iPad Pro 10.5 screen randomly freezes - anyone else have this?

Hi Srini, you can try reduce motion (setting>general>accessibility>Reduce motion>Set on)

Update to latest iOS to iOS 11.3.1 (setting>General>Software update)

It is such an elusive problem. I have this problem while using charger that came in the box with my iPad Pro.

Same issue.

512gb wifi + cellular.

Happens intermittently regardless of if it is plugged in to the charger or not.

Touch screen becomes unresponsive for between 1 and 10 seconds, then works again.

Disable screen time...Report back if it still happens.

Maybe full restore removes touch screen freezes for some time but ultimately issue returns in couple of days.

I have a iPad pro 10.5' and in 3 weeks my screen has gone black and unresponsive for about 3 times, the last one I had to do a reset (power/home buttons), I'm in iOS 10.3.3. Is this a hardware issue or a software bug?

the product is too expensive for this kind of issues.

Me Too! My brand new ipad pro 10.5, 256 is buggy! Starting to get real p/$&d. It freezes up in safari and the occsional app. I'll have to close it out and reopen, or, even turn off device. I just tried to delete website data and it wouldn't load. Had to delete history and all. I'm about to take it in. Maybe it's only meant to work right with ios 11.?

I also have random touch screen freezes from time to time on my Ipad 10,5 256Gb. It’s very annoying. The software does not freeze. Just the touch. It also freezes if I use the Apple pen. I have IOS 11.0

i think this one is the worst apple product i have brought yet. The screen suddenly stops taking touch inputs for me as well. i cant even begin to explain how bad my wifi connectivity has been. i feel so much better using the ipad air2 for now. ios 11 has made the bad battery even worse. i think its just mine casue i havent heard too many people complaining. 30 minutes of music drains over 12% battery with no background apps runnning. i wanna throw this in the bin.

Yes, my new 10.5” 256gb keeps doing this. I have to wait around 10 seconds or so, to get to respond again. Very annoying. None up the updates seem to have fixed this. I have also noticed when typing on screen keyboard, it does not sense all the letters I type, and have to go back and edit. Seems to me that it could be a RAM issue.

same problem here ipad pro 10.5 inch 256gb wifi + cellular on ios 11.0.3. bought june 2017. touch screen becomes non-responsive and a hard reset becomes necessary. problem is intermittent.

coincidentally, this has happened twice as well with my iphone 7.

I have this problem from iOS 10 to iOS 11. iPad Pro 12.9, 256 gb, cellular.

The problem happened quite frequent and i suggest buy apple care in case any other weird problem for second / third year because this new iPad Pro is expensive.

Hi I bought a new iPad Pro 10.5 256 gig, 2 weeks ago and have the same problem, the screen freezes.

I updated two time and now with the latest firmware. Still have the problem. It’s very disappointing since the iPad is very expensive and disappointing for my first experience with the iPad.

anyone have an idea how to fix this. After reading the whole thread I think I’m going to go at the apple store and ask for a new device.

also, please note I did Not installed from a backup.

I just tried turning off gestures. And I have iOS version 11.1.2. My ipad 10.5 just froze....AGAIN. It as never STOPPED freezing randomly. I was on a website accessed via Safari.

Apple is getting careless: Insufficient testing before release. Lack of “fixes” when problems are discovered and reported. Non-performing hardware (or is this software...who knows since they have said nothing?)

But by golly, we can sure count on getting more emojis with each new release. I’m a user who needs to USE the product I bought. I need (and thought I was buying) a reliable portable product that will work for my business. I certainly PAID for one. I don't give a hoot about emojis. For those who DO give a hoot, let someone else provide them, just as others provide apps.

Apple, get back to your core competencies (if you still remember what they were). I won't be (and am not currently) tempted by the “next big thing,” whether iPad, iPhone or fancy schmancy “other.” Your competitors are soon gonna eat your lunch, and I say this as someone who has historically been a major fan. You were on top of the world, number one. What the **** happened?

And PS, while I was typing this, random individual keys were ignored so I've had to slow down and make sure every key that was struck was individually recognized. At times, repeatedly and randomly through this message, I’ve had to press-press-press-press various keys to get a letter to show up. NOT GOOD APPLE.

Apple replaced my second generation 12.9" today, although it passed all their in store tests, and of course I couldn’t duplicate the screen freezing in store. Hope this issue doesn’t reoccur on my new device, fingers are crossed.