iPad Pro 10.5 screen randomly freezes - anyone else have this?

Thanks for the reminder and the link! I've made my complaints known there, as I hope many others have also.

i do believe from reading through on this problem that most people are thinking that this is the place to voice our frustrations to Apple.

It is hard to believe that so many are having issues with the iPad Pro models, at the prices that is being asked.

i will speak now with my wallet, when I no longer see so many problems being discussed I may then buy one.

Good luck to all in getting these things worked out and back to enjoying your iPad.

Hi, I have a few months old iPad Pro 10.5 (without cellular) and it has just started to freeze, become unresponsive and sometimes run in super-slow motion i.e. it acts 30 seconds after a button press and sometime the resulting screen is blank and sometime completely blurred. At this time it is useless and cant be used. It has me worried as this was such an expensive purchase. I cant access the settings screen and cant even reset. I am just hoping (although hope is not such an appropriate thing for an expensive high-tech device) that when the battery runs out and it restarts that it may get back to some kind of normality (?)

I have this exact problem as well. Screen stops responding and starts back after a few seconds. It’s doing this right now. Very frustrating. Hopefully Apple offers us a resolution path soon. 256 gig w/cellular

I wonder how we get attention from apple on this? I did few video recording (use iphone) on how my new iPad Pro freeze and not respond to my finger. Shall we have a place to upload all the videos together?

kenorland, just checking ... when you say 'switched off' do you mean exactly that? ... or do you mean that you are setting the 'reduce motion' slide switch to 'green' so that (for instance) the home screen icon parallax feature is turned off?

I have a strong feeling that these freezing issues are related to the current iOS that Apple has released. Maybe iOS 12 won’t have all these problems. Finding a consistent fix/workaround right now would be nice though. I guess we just need to experiment and play around in Settings to find the “OptimaI Non-Freezing Setup”.

I agree. This has to be an IOS issue. After all of this ruck, I believe Apple will include the fix in the next IOS update. And, maybe Apple will finally include an Apple ‘Apple‘ emoji in the next update.

Sent mine to Apple service centre for checking and was informed they could not simulate the issue and no hardware problem, returned back the iPad Pro to me !

The problem happens randomly and intermittently, and I am left with an iPad Pro which Apple refuses to acknowledge the issue. This is not how customer should be treated, totally unacceptable!

IMHO, the quality of Apple products have declined in recent years. I too have the problem with the iPad Pro, 10.5, 256G. I’ve taken my unit into two (2) Apple stores. I might as well talk to a tree given the response I get from them. Same issues with software updates for iMAC. Very buggy. Today, I saw a story about the signifiant delays in announcing new products and actual release of said products. Very disappointing.

Hi Jeff,

Good Day, How Are You ?

yesterday, I brought brand new iPad Pro 10.5 from authorized reseller and very few apps in installed for my work.

When am working its freezing and not responding for my work. Can you help me on this for exclusive for my professionally work I got this.

Thanks,

Srini

I did make a post. The iPad was mailed in to Apple for testing. They found nothing wrong but the problem is still happening.

I just added my voice to this thread as it seemed to be the biggest one on these issues and Apple need to know how many people this is happening to

Did they gave you a brand new shield device? In my case...they gave me a "new" bulk one, folded in the nylon folder-sticker (same as the one that was in the original iPad box). Unfortunately when I got back home and unfold it...I discovered a scratch mark at the back side of the iPad.

I tried the “Reduce Motion” solution, but can confirm it has made not difference...

The issue has only started for me in the last few months. Prior to this, it has worked flawlessly. I always update iOS immediately upon release, so it can’t be related to iOS prior to one of the most recent updates, however others have had the issue prior to this, so it surely can’t be iOS related at all?

Anyone got a solution for this from Apple support? I'm three months in contact with them, and every week they ask me to do something and don't solve my problem.

Yesterday the Apple support called me asking a new videos showing a little bit more of the problem... I already sent 5 videos.

Anyone got this problem fixed after contacting the support?

It's unbelievable. It's clearly a hardware problem and the engineering is telling me that it's a software failure, they asked me to record more videos to help them to identify the problem, ask to send logs, restore, etc... Months on this soap opera. -_-