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My phone was logged into at 3:10 am and now my screen is locked saying to email unlock.device@gmx.com
obviously I know this isnt an apple thing and I'm not going to email them. HELP
iPhone 7 Plus
We called Apple and they took us through the steps on icloud.com
I had to have it restored back to factory =/
Can you explain these steps? We tried everything ( senior adviser apple support call) and we could not reset or unlock my imac... I was advised to take my imac to an apple store
Yes, that's what I'm heading to do now. Thanks for the reply.
What's this "recovery process" you're refering to?
Well at least for my iPad, I hooked it up to my computer, fired up iTunes and just followed instructions.
Hi, the same happened to me just now. How do you fix it? What did you do?
Thanks
my ipad is still locked
Excuse me, did your device still lock? And it's true that all your devices has been locked ?
No, you lost it when you decided not to backup your files.
My files are just fine and it took me 5 minutes to change the password and access again on my phone.
I simply do not believe that 'someone at Apple told you this was a genuine Apple address, Apple addresses come from Apple.com, any employee would have known that.
No, I couldn't believe it either and ignored her, scheduled another call back and complained about their clear lack of basic Apple knowledge whilst working as customer support.
It is good that you know more than the Apple employee did 🙂 Never forget that Apple's geniuses are just shop assistants, with all that implies.
Hey! How did you unlocked your mac, this happened to my mac and I took it to macstore and they told me the only solution was to restore it to fabric. I haven't done it yet.
Unlock.device@gmx.com
