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ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

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Posted on Sep 22, 2017 12:58 PM

Exact same issue... Wasn't immediate after update, just started a day or two ago. I've had to hard reset 3-4 times now. Several otherwise reliable apps open very slow or more often crash without opening

390 replies

Nov 3, 2017 3:51 PM in response to andyk105

I am really ****** off. After update to ios11 my iphone is frozen daily. You have to do a forced restart. And I am not the only one as it seems.


How can a big player like apple release an update with such a major bug? And please do not argue that the technical world today is such a complex artifact that you have to deal with such inconveniences. Apple is earning Billions with its iphones, so I think we can expect an error-free software, at least without major bugs like this. And if major bugs exist after an update - ok, it is not so bad - provided that is going to be fixed the next days (!!)


We paid a large price for this phone, and I do not think it is the right way apple is treating their customers at the moment. I am really thinking of buying another brand next time - probably I am having similar bugs, but I wouldn’t have spent so much money for the phone...

Nov 4, 2017 1:50 AM in response to andyk105

FAR, FAR too often, my phone freezes!!!! And at the most Inconvenient times!!!! IOS 11.1 6+. It was doing it with IOS 10.3.3 also. Upgrading to 11.1 did NOT help the matter. DOES ANYONE KNOW WHY RHIS KERPS HAPPENING?!!!!!!! Heat? Cold? Temp changes? Files? Storage? What??? This is crazy!!!! IVE TRIED Hard and soft RESETTING and everything possible under sun. Nothing works. I think Steve Jobs would be really angry, maybe. SOMEONE! Please help!!!! OMG!!!

Nov 4, 2017 5:07 AM in response to Srivatchsan

Stivatchssn, I am uncertain of your particular circumstances, but I can assure you what you are reading about other people’s ongoing issues is true. You sir must be a lucky Apple customer.


Personally iOS 11.1 has made what was a bad situation with the earlier releases now almost untenable. The lock ups are much more frequent and now often with a black unresponsive screen.


What really distresses me is that I do not get a sense that Apple is applying any significant resources to address the issues covered here. None of the recent updates have any discussion of most of the matters raised in this forum, and they haven’t rectified many of them.


I have been a loyal Apple customer for many years but I can honestly say this is the worst system upgrade I have ever experienced and for the first time ever I am seriously considering moving to Android to gain some stability with my smart devices. I would not have this thought if I was convinced that Apple acknowledged there were issues and were openly working with affected customers to speedily address the problems.


I guess if enough people walk away from the platform there will be a change in approach.

Nov 4, 2017 5:46 AM in response to STZNTX

I’ve not had an issue since updating to 11.1. But, as someone mentioned, there is absolutely no reliable way to trigger the behaviour. It appears to be completely random.


As for a permanent solution, I’ve not found anything. My phone has never been repaired, and there has never been an issue with it until 11.0.3 when they stared poking around with “screen fixes”


I’m hopeful they resolved the issue with 11.1 though it doesn’t explicitly mention anything about screen fixes.

Nov 4, 2017 5:51 AM in response to Wayne_E

Hear hear. The lucky few who have not experienced this. My husband has had no issues and as mentioned in previous reply threads, since it’s impossible to predict what triggers this, it’s impossible to stop doing whatever it is that causes it or talk to tech support about it.


I firmly believe whatever was changed in iOS 11.0.3 is the cause. I never had a day’s trouble with any of my iPhones up until then.

Nov 6, 2017 5:17 AM in response to andyk105

Same here on my iPhone 6S:


- Apps freeze and then crash 80% of the time when opening or switching to them

- Huge memory leaks when trying to open the apps causes battery to drain quickly
- Cannot hear people who call me 50% of the time

- Sometimes when the phone freezes it goes to a black screen that I cannot come out of, even the off button doesn't work. After 5mins it becomes responsive again.

- iTunes controls from lock screen usually don't work, break sometime after restarting phone

- Many notifications just come through as a vibration, nothing on screen. Occasionally they appear for a moment and then disappear


EXACTLY the same issues happen on my bros phone, he BOUGHT A NEW PHONE because he thought it was broken. And the SAME issues happen there too......... How are more people not reporting this?


I am a software dev and this is just shameful that such a buggy OS could be released, which only needed to support a couple of handfuls of hardware variations :/

Nov 6, 2017 9:08 AM in response to stirelli

I certainly wouldn't update yet. I was on 10.3.3, and updated last week, now experiencing the same issues in this post. I was muted on a conf call for work, and needed to talk, but my phone was completely unresponsive. The screen was dark and wouldn't respond to any buttons. I tried to power the phone off, still no response. After 3-4 minutes, my phone screen lights up with 911on the screen as if I needed to make an emergency call. My conf call was disconnected as well. Stay on 10.3.3 for now if you heavily rely on your phone.

Nov 6, 2017 10:34 AM in response to deggie

I had a ton of issues with 11.03, upgraded to 11.1 last Friday. While I no longer get the black screen with the spinning circle, I still have apps freeze up constantly requiring a hard restart.


I’ve done fresh installs, manually downloaded apps instead of using my backup at the request of the apple genius, and still have issues.


The phone seems to have a hard time multitasking with this o.s.; if I’m typing or browsing and an alert comes in, that’s when it locks up most often.


Shame since this 7 isn’t even a year old and was flawless prior to 11

Nov 6, 2017 4:40 PM in response to tluger

I have isolated my freezing issue when I manually update apps. 100% of the time when I update apps, the update finishes, but the icons have grey areas around them as though the update is not complete. The phone is then essentially frozen and a hard boot is required. Once I reboot the updates are finished and the phone seems to be ok until the next update.

ios 11 update phone freezing

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