Unlock.device@gmx.com

We weren't able to unlock or reset it but we had to send it into recovery which restores it back to factory setting and takes up to 3 days. We went to icloud.com and signed in with the apple ID that is locked and followed the steps to unlock account.

We called apple twice, the first lady we spoke with had no idea what to do and was very little help but when we called again we got someone that helped us get it in to recovery.

If it's the passcode used to unlock your iPhone to use it then you'll find your solution here:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

That's great!

This just happened to my iPhone and iPad yesterday. I was able to get them both out of Lost Mode, but sadly, they are both still locked with a 6 digit passcode, which I did not set.

Has anyone had any luck unlocking an iPhone or iPad with a PIN?

Apple can absolutely help you resolve this issue. First you should try to follow the instructions found on Use a firmware password on your Mac - Apple Support

If that doesn't work then take your iMac to an Apple Store with proof of purchase and they can remove the firmware password.

Hello! What kind of phone did you put your SIM in? another iphone or can it be any type of cell phone?

Omg I tried this PIN and it also worked for me!!! Thank you so so much!

My old iPad say email for a code and email doesn’t go through to unlock it

i need help too

Hello!

We've blocked your device. To activate the device you need:

Pay 50$(USD) for a Bitcoin Address: 12yFuEpgnUKN1DCLNbhRPNEBBExJgEixTz

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Inform us about the payment and we will send the passcode.

All your devices will be blocked within 24 hours if not receive payment.

So I've been talking to Apple Customer Support for a day and a half now. The issue seems to be getting more and more prevalent over thelast couple of days. My iPad suddenly got locked this way as well, and it looks like it was mainly devices which did not have passcodes on hem which were affected (my iPad did not).

At the moment, restoring the device seems like the only way to fix his, but that means you'll lose all your data. The conversation was left where the Senior Adviser told me to wait a few days because obviously this is an issue affecting a lot of people and the engineers at Apple might work out a way to fix this without having to delete all your data. So that's what I'm doing.

I don't know what's going on but Apple is really starting to **** me off. I have been buying apple and paying their premium prices generally to avoid situations like this. So, this happens... And instead of helping solve the problem, they add so many hoops, mis informed customer service reps, and they are telling me to go to the apple store which is 22 Miles away. I asked how much it would cost and customer service rep can't even answer that. Now nobody is picking up. I've been on hold listening to crappy music, then it stops and nobody pics up the phone. Common apple.

I don't know what's going on but Apple is really starting to **** me off.

Really not sure what this has got to do with Apple except that they are assisting you to resolve a mess you got into yourself by letting others know your passwords. Just take it to the store like you've been told and put the cost of all this down to experience and hopefully you'll learn to be a little more careful with security.

I just find the way to unlock your phone. It happen to me and the Service of apple didn't make the thinks easer.

The only thing I did with my phone was change my SIM to another phone and get the number of verification of apple when you access to unlock your phone in iCloud.com Then you get it!, change your password and it's done, its unlock, without restore the phone. Then I put back the SIM in my iPhone and wait a moment then click the finger bottom and put your password and DONE your phone has been unlock and your data too. If it work this to you, let me know, cause apple service want to make me with a lot of time and also earse the iPhone device of my account of iCloud, losing all my data.

unlock.device@gmx.com problem with iphones.

I figured out how to fix the issue. You need to have the latest version of ITunes. The you do a hard reset by holding down both the home key and the screen of button. Apple resets but the virus remains. however, if you continue to hold down the buttons while you do the hard reset, apple enters into recovery mode. a blue screen appears with a usb cable. Then go into Itunes and it will tell you your phone is compromised and needs to be recovered, do this and the phone will be like new, then as long as you have itunes it makes regular backups, and you can restore all your contacts and data.

Problem solved.

Do not worry if this happens to you and more importantly do not email that .gmx address (although someone at Apple support told me it was a genuine Apple address - it is not, they need some additional training I think!)

I had the same thing happen to me a couple of week ago. iPhone went into lost mode whilst someone was trying to access my Apple ID - they then sent my Macbook into Lost mode and ask for a non-existent passcode and the whole device was locked with the same message - write to email a gmx.com address.

A local Apple authorised tech told me they would have to wipe my MacBook to unlock it so I fretted a while whilst I waited for my genius appointment.

I took it to the Apple store and the tech team there could not have been more helpful. My Macbook was rebooted at start up which produced a long code. They then used this code and liaised with another department to create a programme specifically for my Macbook, they put this programme onto a USB, rebooted again and Macbook unlocked, restored to normal with nothing wiped. It took about 1 1/2 hours.