ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

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390 replies

Oct 16, 2017 3:09 PM in response to andyk105

I have the same problem (iphone 6s Plus) The phone just freezes, I touch the screen and nothing happens, not even the physical buttons. The only thing it allows me to do is the hard reset. Sometimes I have to do it 2/3 times a day. Thought I should just do a clean install, clean all settings and install as a new phone... two hours after this the phone just shut off suddenly by itself. I’ve never changed the screen, let alone non official hardware. What the ****... just plain annoying

Oct 17, 2017 2:53 AM in response to andyk105

11.1 do not have these issues, I tested it for a while now, also like I said in one of the previous answers this problem is not reproducible for more than a week in my 6s and 8 with 11.0.2 I haven't moved to 11.0.3. All so smooth absolutely whatsoever...Apple is doing some magic here. Only thing am following keeping always in low battery mode..location services off!

Oct 17, 2017 6:28 AM in response to mikael_k_68

I've never downloaded Tinder to any of my phones. It started as soon as I'd installed 11 on my 6s. I upgraded to a 7plus and it still happens! The freezing has become less frequent. My guess is that as apps update they may be fixing bugs carried over from ios 10 that were causing it. An apple eng told me to reset and install as new. That just lost a load of my data and didn't fix it. Let's just hope 11.1 works

Oct 17, 2017 8:47 PM in response to andyk105

Mine too. It's severe. I the screen will not respond over 70% of the time. I have to hold Home and the Screen Toggle and reset it over a dozen times a day. I cannot take calls as the screen is non responsive. I have wiped the phone clean and reset back to zero and it still freezes up. It is driving me nuts. I do not have a recovery past a week old so I can't restore back to a prior OS. This has to be related to functionality to support the I8 and X.

Oct 18, 2017 12:21 PM in response to Lawrence Finch

Good advice, unfortunately my iPhone 6Plus still freezes. Randomly enters values. Randomly launches apps. Refuses to allow me to enter my passcode when I reset. Will not allow me to shutdown my holding the screen toggle button. I get the slide screen, but the screen is frozen. IMO, this is definitely an Apple bug with older versions of its firmware on these devices.

Oct 19, 2017 7:49 PM in response to andyk105

I’ve now updated to the 11.03 patch, and it still freezes at least 5 times per day. Mine also started doing this really fun thing that doesn’t let me hear anything when on the phone. If I restart my phone, it works again. I’ve deleted apps. I’ve checked my storage settings. I restored it to the previous backup. Still an issue. This isn’t a small issue with three people. Lots of users have it. My sister’s phone freezes, but not as much as mine. So Apple, PLEASE look into this.

Oct 20, 2017 6:09 AM in response to Natedajew

Yes. Apple is seriously dropping the ball here. My phone is for all intents and purposes unusable. The underlying phone works so I’m able to answer calls through my iPad and watch... They have to know that this is happening and they need to get to the bottom of this and fix it. This is just **** poor customer service. I took my 6 Plus phone to the Apple Store and was flippantly informed that I had an three year old phone (duh) - to which I replied that Apple told me that this update was compatible with my iPhone so this should not matter. I skipped the 7 because I knew that the 10th Anniversary edition was coming out. It seems that this is happening to 7s as well. I don’t want to be forced into an 8 because I can’t wait for the X. They need to fix this tout de suite.

Oct 20, 2017 9:10 AM in response to andyk105

My 5s has been doing this as well since I updated. There has also been times when I'll dial out and it appears the call is going through, but I don't hear it ringing nor can I hear anything or others hear me if they pick up after calling. It is so frustrating. I feel like I'm doing a force restart on my phone at least 3x a day. These issues aren't cool when I use my phone for business.

Oct 20, 2017 11:06 AM in response to andyk105

I am experiencing the exact same issue. This help guide tells us to force restart...THE ******* PHONE WONT EVEN LET ME RESTART! I have the 7+ and it has taken a complete **** since I updated it. Its almost like they are purposefully doing this to force people to spend $1000 on their new phone which is basically the 7 with the camera on the other side. I am never buying another Apple product again.

Oct 21, 2017 4:24 AM in response to andyk105

If anybody from Apple is reading - I'm able to reproduce this issue of the phone freezing on my iPhone 5S.


It only occurs soon after the iPhone has been locked. ie you're using the iPhone, lock it with the top button. If you go to unlock soon after, you won't be able to do it - the phone is unresponsive.


If the phone has been locked for some time and then you go to use it, it's usually fine to use / responsive.

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ios 11 update phone freezing

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