to get right.

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But your suggestion that this is a defect is one they hear from Users all day every day. They do not consider it reasonable, and they generally will not budge.

That is ridiculous. An expensive machine should not break down this easily. Apple care is not enough? Apple care plus? Why don’t they just build a screen breakdown in their original price? They’d be more honest that way.

Those of us who are posting about a defect in a brand new MacBook Pro's screen are not asking for your pedantic opinions. My brand new MacBook Pro did not have two holes literally appear behind the hinges because I did something wrong. My permanent repair will have to be the electrical tape that covers the two holes. I can't afford anything else right now. Apple keeps deleting my posts but I am asking you again to leave off giving unsolicited advice. I for one, cannot hook up my laptop to a TV screen and again no one asked you for your opinion on our particular screen issues.