Can't play ringtone in iOS 11

Please tell me how to make a ringtone that will work on my phone. The one I have that shows and will play on my phone but not when someone calls me I made by buying a classical piece from itunes and choosing 30 seconds. It has worked for years, but not now.

Apple support has come up with the answer... it the way ringtones were delivered to the phone.. (synched etc) If you purchased the ringtone from the iTunes store , if you go to settings - sounds... above the ringtones there is a "Tone Store" blue link, if there are tones you can re-download which will be downloaded and are delivered to the phone there will be another blue link below that "tone store" link..it will say "download all purchased Tones" .. click it and it will re-download useable ringtones for the new iOS 11... IT seems any ringtones you have made or got outside the iTunes store work fine already...the problem is only with ringtones previously purchased from the iTunes store

I redownloaded the purchased from iTunes using that link and it didn't work for one of our phones. The other one never had this problem to begin with. For us, it just isn't a major issue as we like to change ringtones often anyway, so we just bought something else we'd like and have moved on.

Apple support has come up with the answer... it the way ringtones were delivered to the phone.. (synched etc) If you purchased the ringtone from the iTunes store , if you go to settings - sounds... above the ringtones there is a "Tone Store" blue link, if there are tones you can re-download which will be downloaded and are delivered to the phone there will be another blue link below that "tone store" link..it will say "download all purchased Tones" .. click it and it will re-download useable ringtones for the new iOS 11... IT seems any ringtones you have made or got outside the iTunes store work fine already...the problem is only with ringtones previously purchased from the iTunes store

These are the actions I first tried - redownloading all the previously purchased ringtones. But that didn’t solve it.

Having backed up and resynced my iPhone a couple of times now, I can change the ringtone from the phone’s default, but only to one of the latest purchases I made from iTunes. The iTunes tones purchased and downloaded prior to iOS11, and now redownloaded, still don’t work. Also individual iTunes tones assigned to individual contacts also still don’t work.

I have had a few gremlins with my contacts since iOS11 which may be the source of the faults with assigned ringtones.

Incidentally, my calendar freezes every time I attempt to create an event on my iPhone. So there are clearly still a few gremlins in the system.

October 26th - updated my iphone SE - same problem - after IOS upgrade will only play default ringtone on main incoming calls - even though ringtones all still there and all still play; talked to apple support who say they are aware of the issue - but no fix; have to wait apparently until they come up with something. Has anyone heard anything new - can't hear the default ringtone the minute I am in a busy area ...!

Caryiss,

What I did was sync with iTunes. Then go to Settings>Sounds and Haptics>Ringtone,scroll to top of page>Download All Purchased Tones. Worked for me. You might have to try those steps a few times. I now have all my downloaded tones.

Ok. I tried it. Now, before the Apple ringtone starts, I get about 2 seconds of my old one.

I bought a Symphony from ITunes many years ago and clipped 30 seconds. I am sure I have been the only person in the world with that ringtone. I loved it. I HATE all the choices I found offered when I thought I would just buy a new tone. Can I make a new one somehow?

How can I make a new ringtone if the old one won't work any more. Of course that is what Apple wants. I bought the Symphony from itunes and somehow clipped 30 seconds for the ringtone which I have used for years. It is on the phone, and will play, but not when someone calls. I keep trying suggestions, but so far none has worked.

Channeling Steve Jobs on this forum is considered very poor taste. And let me remind you that even under his rule, iPhone's weren't immune to issues. Remember Antenna-Gate? That was under his leadership. There were other significant blunders with iPhone that happened when Steve ran Apple. So don't go there now. You can download a new ringtone and be done with this. It's simple. And I bet you spend more at Starbucks than a silly ringtone costs.

I have this same problem. What I figure is this. Under each contact when in "edit" for ringtone it says default. Well the ringtone for iOS has default listed in its name! So whatever apple needs to fix is somewhere in with the "opening" ringtone. The only fix is to edit each contact and select the custom tone you want. If you select any of the stock tones they will work just fine. I think if apple would remove the word (default) from next to the opening ringtone it might fix this.

I joined this group last week as had same problem - with my iphone SE - and apple told me to wait while they fixed it; - tried all the fixes on this thread - nothing worked - today - took one piece of advice someone posted and bought a new ringtone for $1.29( cdn) - and this now works as default - so maybe we just all have to download ( and pay) for a new ringtone - even if old ones seem to be working fine when tested. So try that .

In what way is saying I found a solution that worked for me in poor taste? It's absolute truth that buying a new ringtone works and costs less than a cup of coffee at Starbucks. No shaming of anyone involved.

I wouldn't like to buy coffee that was poured out. And I didn't buy the same ringtone over again. I figure Apple will solve this, so I purchased a completely new ringtone and am very happy to have a ringtone that works. None of my remarks are abusive, unless you think the truth is wrong.

I just contacted Apple support and the rep said he had no knowledge of this as a bug. He said to Reset all Settings which I won’t do without some indication that it will work. I can select/unselect my custom ringtone and play it but only the default ringtone sounds when someone calls. I’ve tried deleting and restoring the ringtone file in iTunes and syncing but no dice. iOs 11 caused this.