iPad Pro 10.5 screen randomly freezes - anyone else have this?

Hey Erop49,

You can try return the ipad to Apple Store & request to replace a new one for you. i’m going to do so because it’s always happened when i‘m rushing work. (my recent video record problem: iPad Pro 12.9 2017 Version NON RESPONSIVE AGAIN when RUSHED PRESENTATION (May 2018) - YouTube )

You can email me your video record on your ipad problem if you want & i will upload to my channel (ipadproblem2017@gmail.com)

Yes, it could be a possibility.

I have another clue, there’s a light leak 3cm above the home button. I found on ifixit that it is exactly the place where the touch controller is on the logic board.

Same issue occurs more and more, even while typing, it sometimes doesnt recognize my touch (once every 5-6 characters usually). Accrding to my experience, it is only part of the screen most of the time, but always different part.

My problems also got a lot worse after iOS 11.

iPad pro 256 WiFi

I had this issue sinc day one, i’ve tried everything even installing beta versions of ios but still nothing could work.

I b(freezed) believe it’s related to magnit on keyboard cos my friends who didn’t buy the keyboard did(again) didn’t get this issue

Did you ever get this resolved malum363?

I have this issue on iPad Pro 12.9 G2 256GB with all recent versions of IOS. After many months of trial and test I’m unable to resolve thru ... full clean configurations, soft resets, app or system setup changes, nor through only using Apple apps. Apple support finds no issues during remote diagnostics.

Issue seems to build in intensity over several days eventually even making entering text with keyboard an exercise in frustration ... my best guess is this is a hardware fault which the iPad recovers from but does not report on. Rotating the screen 90 degrees often clears the immediate freeze.

It may be related to different components in the various iPad Pro hardware builds as not everyone get's an iPad Pro that exhibits this fault. Have sent feedback to Apple but now about to approach the nightmare of reporting an intermittent fault through technical support.

Interesting suggestions. I found that unplugging the ipad as suggested during use, reduces the freezing frequency dramatically. That being said, it still happens, but like 80% less. Still hopeful for a proper fix.....

Have the same problems with touch and responsiveness on my iPad Pro 10.5, 256 Gb with the 11.2.1 iOS update, have had the issue since I started it up though...bought at Best Buy on 12-10 so I think I’ll return it on Monday since it seems to be a non-Nguyen...my iPad Air 2does not have such an issue, it’s just so slow with the latest iOS‘s...their making the tablet experience a bummer

I’m experiencing the same thing with my 2017 12.9” IPad Pro. It was really annoying at first but now I use the freezing time to ‘rest my eyes’ when I’m drawing. I’ve just turned off the parallax effects, I hope it helps

Same issue with my iPad Pro 10.5 as well.. though it is not 512 GB model rather a 256 one.

iPad's screen freezes for few seconds and starts working well again automatically. This tends to be an extremely bad user experience since we've paid **** lot of money on this product and would expect no lag touch screen device.

I've contacted Apple Customer Care, did all they asked me to do but nothing helped. Then also visited the Apple service centre where they did a quick diagnosis; according to which all my hardware is in sound condition. They said it should be a bug in the software and would be fixed in the upcoming update.

Today I updated my iPad to iOS 11.4 but it didn't help also.

Looking for a fix asap to this as it is getting annoying day by day since this problem is rendering my device useless..

When you reset and setup as new iPad without sign in Apple ID will do the trick (no more freeze) . But this is not the total solution, just to have fun of happy surfing.

My iPad 10.5 freezes even with OEM cables and chargers. It’s been 8 months now. I am going to return it For warranty.

Yes, I restored using latest version of iTunes.

I have the same pro with my 64gb. I have been in contact with Apple several times and at last the iPad was sent to control. Apple returned a brand new but it had the same problem and was sent back to Apple?? the new model also have a problem with Apple TV, after a few minutes it loose the connection to the Apple TV

Mine did it the first few weeks after I bought it, but has quit now. I looked at settings and Reduce Motion is off. I don’t remember now if I changed that myself in an attempt to fix the issue, or if it was defaulted that way. I haven’t done anything else to try to correct the issue, but there have been several updates since the first time this question was posted, so maybe it’s been fixed by Apple.