Cracked screen MacBook Pro with Touch Bar

I went to the apple store again because my earpods died and they failed to contact me that the replacements were in. My iphone screen turns black randomly and my apple watch is stuck to 4 gigs for songs, while there I talked to the manager about fixing the screen and I mentioned this forum. He could not find the "crack" in my screen even after two of them pressed on screen for minutes, he was aggressive and short with me, and when I laughed and used colorful metaphors in a completely nonaggressive manner describing my luck (three devices acting up) he immediately threatened to kick me from the store (I just ignored that because of how crazy it was). So then he basically he said they make us pay for the extended warranty for these laptops to make us take responsibility, he said no managers will replace them, and he said apple does not care about this forum. Needless to say I am 100% no longer an apple person. My current job wants me to use the camera, but I can't because if I open the screen it blocks my working monitor and it messes up the mirror desktop option randomly.

I may have to, but all four ports are in use all the time so I would have to lose access to other devices. It also does not help that the camera will have to be very oddly placed at best as it is a large screen in a very restricted work space. Trust me I have done research and there are not good options other than them just repairing their faulty equipment .

Me as well- after 3 months cracked bezel on right side. I am careful, and mostly it has been on my desk hardly moving it and I have never taken it anywhere other than from desk to desk. I called apple, they were kind but I was told to send it to an apple service provider and they would assess the damage and let me know if it is covered by the normal warranty that I have. No service rep close by. I could send it to Apple service but it would mean I would be without a computer for probably a few months and from what I have read here I would have to pay. TAfter paying 1,300 euros I am not ready to pay more. This was my 7th mac since 1994 and never has this happened. The seller suggested some black glue for now, which we did, so far it is ok but horrible to look at. Disgusted really.

My original post was deleted, however, I got the same cracks last year when I used the soft cloth to clean the screen as usual and after a day it was a blackout, I brought it to the authorized services, and cost me $750 for my Macbook pro-2018 4 thunderbolts.

It has been sad, interrupted, and very bad.

I had this same issue happen to me too. I had just purchased a brand new macbook air 2 months prior and went to open my laptop and found the screen cracked, right underneath the finder icon. Not sure why this is happening, but since so many users are experiencing this issue, I hope apple finds a way to address it. My 2014 macbook pro lasted 7 years. I even dropped it once leading to a dent in the frame, but the screen remained untouched. The old macs were truly a great investment. These new ones seem to not be built as well. Apple says these cracks are being caused by debris. These are $1000 laptops -- a piece of microscopic debris should not be able to crack the screen...

This seems to be happening to many of us. After 2 months of use a cracked bezel on right side. I am still using it but as a desktop not a laptop I am afraid to move it around because movement may cause more cracks or worse.

I also still have a macbook air 2015 except I can only use it on electricity since the battery no longer charges (reason I thought to buy a new macbook pro M1 13inch in May 2021, probably should of just bought a new battery it would have been cheaper) otherwise no dents, scratches or cracks on and it is 6 years old! I am hoping that apple makes good for all of us who have experienced this but I tend to doubt it.

My 2020 MBP screen went black. Repair found a tiny tiny crack. My computer never leaves the office and never gets shut with anything between the screen and keyboard. I even have a screen protector. I wouldn’t be so mad if at least the screen still worked but it’s shot completely. My $5000 computer is now going to cost me another $800 to repair. Oufff people warned me that Mac quality was going down. I’ve been a Mac user since 1990’s and have never had a single issue. Lucky i still have my 2015 as backup to keep me in work until it’s fixed. Soooooo not happy Apple!!!

The MacBook Pro is a lightweight, portable computer that can run on batteries. Being portable, it can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. I would never even think about NOT purchasing the extended warranty coverage for such a portable device.

What is NOT covered is screen glass breakage, liquid spills, or catastrophic failure (hard drops or "run over by a truck"). These items are covered for up to three years (now extendable) by AppleCare PLUS (two incidents of each type with a co-pay that essentially covers the labor). if you want the extended coverage, you must sign up within 60 days and an inspection or remote diagnostic may be required.

————

If you made the decision to NOT pay for the extended warranty, you made a decision to bear the cost of repairs during the extended warranty period yourself.

When facing a problem later, the correct cost calculation is:

Example Total retail cost of repair: US$800

less Example amount you saved US$380

by NOT purchasing a service agreement

Effective incremental cost: US$420

PLUS the amount you saved by not buying the Service contract, which now must be spent as well.

I’m sorry, but all of my past Mac Book Pros have survived much rougher handling with NO PROBLEMS. I did not see Apple state in any way: This is now so delicate that “it’s not actually meant to be portable at all anymore” after the new design upgrades. I bought from Apple again based on past experience of a durable solid product, and to have it suddenly switcherooed to a delicate flower that can’t withstand extremely light use (I open, I close it goes from desk to drawer: that is how rough it has been handled) is NOT to be expected on my part and to have to buy an expensive warranty plan (which I’ve never had to use in the past) is insulting to repeat customers. I still have two functioning mBPs from 2011 and 2015 and i’m sure my 2005 is still bopping along just fine somewhere. Apple has lost my faith and as many others have stated, chasing design over functionality has ruined the brand. So disappointed.

Apple has just made a couple of (in my opinion) interesting changes.

Screen designs on recent MacBook Pro models have changed. ¿Maybe they are more robust that the ones being griped about here?

AppleCare PLUS is now extendable. That means that for the new Macs issued recently, AppleCare PLUS will be paying the cost (except for US$99 which covers the labor) for replacing the screens in the Macs they are selling NOW, as long as they remain serviceable (i.e., do not develop other issues that keep them from being repaired).

Owners of Macs with broken displays are coming from one end of the spectrum. Of course they would like Apple to pay instead of themselves!

I have a much more cynical attitude about computing devices. It is not a matter of IF, but only WHEN your Electro-mechanical devices (especially screens made of glass) will break down. You need to be prepared for that to happen.

The worst part is that Apple tends to shun loyal customers and make excuses for their products failing. People who can afford to buy these high end computers are being told it’s our fault the screen broke, when we are already extremely cautious using such pricy equipment. They made something so fragile that basic use would cause the machine to be rendered useless, then blame users who have decades of experience with their products! It’s insulting and disrespectful, and customer loyalty will eventually shift to something better. I’ve been defending Apple for years but now I clearly see what people have been warning me about.

And just to be clear the “broken screen” on my computer is a crack so small that it’s almost imperceptible. It was not closed on anything, it was not dropped, I’ve got the thinnest of keyboard protectors on my keyboard and it lives in my office on my desk. Hence my fierce frustration, especially after reading of similar things happening to others.

The pushback from irate customers against the folks who have to enforce Apple's glass policy is unbearable!

If customers had the inclination to listen carefully, the articulated policy is that after being inspected in the factory, being shipped halfway around the world to you, and delivered intact, glass does not break spontaneously, so glass damage is considered accidental damage, and is not covered under warranty.

Customers scream, "Well I did not break the glass". Employees (who are helpless to change the policy) may respond, and it could be accusatory.

If these discussions were reasonable and businesslike and conducted at normal conversational levels, there would be nothing resembling "accusations" in EITHER direction.

If the parts were not so very expensive, it would not be as much of an issue, either.

It’s truly remarkable that my third MacBook has the ability to crack so easily! The first two had MANY miles on them with NEVER an issue! However, this, according to you is the consumer’s fault! Interesting indeed.

I NEVER said it is the consumer's fault.

I said that Apple policy is that "glass does not break spontaneously". It is not a "defect in materials or workmanship" and therefore is not covered under the standard warranty.

That does NOT put the blame on you.

But nor does it accomplish what you would prefer -- that Apple pay for the repair.