iOS 11 application broken. Apple default app as well

Dear all,


I am current using an iPhone 7 plus 128GB. Updated my iPhone using iTunes 12.7 using the upgrade function. After the upgrade the iOS could not open any app even apple default app such as Stocks, Calendar, Mail etc.

Went to app store and could not install any app as well.

User uploaded file

iPhone 7 Plus, iOS 11

Posted on Sep 19, 2017 11:19 AM

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60 replies

Oct 2, 2017 3:40 AM in response to jralgg

Morning

A news for you it seems that it fixes our problems with iOS11/11.0.1

Go to:


1. Settings


2. General


3. Device Management


My smooth operator forced me to install a MDM profile to manage my business e-mails

After this installation, I experienced all the problems you highlighted

Then:


4. Click on Device Management


5. Click on MDM profile


6. Click on Remove Management


And that's it, immediately the app's beginning to work again!

Good luck everybody

Oct 6, 2017 7:15 AM in response to Shid3vil

Hi,


I have the same issue as well on an IPhone 6s 128GB.


Tried the following approaches:

1. Upgrading. Then all the standard apps won't install, and I can not install any new or open any apps.

2. Install as new device. Standard apps installed OK but when restore the backup none of my apps work and I cannot install new ones


Tried all the "tricks" resetting iTunes/Icloud account password etc.


Called Apple Support and they confirmed they were working on the issue but no fix yet!


The only option if you want to go to iOS 11 is to install as new device if you experience this issue.


Kind Regards

Sveinung

Oct 6, 2017 3:32 PM in response to FelipeV

If you are making reference to your suggestion of 23th Sept (restart as new), I'm sorry but I can' t consider that a solution, but more a "resignation".


In fact, immediatelly after the incident I did two things:

1. Perform a backup and restore. The problem remained (yes, I know it was a long shot, but I had to try)

2. Restart the iPhone as new and check that I could install any app : everything worked fine.


Next thing, I restored again the backup, with the foreseeable result: apps don't work and can't be installed throug App Store. And that's the present state of my iPhone.


Stupid? Well, the reason behind is that there are 21k photos in my iPhone, coming from a variety of sources: all the iPhones and reflex cameras I've owned for the past 10 years or so (I've done random checks and all of them seem to be well). I had iCloud Photo Library activated (besides this, I several backups in offline disks, with the original sources, but unfortunately dispersed and possibly lacking some photos). No problem then...or so I thought.


The problem awaiting was that iPhotos.com reported that there were some 17k photos in iCloud. Where have the remaining 4k gone? At first, it seemed that the sync between device and cloud hadn't finished, as the Photos app reported 'uploading xxx items'. So I let it fininish. With a lot of patience, as the upload speed is around 1k photos...per day (with 2 or 3 occasional bursts of high activity). To make a long story short, the uploading process has fininished today.


The end result? iCloud.com keeps reporting 17k photos.


I've started extracting the photos directly from the iPhone, using an utility called iTools.


We shall see.


Thank you any way for trying to help.


(PS: I haven't mentioned my hours talking to Apple support people about this. Their final recommendation: restart as new)

Sep 23, 2017 9:01 PM in response to Shid3vil

You should be backing up your photos to a computer or some other device. You can backup your photos now using some other app which is irrelevant when restoring the phone as new as these will not be affected.

The iPhone is NOT a storage device.


You could have corrupted software that the iOS upgrade has exacerbated, and that does not mean there is a bug.


Since you are able to restore your phone to iOS 10.x (which is not supported by Apple), I am led to believe that:


1) You are running a beta of IOS 11.

2) You have done something to your phone such as hacking and/or jailbreaking.

Oct 7, 2017 10:29 AM in response to jralgg

You don't need a developer account to log a bug report. It's better to report so it get fixed even if it's a small percentage.


Well if you fully backup your photos and start the iPhone as new. If you were to put back the photos. it won't be in the camera roll anymore and all the other photos will be in an album where u can't delete and it won't be part of memories nor your photo timeline by years.

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iOS 11 application broken. Apple default app as well

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