Can't play ringtone in iOS 11

After months of fighting this battle with Apple to get purchased ringtones to work with designated contacts, I finally am told that they changed the format on them. Don’t wait for a “fix” on an update. There will not be one. Also, they refuse to give me a credit to repurchase these in the new format. Apple just put me and my daughter into android phones

I have same problem, I did all instruction, but I still with default tone, even having it choose.

I have exactly the same issue on iphone 7, IOS11. Ringtone is defaulted but doesn’t play anymore.

Delete and Reinstall the ring tone program. If it still does not work, then it is probably 32bit and not a 64bit program/ring tones. Try checking for 64bit or a update to your ringtone program.

I concur, custom ringtones are not fixed in iOS 11.0.3. Seems Apple has dropped the ball on this one. 😕

What exactly did you do? Nothing worked except to make new ringtones for me. And I lost all my old ones once I connected to itunes

Yes, iOS 11 caused this and Apple is well aware of this too. Even if the person you spoke with feigned ignorance on the subject.

Putting your name here accomplishes nothing. Let Apple know directly via this link: Feedback - iPhone - Apple

I don't believe it's a money making thing, just a bug that got lost in a crack. My ringtone will work as an alarm or a timer, it just won't work as a default for incoming phone calls.

I have had to reboot only the one time , knock on wood. I have the most current update.

Rebooting didn’t work. 😔 The tech I talked to yesterday said that Apple is aware of the problem, and the engineers are working on a new update to fix it.

After reading your post I’m doubtful.

I bought an iphone 8plus, sync with my previous iPhone 7 copy. ringtones are disappeared. Apple support told me that it isn't possible to create personal ringtones so far. hopefully they will fix this with the next update. All the given ringtones are a pain in the ear!

Same exact thing with my iPhone 6s. The ringtone that I have set for my wife that is custom works. I set another custom ringtone for all other calls, but the only tone that ever rings is the opening (default) tone. That is what I still have for my calendar alerts so sometimes I ignore phone calls.

Thank you for your response. Is there another method to get Apple’ staff attention other than a phone call?

One dot update has been released and the issue still remains.

I remember the alarm clock not working a couple of major updates ago. If I remember correctly that plagued users on and off until the next major update.

I know this seems trivial to some but it’s a safety issue for me working on large equipment. If I have to stop what I’m doing and pull the phone out of my pocket to see who is calling bad things could happen. I’m awaiting the fate of a family member and some robo caller now gets the same priority ringtone as my family member. It is a major issue for some people under certain circumstances. I’m not asking for some fancy iCloud capability to work across all devices. I’m asking for basic phone functionality available in phones since the 90’s. Correct me if I’m wrong but this is an iPhone who’s first and foremost functionality is just that, a phone. We are going to have to agree to disagree on this one, Apple dropped the ball.

Thank you for taking the time to help others. It warms my heart to see people working hard to help others.