AirPods connected but no sound

Hi everyone,

I've had AirPods for about a week and love them, but they're not without glitches...

Recently I went to go for a run. I put the AirPods in my ears, but did not hear a "tone" like I normally do (ear detection?).

Anyway, my iPhone displayed a headset icon at the top of the screen, so I proceeded to play Apple Music, but nothing was played over AirPods. The headset icon disappeared and music was played over iPhone speakers instead.

The headphone icon icon came back, I tried to play to AirPods, but the scenario above repeated - no sound, icon disappeared, music over iPhone speakers.

Has as anyone else experienced this ? I've search (Google) but find no similar issue.

Posted on Sep 13, 2017 8:55 AM

Top-ranking reply

karlyBoy

Level 1

19 points

Posted on Sep 30, 2017 3:43 PM

Stephen, I had this issue, to fix it I had to do a reset, open the AirPod case and press the small button on the back of the case for 3-5 seconds, til it blinks Amber 3 times, close lid, then go onto Bluetooth Settings, ‘forget your AirPods’, then just allow them to pair again. They should work fine theb

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83 replies

Oct 30, 2018 7:36 PM in response to Stephen Todd

Go to bluetooth hit "airpods" and forget this device. Accept it to erase from all I cloud accounts and than hit the button on the back to connect them again as new airpods.

Nov 8, 2018 6:56 AM in response to dlelayda

Thank you! Did everything I could do but this was the answer lol

Dec 2, 2018 4:45 AM in response to Stephen Todd

Just go to the music app, and play something from the radio. For some reason this fixes the problem. Not really sure why.

chen1030

Level 1

4 points

Dec 20, 2018 2:47 PM in response to Stephen Todd

I just had the same problem, show connected, everything seems fine, but just no sound.

Then, I turned up the volume, and voila, sound!

Good luck guys.

Kaan0

Level 1

4 points

Dec 30, 2018 4:30 PM in response to karlyBoy

Jan 12, 2019 1:22 AM in response to qq410219243(OMGitsFirestar)

I just fixed this by forgetting all my other Bluetooth devices besides this one and now the chime plays and I’ve also reported this bug to Apple vis the feedback application.

Elgigno

Level 1

4 points

Mar 13, 2019 9:19 AM in response to Rara930

Yes

Setting-> Music -> Volume limit -> Bar at the maximum

Apr 2, 2019 7:56 AM in response to Jwilcox1956

Very helpful. Turning off the automatic ear detection worked for me as well! Thanks Jwilcox1956!

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AirPods connected but no sound