AirPods connected but no sound

Hi everyone,



I've had AirPods for about a week and love them, but they're not without glitches...


Recently I went to go for a run. I put the AirPods in my ears, but did not hear a "tone" like I normally do (ear detection?).


Anyway, my iPhone displayed a headset icon at the top of the screen, so I proceeded to play Apple Music, but nothing was played over AirPods. The headset icon disappeared and music was played over iPhone speakers instead.


The headphone icon icon came back, I tried to play to AirPods, but the scenario above repeated - no sound, icon disappeared, music over iPhone speakers.


Has as anyone else experienced this ? I've search (Google) but find no similar issue.

Posted on Sep 13, 2017 8:55 AM

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Posted on Sep 18, 2017 5:10 AM

I have had this same problem and the only way I can get the Airpods to start working again is to turn bluetooth off and back on. At first I thought it was just the Airpods, however, I also have a Plantronic bluetooth device and have had the same problem. I've reset my iphone 7plus to factory (via iTunes) per Apple help and still have the problem. I'm scheduled for an Apple Store repair now.

83 replies

Dec 12, 2017 7:26 AM in response to Stephen Todd

I've been plagued by this problem, and it's become steadily worse over the last few months. Today everything was playing fine until a timer went off. After that, playback didn't resume and nothing I can do will get them to work again. The phone says it is playing to the Air Pods, but no sound is coming out. Then after about 10 seconds, the icon showing connection to the Air Pods disappears. Rebooting phone doesn't work, killing apps doesn't work, etc. I just "forgot" the Air Pods and tried to re-pair them; total failure. I tried a second time and now it's working.


This is clearly a software problem.

Apr 6, 2018 8:27 AM in response to klonghurst

I believe you are correct because I have both a Series 1 and Series 2 watch.After the iOS 11.3 my Series 1 watch had Bluetooth problems connecting to my iPhone 7.I had to completely unpair and reset my watch.My Series 1 watch and AirPods worked together perfectly now,but my Series 2 watch with same phone and AirPods stops the AirPods from playing.When I look at the media on the phone it is still playing,I then pause and disconnect and reconnect Bluetooth to AirPods,then they work again.I noticed I don’t get the chime with Series 2 but do with the Series 1.Unpairing the AirPods with my phone did nothing,if fact 10 seconds after I did it the problem returned.

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AirPods connected but no sound

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