Cracked screen MacBook Pro with Touch Bar

Well the proof that glass does indeed break spontaneously seems to be given in the numerous reports of it doing just that. That it breaks through normal wear and tear in this new design suggests that there IS a design flaw. Shipping a product across the world means nothing, and has no logic to it. It's closed, in padded box. That's not how a laptop is USED. Customers are 'irate' because statements like "glass does not break spontaneously" is illogical relative to the day to day experience of using a laptop that needs to be opened and closed several times per day. If the clearance between the keyboard and screen is too tight then that action alone could be the cause of the cracking. It is a design flaw if previous laptops of the same model did not fail under the same conditions. It is up to Apple to recognize their mistake and make it good with customers.

Agree totally! My new 2020 macbook pro m1 13 inch cracked after only 3 months use... never moved from the desk...opened one morning crack on right side... it never happened to any of my laptops in over 28 years 6 of them were macs! For now my local dealer sealed the crack with black glue and we now use it as a desktop, luckily our 2017 macbook air 13 inch no cracks is what we bring with us when I go to the university or travel. But soon enough we will have to purchase another laptop not sure what to do, if mac has this problem then I guess we have to move to a window based computer. So disappointed.

We can only hope that enough people will come forward with this issue so that Apple takes notice and decides to step up and sort the situation out.

My "crack" is less than 4 mm long, but was sufficient to kill the whole screen. It took the repair shop forever to figure out the problem because it is invisible. You only see it if you put pressure on the screen. I guess it hasn't spread because of the matte film I use to keep reflection down.

Happened to me twice! The usb c hub I have to use because there are no ports has a firmer cable that the charging cable so when I unplug it it sticks back out rather than laying limp to the side. Didn’t even close the laptop all the way - just barely felt the pressure and lifted to find the tiny crack in the bottom corner which wrecked the display. Too sensitive - horrible design. Never had this problem in 15 years of using MacBooks.

There is a pattern of this happening! I agree, I dont think they are "spontaneously" cracking, however something is going wrong, there have been many with this issue, including me! 3month old laptop and I had to shell out 615 to repair! Not good. I also have no known reason as to why! I have a 2009 MacBook Pro 15 inch that has been a brick, I dont abuse my machines as I assume no one else does, they are too pricey for that.

Hmmm, thats actually unbelievable that you paid that much money for a cracked lower bottom screen. However the same issue happened to me took it to apple Genius Bar and they informed me it was user damage and they wouldn't cover it. So I purchased a lower lcd screen bezel (paid $13.99) and repaired it. Easy fix on YouTube.

I've had many mac book pros over the years since 2008 both at home and through work, the 16inch retina screens is VERY FRAGILE compared to their previous models.

Ever since the 2015 model macbook pro 15inch, its been downhill fast. I had two monitors changed twice due to stain gate issue which now has a screen protector to stop it from happening again. Seriously I pay over £1500 and can't even use the screen in its original condition?

Now with the 16inch 2019 macbook pro, its no better except more fragile. I had a small dent it in after few weeks into the purchase and the people at the genius bar apple denied it was due to their fragile monitors and told me I must have closed something between the keyboard and monitor. Again I'm not stupid to close a laptop with an object on it - why are people wanting to cause accidental damage to their device costing more than £2k?

Even though I dispute it, the genius help staff classed it as accidental even though there was no impact marks on the device.

I did a phone call with the Apple support agent, he told me that if you carry a the macbook pro in a bag and it gets a crack in a screen, or carry the laptop horizontal in one hand and that causes a crack - thats your fault. I'm sorry but why design a portable laptop device that can't withstand doing any of these things ? seriously you want customer to pay £2k for portable device that cant even be carried to work or to uni without the screen being damage?

Fortunately I have insurance to cover this bill but when calling up my insurance provider, they did appear suspicious that a laptop screen can have a slight crack from opening and closing a mac book from daily use.

I warn people to do get insurance on this straight away, this is so isolated incident and if you do move your macbook and close it on a daily basis, they will charge you on as accidental damage as apparently its not due to their poor choice of fragile materials and thinnest of monitor.

I even had a cracked screen on a 2010 macbook pro after a hinge got loose on the macbook pro which caused a tiny corner cracked, I took it back to the apple store and they told me I must had dropped it and refused to replace the screen. Years later I read reports of hinges coming loose on the old mac book pros.

I have a MacBook Pro 2020. When I last opened it up, the Retina display had a crack. I did not cause this! I want to let other people on here with the same issue know how this issue was resolved, hopefully it will help someone. I will assume that you have not damaged your MacBook yourself. I text Apple informing them of the issues, telling them that I am very careful with the Mac. I look after my devices. I had the option to go to the store or send in for it to be inspected. I have had experience of going to Apple store, good and bad, but wanted to keep everything in writing so opted for return by post. The Mac was received by them and looked at. I then received an email asking if I wanted to pay £570 + VAT for them to repair the machine or to have the laptop returned. At the bottom there was a link to speak with Apple. Obviously I am not going to click on either of their options as this is a problem with the laptop and I am not prepared to pay for something that I did not do - would rather see them in court! When connected to them I informed that this should be dealt with under warranty. They told me that they have looked and seen that the Mac has not been misused and Cosmetically fine, no customer damage. They said that I would have to speak to a senior colleague and the person basically said that if he was me he wouldn’t be paying it! I received a phone call while I was replying to the text. The lady I spoke to was very nice and asked me if I had left anything between the keyboard and screen. Informed her that I haven’t and that I look after my devices. They said that they would open an investigation and get back to me. Over a couple of days they kept emailing saying they were trying to ring me. For some reason these calls where not coming to me. I emailed the senior worker back (when I spoke first she emailed her working times to me) informing her that it was not convenient to talk on the phone due to work commitments and for an update on their investigation? I did not get any reply for a day and then when they did reply it was good news! They have covered the cost of the repair and the MacBook is on its way back to me! I will be sending the Mac back to the retailer for full refund as this item is not fit for purposes and is not as Described! My advice is keep everything in writing when dealing with Apple. You do have 6 years to ask the retailer to sort it for you under consumer rights act 2015! Don’t be fobbed off. Let them deal with Apple. I do believe there is a fundamental issue with these devices and Apple know about it but are holding out hoping it will go away. Good luck and stick up for what is right!

Thanks for that!!! I have been looking for that since last year when the store refused to cover it and the manager got belligerent with me. I have also had posts deleted here. Here is a news article about the lawsuit for others that are wondering about this. I will take a screen cap before posting just because I m sure the lawyers would love to hear the Apple Mods are deleting our posts about a legal process. Who knows if any good will come of this but my understanding from the store employees is Mac usually needs to get sued before they fix these issues.

Not a problem DEFriend58. I am under the impression that Apple are not letting this be an open platform for people to speak about their problems with these devices. Just to update you. I have emailed the retailer informing them of the issue with the device not being fit for purpose and that not as described. They telephoned me! Wouldn’t email back, they said that they could not take the device back for full refund but if the same thing happened again they would think about paying for the repair! Now I did not mention how much the repair would cost this company as they would be shocked! I said please put that in writing for me. They did somewhat. They said that they would not accept the laptop back as I had ownership for too long! Now I am going to inform them that this is being returned under Customer Rights Act 2015. And I will then post it to them. I will not accept it if they try to send it back to me! It is upto them to pay me back or it will be criminal then!

SAME issue SAME spot !! 😟

I am very careful with my Mac and did not have anything in between that would cause it to crack. I think this is a defect !. 😟

Happened to me too... This was caused by a paper with a staple on it.

Used to do this all the time with my past macbooks, however, this cracked my new one.

This is Identical to mine. Be extra careful! Mine start with that tiny crack from a staple (I think). Now, the entire left side of my display doesn't work.

Gutted! This level of fragility cannot be accepted. Time to shift from the Apple ecosystem.

Forgot to attach the picture I think