iPad Pro 10.5 screen randomly freezes - anyone else have this?

Brand new (obviously) iPad Pro 10.5. It happens, very intermittently but it happens. It's like the touch screen is dead. Double-clicking the home button brings up the task list. You can then move to a different app. But then the screen is still dead. Turning the screen off and on will reset things, so that the screen becomes live again. Frustrating and not something I've ever seen before. This is my fourth iPad. Maybe it's defective? Just wondering is it just me or do other people see this too.

iPad Air 2 WiFi, Cellular, iOS 10.2

Posted on Jul 5, 2017 5:18 PM

Reply
Question marked as Top-ranking reply

Posted on May 8, 2018 6:08 AM

Mine got a lot better with 11.3 but then restarted with the issue a few days later. Took it to Apple store and they replaced it. Tech said it’s most likely a logic board issue. While reduce motion, and disabling promotion helps this gimps your iPad un necessarily. Just get it replaced. Seems like a known issue they’re just not making public.

286 replies

Oct 3, 2018 10:55 AM in response to malum363

I have ipad 9.7 inch, two years old. This was a very rare problem for me over the last year until the past month, in which it has become more frequent. At this point, it is happening every couple of minutes and taking longer and longer to recover. I updated to the newest 12.0 iOS and it continues to be a problem. So very frustrated because when it does recover, it pops up with apps that I did not open and has keystrokes that I did not make, as if the ipad is possessed!

Jul 9, 2017 9:49 AM in response to malum363

I have this issue as well -- more than a couple times. Screen becomes unresponsive. Only a sleep/wake recycle will fix. Using iPad Pro 10.5 WiFi (256 GB) with iOS 10.3.2


It doesn't appear to be "frozen" however. I can still double click the home button and go into multitasking mode -- but the screen will not respond to any touch or swipe gestures.


Seeing how I don't recall this ever happening with my prior iPad Pro 9.5, and on the same iOS version -- I hope it's not a hardware design issue.


BTW, I lost two HearthStone matches because of this.


Manny

Jul 6, 2017 8:08 AM in response to malum363

Hi malum363!

I understand that the display on your iPad Pro intermittently becomes unresponsive, and I'm happy to help. Please start by updating your iPad software if it is not already up to date. Also refer to the second link below to see if there are any steps listed that you haven't tried.

Update the iOS software on your iPhone, iPad, or iPod touch

If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch

Thanks for using Apple Support Communities.


Cheers!

Aug 13, 2017 5:18 AM in response to suthar06

AppleCare also ran a diagnostics test on my iPad Pro too via internet, it passed too. He also told me that, I am sure, you will use your iPad for a long time with no problems. What a joke ? I am also very disappointed with this iPad Pro, after paying so much money. I expect it to function perfectly.

I wonder if it is related to bad RAM issue. I pray that it is only a iOS issue, so that it can be fixed by iOS update. I like this iPad when it functions well, as I am typing this message right now. Otherwise, it is so much hassle to go to Apple Shop in another city for replacement. It is also question mark, if they replace it ? If they don't acknowledge the issue. It is also impossible to reproduce the issue, because it happens randomly, when it is least expected. Only thing, I can do right now, is filling an Apple Feedback form for iPad, and letting Apple know about this issue on my iPad Pro.


Here is the link for Apple Feedback page for Apple:

Feedback - iPad - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro 10.5 screen randomly freezes - anyone else have this?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.