Iphone disconnected problem during backup

I have a problem when I am trying to make a backup of my Iphone 7 and iTunes via USB cable - Iphone disconnected problem - "iTunes could not back up the iPhone because the iPhone disconnected". I cannot backup to my computer. In the same time, Wi-fi backuping to iCloud was completed succesfully.


I am using latest iOS 10.3.3 and Windows 10x64 (version 1703, build 15063.483) with all updates and latest iTunes 12.6.2.20 and good ASUS motheboard with good powerful USB 3.0 porrts and original Apple USB-ligtning cables.


I tried to use 3 different cable and 4 different USB ports, with no result.


I tried to reinstall everything, I stopped antivirus, activated "At the Plane" mode, and made all other tricks which I found here, with no result.


I had this error with previous versions of iOS and iTunes as well, but when I had iPhone 5, I did not have this error on the same desktop computer.

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iPhone 7, iOS 10.3.3, Iphone 7

Posted on Jul 23, 2017 7:18 AM

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Posted on Sep 18, 2017 9:34 PM

THIS IS THE REAL DEAL.


This is the issue...at least it was for me. And it makes sense:


* Why do some people get this and others don't despite the same OS?

--> Not everyone has Non-ASCII characters on their Filesystem.

* Why do some devices have this issue and others don't despite being owned by the same person?

--> Not all exact content is on all devices.

* Why is this fixed for some people by "deleting their largest apps" but not for others?

--> Because the larger the app, the more data that app stores, meaning the more likely that data is to hold a character that will corrupt the backup.


To be clear:


Using iMazing - The FREE Version (not a promotion) - I backed up my iPad via the software with the console open and with a search string of "No operation found for path"

The moment the backup broke iMazing's console showed me this exact path and I noticed that an e-book had an author's name with an accented "a" character in the title.


I went into my e-book software, renamed each e-book by that author to remove the accent "a" and replaced it with a normal "a", and re-ran a backup.


My iPad now backs up without a hitch.


Again:


* I did not delete any programs.

* I did not delete any data

* I did not reinstall any applications.

* I did not have to back up with Airplane mode or reset network settings or any other of the many "fixes" for this problem.

* The ONLY thing touched during this entire process was to remove the Accented Character from book titles through renaming.


I will re-link the document that everyone needs to pay attention to here:


https://imazing.com/blog/ios-10-3-3-device-disconnected-error-during-backup-fix


This solved my problem, your mileage may vary. That said, if your device is failing backup at about the same place every time it backs up, and you've tried on multiple computers and with multiple cables, there is a HIGH likelyhood this is a fix...


This is not a hoax, this is no joke, this is the real deal.


Massive Kudos to iMazing and those who tracked down this issue.

105 replies

Jul 23, 2017 4:01 PM in response to gedonis

I was being facetious. My point was that there is no known problem with 10.3.3 and backing up; if you have a problem, it is most likely with your device or your computer. Secondarily, there have been no widespread problems reported, so if you have a problem you should try standard troubleshooting techniques. At any given time some phones will have a problem, and, with over 1 billion phones in use, there will be others with the same problem, no matter what it is.

Jul 24, 2017 10:22 AM in response to benso888

benso888 wrote:



Hope this work around can help you. In addition, this should be the bug in Apple iOS and iTune. Hope Apple will resolve this issue asap.

Thank you for your research. And I hope you will let Apple know about it, so they can resolve it. Posting in this user-to-user forum is not a channel to Apple, as it is primarily for users, and Apple does not generally read what is posted. To communicate with Apple use https://apple.com/feedback. If you are a developer use the developer bug reporting site.

Sep 22, 2017 6:55 AM in response to dcook1967

I totally understand. I can only speak for myself. When I had upgraded to the previous version of iOS, and couldn't back up, one of the suggestions made was to delete the old backups, which I did. That solution did not help me and I was stuck without a backup from that time all the way till I upgraded to iOS 11. Personally I wasn't too concerned, I didn't have anything on my phone which I couldn't recreate. I know that isn't the case for everyone though. Sincerely wishing you the best of luck!

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Iphone disconnected problem during backup

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