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ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2017 12:58 PM

Exact same issue... Wasn't immediate after update, just started a day or two ago. I've had to hard reset 3-4 times now. Several otherwise reliable apps open very slow or more often crash without opening

390 replies

Nov 7, 2017 1:51 AM in response to andyk105

This is how I fixed all my issues - freezing, crashing, black screen, unable to be heard on calls etc


- Tried to downgrade to 10.3.3, this kind of worked but all my downloaded apps had a missing-icon icon and didn't open. I tried to fix this and rebooted 2x. On second boot the phone wouldn't turn on - stuck on apple logo.


- Went into recovery mode with USB plugged in. iTunes informed me I needed to "update to 10.2.x". Tried updating, said something like "declined to update this image on this device"


- Updated iTunes from 12.5 to 12.7 and made 1 last attempt to recover phone. This time it prompted to update to 11.1. It worked! Booted up but I still had to manually delete all the missing apps and re-install from Store.


Since doing that I haven't had any issues (so far anyway). Everything is running smoothly now without the massive mem leaks 👌


tl;dr if Factory Reset does the same thing then try that. Otherwise go into DFU mode and do it through iTunes. Another user said he tried this but it started to go wrong again, so only more time will tell but looks good so far.

Nov 7, 2017 11:31 AM in response to CharmaineW2017

If the phone was cheap fair enough but it’s **** expensive and ones you update your phone won’t allow you to downgrade this is rediculars.


This is not fair Apple do something about it and care for civilian who can’t afforded it.


Apple put your self in people’s position who can’t afford it and can’t upgrade iPhone every 1 year or 6 months

Nov 9, 2017 3:16 AM in response to andyk105

I had the same issue with an iphone 7+. Once again obsolescence as planned into these cell phones to ensure an upgrade is purchased. When is Apple going to leave well enough alone. Security is one thing testing the app is Apple’s problem. This is why I only have an iPhone. And I’m thinking about going to Google‘s phone.

Nov 11, 2017 7:23 AM in response to Grabyale

The problem I always have with restoring from a backup is that I synchronize my workplace email to my device. While my mail settings are restored, it can take hours to re-synchronize the mail messages with the office 365 servers. The last time I had to do this, it basically took my phone out of commission for 12 hours.

Nov 11, 2017 8:44 AM in response to tluger

I attempted a restore from backup yesterday. It DID NOT work. Yes, my screen, settings, etc all came back (HOURS later). But after the restore was done, the whole screen went grey & the words UPDATE NOW appeared. No other options. I tried the home button. I tried turn off/on. It forced me to update the phone to 11.0.1. Or the phone was inoperable. Once that was done, it keeps bugging me to update to the patch😠😠😠

This manipulation my my phone designer is getting old really fast🙋-1F3FB;

Nov 13, 2017 10:26 PM in response to andyk105

Been struggling with random freezes issue since iOS 11 (it still wasn't solved on 11.1.1)

I have a 7+ w/128GB

Just before freezing, I've noticed that some icons are automatically darkening their color one at a time (as like they were pressed), and almost every time the imessage icon stays dark (it's like it is permanently pressed).

Then, The icons can be "pressed" by me (they responds by getting dark) but nothing happens, and a few second later it totally freezes and a hard reset is needed.

A really frustrating bug with no answer by Apple in a few version updates already. 😟

ios 11 update phone freezing

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