Cracked screen MacBook Pro with Touch Bar

Jun 11, 2018 7:09 AM Re: Cracked screen MacBook Pro with Touch Barin response to drtimothy

MacBook Pro (15-inch, 2017) purchased in July.

No one pointed out before I bought it:

the super new 4 ports...are not magnetic and don't release easily...

So of course, when I accidentally stepped on the cord, it pulled the laptop right off the desk instead of releasing the way my other Mac laptops always did.

Though I like the 4 ports, I would have preferred the easy release feature.

The helpful guy at the Boca Raton Apple store knew all about this...

after I brought it in to yes, complain about the fragility, not only of the screen but in general.

If you look at the new models from the side angle it is very slender...so perhaps logical that it is more fragile?

This was not mentioned or pointed out.

The screen is now broken= $600 to fix. (apple wanted $1000+)

The speaker stopped working back in November, probably the result of the fall.

There have been keyboard issues since the beginning, have reported them regularly but I haven't had time to troubleshoot. Keyboard doesn't work well if it is cold in the house. (not talking freezing!)

This is my 3rd mac laptop, my 2nd mac book pro.

Have never had damage on the others, and have had 2 Mac desktops, ditto.

My first mac book pro was great...have had it since 2009, it is

and lasted much longer better than this.

Did not want a new laptop but was talked into it because just the MacBook Pro (15-inch, 2017) had the

super new system...the desktops did not yet have it last summer.

Seriously, seriously disappointed now.

The display on my 2017 13" MBP with touch bar developed a spontaneous crack today. The crack originated over the right side hinge. No idea how can that happen, the laptop was taken care of, no drops or bumps. Always transported in a case. Interestingly the outer glass panel is flawless, there is a weak egg shell glass inside, which just cracks spontaneously. Probably Apple engineering is now designing fragile products for its macbook pro line for planned obsolescence. I took it to the repair center and the total repair bill was $711 (wow!).

My daughter has a 2017 15" MacBook Pro with Touch Bar (MacBook Pro, C02V262VHTD6), that was purchased new in August 2017. In June 2018 the bezel and screen cracked for no apparent reason, and the screen went dead, except for some faint lines on the right side. Apple says something must have been between the main body and the cover when the cover was closed to cause the cracks. Apple wants over $1,000 to repair it.

My daughter used the laptop for about 2.5 hours straight in school, ending at about 6:00 p.m., on June 12, 2018. She did have a hard protective case around the laptop at the time. She put it in her laptop case and brought it home. She did not open it until about 8:00 p.m. that night, and I personally saw her remove it from the case and open it and try to use it. The screen was virtually all black with cracks in the bezel and screen. She did not close the laptop at school with any foreign object in the laptop to cause the cracked bezel and screen. I personally saw that there was no foreign object in the laptop when she opened it at home. If there was any such foreign object when she closed it, I would have seen it later at home. This is a serious issue that Apple should take care of, especially when the laptop is still under warranty.

I took the laptop to a Genius Bar and they sent it to a repair facility, but because of the $1,000+ quote, I am having it sent back without the repair. I will try again to find somebody at Apple who will honor their warranty.

I took the laptop to the Genius Bar. They sent it to their repair facility. They said it was user-caused and wanted over $1,000 to fix it. I declined. They sent it back to the Apple store. I picked it up. It now sits on a desk unusable. I will start making phone calls to Apple. I am not hopeful. I know this was not user-caused.

When it was shipped, it was closed. The screen is cracking when closing it. You can see just about all the cracks are where the sharper edges come in contact with the screen. I never ad this issue with my older MacBook Pro. I imagine when it was shipped it was also covered in plastic wrap and styrofoam. No one I know puts there laptop in bubble wrap and styrofoam when they are done using it.

Regardless, this should not be accidental when the screen is $600 worth. I paid $2800 for this one, double the old one, It should be worth the money. They have promoted MacBooks in movies that you can cary it with you everywhere reflecting that is a solid machine. No doubt it is very fragile. What it it slipped from my hand as it happens to most people, then what!

I barely used mine for a week, I was only moving files from my old Mac to the new one with the touch bar, while keeping it at home and it cracked. At first I doubted myself that I could have caused the issue but honestly I've had it on the couch right next to me half way open and once I got back to work on it, I found the screen cracked. I'm certain their is a default in the screen or the keyboard that caused this issue. There is no way that such an expensive MacBook Pro will have such a fragile screen. This is not my first MacBook.

Apple considered it accidental and refused to cover. Now it's been 2 month and I have not fixed it or used it. A $2800 MacBook Pro left in the box with a cracked screen.

That's really disappointing. I'm using my old Mac and have the new one back in its box with a cracked screen. I still don't understand why a major company like APPLE is ignoring this issue and not fixing a common default.

Toyota did recall their corolla cars and every one talks about how customer oriented and honest they are. They seem don't care.

It is so much disappointing to see here more than 1000 messages with similar problems under this question and no problem decision from Apple.

I consider myself a loyal Apple devises customer, and I've never faced any problems with devices that I and my family use at home or at work.

But the current situation frustrates me a lot. Two days ago I was cleaning my Macbook Pro and suddenly my bottom screen panel broke. Although, I didn't press and wasn't harsh while wiping. So, I took my computer and went to Apple service here in St. Petersburg, Russia, being confident that the service would change the panel in two days because my Macbook is still under guarantee. Unfortunately, the man on the service desk after a short glance answered that this damage is considered to be my fault and the repair of the whole (!!!) screen costs 500USD.

I was disappointed and a bit shocked by three things:

1) Why the damage on the bottom panel demands the WHOLE screen change for 500 USD?

2) Why the screen panel on Macbook Pro (that is thought to be unbreakable) is thinner and more fragile than the protecting glass on my Iphone?

3) Why don't you tell your customers in your manuals not to clean this fragile place, not to touch it and not to breathe on it if the guarantee doesn't support these accidents later? You change without any complaints such thing as EarPods also because of their fragility...

And the main thing frustrating me is... Why should I pay 500 USD for a whole (!!!) screen replacement if I wasn't careless or harsh with my Apple devices, I was just caring and cleaning it...

After talking to the Apple service manager I also contacted Apple Support in a chat but I got same answers again.

I hope Apple Support can answer any of my questions :( or let me know who I can contact to get a good explanation...

Otherwise, I could later spend 500 USD and buy Apple Watch or Apple Ipad as a Christmas gift and now have to think of my screen (?) replacement.

Hi Drtimothy

Bought this Mac Pro 15 2018 in July 2018 in Lisbon Portugal.

Yesterday I noticed some lines on the right side of the screen. Looking closer with lens I discover a small crack in the right end of the display. The out side glass is not cracked only the inside display. It. was about 3 mm but now is coming bigger.

This Mac has been treated like a baby and there are any even marks on is body that could result from small impacts. I'm completely sure that nothing was clamped between the display and the key board because I already shout about this will ruin the display. Last thing I did was moving it over the table using the very low edges of the screen to lifted ups bit over a book. I didn't felt any crack but some minutes later I can see a defect screen. With time defect become bigger and now I have vertical and horizontal line starting from the crack.

Today I went to Apple service repair and there ask 800 Euros for the repair. They claim this is no warranty because the screw is cracked.

Of course I'm revolted agains this warranty policy and it is evident that this screen is not protected enough. I looks like done to sale parts and as always with a very good margin.

I'm completely surprysed about this warranty policy and also surprised by the price of the repair. Today I went to the Apple service repair and they ask for 800 Euros to replace the screen. No warranty was consider even looking and the pristine state of the Mac.

First the screen should be protected with an outside glass with some impact certification like the mobile phones. Second , this a warranty case. No injuries no the out side should define a warranty case!!

This is good to sell parts , but will not be good to sell me another product in the future.

If you have a new Mac Pro be very careful with the display and make an insurance anyway as I didn't did mine thinking I was too careful.

I had my display crack internally when a piece of elastic material was caught between the display and the keyboard. The display seemed very fragile. When touched lightly with a finger it would leave a swirl mark as I dragged my finger across it. the damage was an internal crack at the bottom of the display and horizontal and vertical lines. I sent it in for repair. To my surprise the screen replacement did not exhibit the same swirl marks when I made contact with my finger, it seemed like Apple had reengineered it to be more durable. But I did have to pay for the repair. I am hoping a class action law suit comes about to reimburse those who like me experience damage with nearly zero contact with the screen

Yes I received my 2018 MacBook Pro brand new and barely used it. Within 30 days I noticed something which I thought was a smudge in the lower corner. I ignored it for several days intil tried to wipe the screen and tiny specks of glass came off - they stick my fingers- and I had to use a scotch tape to take them off.. Apparently the screen cracked near the hinges.

Haha, unless you don't know my client, nor the details of the situation, your comment is even more useless as you claim his story to be.

I am always sceptic about what clients come in with regarding damage, but in this case I have no reason to question what happend. And ofcourse, he didn't throw a cloth up in the air, gently falling over his Macbook and damaging the screen. Maybe you have never cleaned your screen before (tip; try it, makes a world of difference!) but you have to apply a little force for the fabric to rub against the screen, otherwise nothing happens! ;) And no, even with some force, this should not happen to a €3000+ computer that is otherwise very sturdy. Also, I'm sceptic about you finding any 2017 Macbook Pro's on display anywhere still. And don't mind me saying, but going round to purposly try and break screens of retailers inventory is just disgraceful.

Because other things go wrong with ALL laptops. Screen hinges break, creak or get loose. SSD's can fail. Logic boards can fail. Batteries can swell. Screens can have problems. Screens can CRACK. But if you don't see the logic in that then be prepared to pay for repairs because Apple is not going to cover your out of warranty cracked screen.

Something was definitely lodged between your screen and keyboard for it crack. You just didn't notice it. Yes, it's covered under AppleCare Plus. You will have to pay a deductible for accidental damage however.