Can't play ringtone in iOS 11

I tried this, but no success. I downloaded ios 11 directly to my phone and all of my custom ringtones are on the lphone 7. ( I think if I connected to MacBook Pro they would have been deleted). The custom default ringtone works fine, and any custom ringtone I set as default works, but the ringtones set for specific contacts do not work. Guess I'll wait for an iOS 11 update to fix this bug. 😕

I have the opposite problem. I had a ringtone set to be my default and that one doesn't work -- anyone set to my default rings with the Opening (default) ringtone. For the people I have set with other ringtones, those ringtones work just fine.

Yes! I had a custom ringtone set as my default ringtone before the update, and I had a different custom ringtone set for my husband. When my husband calls me now, his custom ringtone still works. However, I am now stuck with Opening as my default ringtone and can't change it to anything else.

I have the same issue, assigned ringtones are not playing. The default ringtone only plays. I'm quite taken back by the issues in iOS the past few major updates. I'm not backing up my phone and restoring. Get your act together Apple this rarely if ever happened when Steve was in charge. Oh, I'm not updating my Macs to High Sierra either. I have a friend who is locked out of his MacBook since upgrading. He's a seasoned Mac user for many years and after upgrade his password is not accepted. If I wanted windows problems I'd own a Windoze PC. Get your act together Apple. Sarah please do not take this as a personal attack on you. I'm sure you are doing your best to assist. I've been a huge apple fan for many years and owned many many expensive Apple products because "they just work." I'm sure this seems petty but I need my technology to work the way it was created to work. Time is money and if I don't have to stop working to check and see who is calling instead of knowing by the ringtone whether the call requires immediate attention I'm being much more productive. End of rant.

Yes, mine didn’t fix either and after talking with Apple tech, there probably won’t be anyway to retrieve text or ringtones. I even lost ones I purchased so they gave me 3 movie rentals! Really?!! They claim they can’t refund tones. I bought a few more and made new rin

Apple doesn't participate on this forum. They never have and likely never will. This is a user to user forum only.

If you want Apple to see your problem, you can call and speak with Customer Support or use this link. They won't personally respond to the link response, but it is logged into their system and the more who use to let them know there is an issue, the more likely someone is working on a solution.

Feedback - iPhone - Apple

These are the actions I first tried - redownloading all the previously purchased ringtones. But that didn’t solve it.

Having backed up and resynced my iPhone a couple of times now, I can change the ringtone from the phone’s default, but only to one of the latest purchases I made from iTunes. The iTunes tones purchased and downloaded prior to iOS11, and now redownloaded, still don’t work. Also individual iTunes tones assigned to individual contacts also still don’t work.

I have had a few gremlins with my contacts since iOS11 which may be the source of the faults with assigned ringtones.

Incidentally, my calendar freezes every time I attempt to create an event on my iPhone. So there are clearly still a few gremlins in the system.

In what way is saying I found a solution that worked for me in poor taste? It's absolute truth that buying a new ringtone works and costs less than a cup of coffee at Starbucks. No shaming of anyone involved.

I just contacted Apple support and the rep said he had no knowledge of this as a bug. He said to Reset all Settings which I won’t do without some indication that it will work. I can select/unselect my custom ringtone and play it but only the default ringtone sounds when someone calls. I’ve tried deleting and restoring the ringtone file in iTunes and syncing but no dice. iOs 11 caused this.

devnu11 wrote:

Do you care to share how you know Apple is aware? I figure if they’re aware it would be fixed by now. When this happened a couple of major updates ago it was fixed in about four weeks. Just because a bug report was filed doesn’t mean it was reproducible and given any attention at all.

Cause Apple passively monitors these board in unofficial capacity and Apple collects reports of bugs after every update.

If you didn't know update without bugs does not exist, not possible.

I also am pretty sure they already addressed that problem, can't confirm, cause never had it on two phones.

Reason I never had - I do not pay for ringtones, guide to create ringtones posted by me and other people in that and other threads. If Apple did fix the problem in IOS it does not mean your ringtone suddenly starts working. Most likely your ringtones are not recognized by IOS as ringtones cause file was modified during update to recognize as music and not ringtone (hence your ability to play, but not to sound as ringtone). Something similar happened in IOS8.2 (or something like that) and ringtones had to be redownloaded. Once they redownloaded that are back to *M4r files and then should work if I am correct. And none of that I actually know, just guess.... Have a great day everyone.

You're welcome. Many of my comments in this thread have managed to rub people the wrong way. We're all just users here trying to maximize the use of our phones the way we want to use them. I get that this is annoying and in typical Apple fashion, they never comment about things they are working on UNLESS it's a critical issue. For me, we just moved on and bought new ringtones. Yes, we shouldn't have to buy new tones, but I don't mind having a change now and then as I get somewhat tired of the same tone all the time.

For those who are affected by this, I just have to believe (though don't know positively) that Apple will come out with a fix. I do hope anyone who has this issue will take the time and effort to use the link I provided above to let Apple know. The more who do so, will increase the chances they'll address this in a future iOS release.

Thanks Rina....this worked for me. I did as you suggested, then changed the ringtone to the custom one I wanted, force closed the app again, closed down the phone again, restarted it again and , yay, my ringtone is back!!

Then I ultimately helped you. I just like you lost ringtones in the upgrade to iOS 11. I hope you’ll use that link and contact Apple UK. The more who let Apple know through the right channels, the more likely something will be done to resolve this.

My believe, btw is the ringtones didn’t convert to 64 bit architecture in the upgrade, making them non-usable in iOS 11. But that’s just my guess. Apple never discusses issues publicly, which frustrates people

I'm not trivializing anything. I don't work for Apple. No one here works for Apple. This is a user to user only forum. I have no clue what or if Apple is going to do anything about this. You really however, should amend your post. You surely have the ringtones that were built into your phone. If however, your phone won't ring on a default (native to iOS) ringtone, your phone is defective plain and simple and you should make an appointment at your Apple Store Genius Bar. And in my case, all but one purchased ringtone wouldn't work in iOS 11. One. So, I bought a replacement for $1.99.

I have battled Apple since September when my purchased ringtones quit and designated calls rang with default. I have spent probably over 100 hours on the phone with techs only to be told this week that Apple changed the format of old ringtones. You can forget about getting them back. They won’t even give me an iTunes credit to repurchase replacements in the new format. My next phone will NOT be an Apple!