iPhone alarm is silent randomly

Same here. I tried switching to Android. I gave it a good 8 months, actually. The alarms are great. Other than that, I think I was traumatized. It was a huge headache. I have been with Apple since the iPhone 3G & could not stand the Samsung Galaxy 9, even though it was all nice and fancy with a good alarm and camera. I gave it to my teenage son and took my iPhone 7 back from him. I feel much more comfortable now & can finally type normally and not have games crashing, buggy, and lagging all the time. Big sigh of relief. For anyone that loves the iPhone platform & has not had an Android smartphone in the past, I encourage them to not attempt the switch. It was really that bad for me. I almost threw it across the room on many occasions. (I have also used Macs for 16-17 years, so that made it even more difficult.)

Is there a way we can send this entire post and comments to Apple as a support ticket or formal complaint? I’d like to know what they have to say about it - other than their standard advice that does not work.

designlady711 wrote:

Is there a way we can send this entire post and comments to Apple as a support ticket or formal complaint? I’d like to know what they have to say about it - other than their standard advice that does not work.

You can use the Contact Support link at the to right of every page of these forums.

You can use the Feedback Page and link to this thread:

Product Feedback - Apple

I am so relieved to hear other people are experiencing the same problem. I have missed important meetings at work and I hate not knowing before bed if my alarm will go off or not. Phone is on silent mode, but volume is up all the way, no Bluetooth headphones attached, there is no reason for it to be doing this. And the worst part is, it’s only sometimes. Sometimes it works fine. I never had this problem with other iPhones. Just my iPhone X. This is a problem that needs to be fixed. It’s a really big deal when your alarm doesn’t go off!

It appears that until someone is willing to file a class action lawsuit against Apple for damages from missing flights, lost income, etc., this issue will never be resolved. And how would one prove Apple is at fault? Set up a video camera to record the device every night? Please.

It is beyond disappointing that there are some of us that aren’t able to use such a basic function on our $1000+ devices just because it’s a “rare” issue with “multiple causes.”

[Edited by Host]

Thank you for your thoughtful, detailed contribution to the conversation. While there are obviously many factors causing this issue, it seems you have come closest to narrowing down specific symptoms and scenarios. I hope Apple takes heed of your descriptions!

JulianQwer wrote:

As far as I know, this bug only affects the X, XR, XS and XS Max models.

Most people in this thread, including the OP, did not mention what phone they had. As the original post dates from before the release of the iPhone X, it's safe to say the OP didn't have one. Of the posts that did mention a model, 15 mentioned the iPhone X, 4 the XS and 1 the XS Max. Twenty-one people, on the other hand mentioned other models, including iPads. Not surprisingly, the number of X family phones increased as the thread got older.

The truth is (as several people noted in this thread) that there have been reports of alarm problems for years. However, as they appear to affect only a very small percentage of phone users, it's challenging to figure out what the causes are. And yes, there is more than one cause.

Ah ok yes. But that when this bug occurs the whole iPhone doesn't make any noise (absotlut still, nothing comes out of the speakers anymore, no sound when playing music or making a call etc.; the whole "soundssystem" is crashed) and has to be restarted only concerns the iPhone X and newer, right? The iPhone 8 has almost the same hardware as the iPhone X.

Hi,

The bug is still not fixed. I’ve had the same issue already 3 times this year so far. It just happened again to me a few minutes ago.

Last time I got late to work because of this. I decided not to trust on iPhone’s default alarm app (clock) anymore, so I downloaded a 3rd party app (Alarmy) expecting that this one wouldn’t fail.

Sadly, for my surprise, today was the first time I had the same issue but on the ‘new’ alarm app I downloaded (already been using this last one for a couple of months)...

Not sure on how to proceed because of this issue anymore...

Yes exactly and I've only heard that the entire sound fails on the iPhone X and newer so far.

As I said before, I have had the bug since I got iPhone X (2017). Apple hasn't managed to fix this bug for about 2 years. I hope iOS 13 solves the problem. A smartphone for EUR 1150 and the alarm does not work reliably. This is really disappointing.

JulianQwer wrote:

Ah ok yes. But that when this bug occurs the whole iPhone doesn't make any noise (absotlut still, nothing comes out of the speakers anymore, no sound when playing music or making a call etc.; the whole "soundssystem" is crashed) and has to be restarted only concerns the iPhone X and newer, right? The iPhone 8 has almost the same hardware as the iPhone X.

People have described multiple problems in this thread. And, as this thread was started before the release of the iPhone X, it's really not about it at all. If you want to discuss what you think is a problem that is unique to the iPhone X, I would suggest you start your own thread. It will make it much more clear what's going on.

I had this same issue this morning.

and its my firstday of job, Good thing my sister was already up and woke me up. This issue is frustrating. I tried to play with my alarm to see what’s going on and yes its doing the same thing. Apple please fix this “minor issue”

anotherzipper wrote:

This appears (to me) to be related to iOS12.4.1. It never happened to me before this.

Then it is unlikely that you have exactly the same problem that was originally posted as 12.4.1 didn't exist at that time. I would also add the OP said nothing about all sounds being silenced. In fact, if all you're experiencing failure of all sounds, I'd say you have a completely different problem. I suggest you start your own thread about all sounds being silenced. You're more likely to get insights that way.

I’ve been having this same issue for at least 5 years on various iPhones and ios. I’ve yet to find a solution or seen an acknowledgment from apple support about this issue, other than copy paste replies that don’t fix the problem.

If by "radius sensor", you mean the proximity sensor, that can't be the problem. The proximity sensor only has an affect once you're already on a call. It doesn't do anything when you're not on a call. You can demonstrate this by putting your hand over the sensor when you're not on a call. Nothing happens to the screen.