Can't play ringtone in iOS 11

LOL....I'm sure the engineer appreciates your support. But I truly doubt this was a money making venture from Apple. I suspect it's more the format of the tones, and going from 32 bit to 64 bit architecture that is causing some (not all) downloaded and purchased tones to not play well with iOS 11. But I do agree with you that spending $1.29 to put this behind me was the best solution for my needs. I figure I spend more just about everyday at Starbucks on coffee.

Merry Ho Ho to everyone.

Check to see if you have "Do not disturb" on settings. Somehow during the update that went on and even though allow calls from "everyone" was on as soon as I turned off "Do not disturb" my ringtone became default. Thanks, Jacob at Apple support!

Well that's ridiculous advice sarah_s1. Sounds like you used to work for Microsoft. Do you people just spout out this answer so we'll quit bothering you? Is it so hard to read a post, admit you don't know, and forward it on? You people used to tell me to reinstall when my phone would have issues after EVERY update. Now you get caught slowing down phones and say you 'meant to do it'. Shameful.

"Buying" the ringtone again helped me - itunes said that it is already purchased and offered to download it - I agreed and it worked (though there were no changes in the list of ringtones - I deleted nothing, nothing new appeared)

I’m having the same issue with both my old ringtones and my new ones I purchased from Apple. Sometimes they work and sometimes they don’t. After the battery debacle, and seeing many people have this problem, I’m wondering if there is something else going on.

Sarah-

Has there been a fix to the ringtone issue since this discussion in September?

I'm having the same difficulty. I've had custom ringtones for years, and the upgrade to version 10 or 11 caused them to not play any more. They are still listed in iTunes, are still on iPhone 7 as the default, and they play when I click on them. But, it defaults to the Opening tone for every caller, including the ones I have these ringtones assigned to.

I tried your solutions above with no success. Thanks for your help.

I had this issue and what solved it was going to settings, sounds and then selecting ringtone or text tone and there is an option to download all purchased tones. Worked fine after that.

Hope that helps!

Hi, I have an iPhone 5s and have just installed iso 11.2.1. Before installing, I had contacts with their own personalised ringtone. Since installing the new iso, I have had to reassign personalised ringtones to my contacts but when they call, the ringtone defaults to the standard default opening tone provided by Apple. The personalised ringtones will play when I select them from the sounds menu but won’t play when the contact calls me.

I have sync’d with iTunes, downloaded the ringtone several times, restarted my phone several times and reassigned ringtones. Nothing is working.

Please can someone from Apple sort this. I never wanted to install iso 11.2.1 as I heard there were a number of glitches with this software but I was forced to due to compatability with other apps.

Come on Apple sort it please. Based on recent reports it feels like you’re losing your way.... This would never have happened under Steve Jobs.

Thanks for your non helpful reply. I have sent Apple a feedback form. Was hoping someone might have a fix. Not sure what your reply was supposed to do but certainly not helpful if this is a forum to help others

That's because there is no magic fix any of us have. This is an issue caused since iOS 11 was released. The only options are:

1. Wait until Apple releases a fix

2. Purchase or make new ringtones which will work

That's all we can offer. Sorry if reality is offensive to you.

Not offended by reality, disappointed with your reply which was not required. As you point out, this is a forum to help others. I wasn’t aware this was just a community link and thought this was an Apple forum with Apple specialists, which clearly I was wrong about. I’ll try contacting Apple London for help.

Then I ultimately helped you. I just like you lost ringtones in the upgrade to iOS 11. I hope you’ll use that link and contact Apple UK. The more who let Apple know through the right channels, the more likely something will be done to resolve this.

My believe, btw is the ringtones didn’t convert to 64 bit architecture in the upgrade, making them non-usable in iOS 11. But that’s just my guess. Apple never discusses issues publicly, which frustrates people

There is another option, use GarageBand. It means creating your own loops, but as long as you have the music on your device this is doable.

You can also save the sound email or message it to someone else and as long as they have GarageBand they can install the ringtone too. (Search YouTube for how to make a ringtone using GarageBand)

This has been going on for months! I have called twice with no help. If I only had one or two ringtones it wouldn’t be a big deal but I have a lot. I think they want us all to rebuy

Sent from Cynthia's iPhone

If you bought a new ringtone and paid $1.29 for it and it doesn't work as a ringtone, use the Contact Support button at the top right of this page and connect with iTunes Support to get a refund. When this call happened, I purchased a brand new ringtone for $1.29 and it works just fine on iPhone X.