ios 11 update phone freezing

I'm facing exactly same problem, this is the third time my iPhone 6s freezing without any issues using IOS11

It ringing once receiving calls but I'm not able to answer.

Every time I need to restore the device in order to use it again

I still am on 9 on a 6s and it's been tinder that freezes up my fone to the point of having to hard restart. So it's not the os upgrade that caused this. And no app update either. Just decided to start doing this for no obvious reason

My iPhone 7 Plus keeps freezing too but it’s only on the music app, if I’m lucky I get two songs played but the screen freezes 20 seconds into the first song, can’t say I’ve noticed on anything else. I haven’t figured out any solution yet. It only started freezing when I updated to iOS 11.1.1

I believe my issue is finally solved since updating to iOS 11.1. It’s definitely not as snappy as it used to be in iOS 10 (has a general lag when locking the screen and unlocking, sometimes the time is stale, current playing song is stale for a few seconds, etc.) but I can say that it has not completely froze since I’ve updated 3 or so weeks ago.

This has also been affecting me, and just since the iOS 11 upgrade. I'm using an iPhone 6 and an iPad Air 2, and it happens on both (though more frequently on the phone). The frozen white screen (or black screen) that is unresponsive to incoming calls (although I can still hear the ringing), apps that hang as soon as I try to open them (including Mac apps - Settings, Music, Mail, Safari), exactly what others have reported here. I find that I now have to restart both of my devices every two days or so, and I've had to resort to hard resets on both on multiple occasions. Prior to iOS 11, I think I had to perform only one hard reset in the past four years. Likewise, I typically had to restart my devices only once or twice a year.

I run lean, with few non-mac apps that get used with any regularity. 90+% of the use is Mail, Calendar, Safari, Notes, etc. All old 32 bit apps have been removed. I've installed every iOS 11 update as soon as it is released. The problem isn't location services per se (or at least not exclusively, as I don't have this switched on for my iPad, which still suffers. However, I think that the problem may be linked to WiFi in some way, because when I turn this off (i.e., really turn it off, using the Systems app, not the control panel), I don't experience any hangs. Of course, I can't run forever on LTE (for the phone) or with no internet (for the iPad). The problems seem more acute when I move from one WiFi zone/system to another (e.g., at work), or when I'm driving and the phone randomly wants to connect to the WiFi networks it encounters during the trip. I've taken to turning off WiFi before I leave my house (which seems to fix the problem), but when I forget (like this morning), it's hang-time. It's a rather a bit of a hassle to have to do a hard reset just because the phone rings. I've submitted a feedback report; I'd recommend that others do the same.

If this doesn't get addressed soon, it'll be back to iOS 10 for me. Interestingly, my wife's iPhone, which is a 6SE hasn't had these issues. Of course, she barely uses it...

Any Apple folks monitoring this thread - help?

This has been happening to me as well, when I use an app like youtube or instagram (happens with more apps just examples) it will freeze and I can’t do anything about it. I will just turn my phone off and back on, but then it happens again. I don’t know what is happening. And I as well have an iphone 6s, i have also gotten IOS 11 recently and it started acting up,

Hello Apple Suoppprt,

today i have upgraded my iphone to IOS11.1.2.

first of all it took a long time to upgrade, it got hang for more than 20 mins at apple logo, however it got upgraded.

and after after upgrade performance went really worst. its getting hang every 2-5 mins not make a call.

restarted twice, thrice .. and more, but still performance is very poor.

i hope there must be a bug in this fresh release IOS11.1.2

please help here, it about about only me its happening for millions of Apple customers.

Awaiting quick response.

Regards

Avdesh Rajput

THANKS FOR THIS THREAD: I appreciate seeing this thread to validate that it is more than just me having this issue.

My iPhone 7 has been freezing up since I updated it to iOS 11 in late Sept. I have been working with Apple Support since then to supply them my personal documentation, videos capturing the behavior and iPhone diagnostics/logs. Obviously, it still is not solved.

I have updated my iPhone to the latest iOS on the day it came out for all iOS 11 incremental fixes. None have solved the issue.

My observations on my iPhone 7

(I observed a similar pattern also on my iPad Air ONLY ONCE after upgrading to iOS 11):

TIMING:

- Issue occurs about 3 to 4 days apart on average (have also seen it occur twice within 24 hours)

WHEN:

- Device freezes completely when I open an app (e.g.: Settings, Safari, etc) and only displays the app's solid background color, but never loads the app fully.

- After the freeze occurs, the phone is unresponsive except for the haptic feedback when pushing the Home button (but still stays in the solid background of the app)

CLUES (my personal theory):

+ Just before many of the freezes, I have noticed that Apps are being updated but appear to stall (on Home screen the App icon is darkened with a progress circle in the middle that is transparent). The App update stalls when the transparent progress circle is at 100% while still showing the App icon shaded on the outside of the circle. (I have captured this behavior in a video that I uploaded to Apple.)

+ Many of the other freezes have been discovered in the morning as I remove the iPhone from the charger. Knowing that the iPhone updates apps at night when plugged into a charger, this supports the theory that it may be related to app updates.

+ I have also observed the behavior above and the resulting frozen phone occur within minutes of my manually selecting to update apps from the App Store. This does not always reproduce the issue.

+ I started personally testing this theory by disabling automatically installing updates in hopes that I would not encounter any more freeze-ups. It worked for a few days, but unfortunately I started some further troubleshooting activity with Apple Support that made me abandon this testing.

ACTIONS

- Apple support has me taking a screen capture (timestamps log), sysDiagnose (collect and store app memory) requires the phone to sit idle for 10 minutes, and then upload files to them for analysis.

+ Force a restart (Sleep/Wake + Volume Down button on iPhone 7) is the only way I can restore my phone to working order again.

I'm afraid that Apple is pumping out incremental updates so fast that they don't have time for me to reproduce the issue multiple times and upload it to them to study long enough before the next iOS update comes out. Their standard answer is the upgrade to the latest and we think it will fix the issue. But of course, there has not been a fix yet.

Same thing happen to my Iphone6s 128GB before I don't have any issue of freezing or hanging but when I updated the phone to ios11 even up to th latest version, things get worst. My phone always hang up or freeze and I always need to have a hard reset just to be able to open/use my phone. Apple should fix this issue since its their fault. It's not good that we need to do a hard reset always. Apple or any customer support pls answer or fix this issue,

It is fixed on my old 6s Plus that I gave to a friend (she is about to get my 7 Plus. She is running iOS 11.1.2.

This is a user-to-user technical support site, Apple/customer support is not here and won't answer you. Make a Genius Bar appointment at your nearest Apple Store or call AppleCare if you want to talk to them.

Exactly my sentiments. I've lost all trust in aapl! Everything randomly freezes including the keypad and stats Frozen for random durations.

I am FRUSTRATED beyond words and ask this happened right after iOS 11.1 upgrade.

This is exactly why it happening to me. Every time my apps go to update themselves my my iPhone crashes. I have to totally reset hard reset my phone. I am so so frustrated as I'm having to do this every day at least a few times.

I’m having similar issues. iPhone 6. My 2nd Refurbished replacement from Apple over the past two years. Worked beautifully until iOS 11. Waited for the dot release 11.0.1. Then screen started locking up and keyboard starts missing key presses. Upgraded on each new release in the flurry of releases. And the phone just got worse and worse with each new release. I waited for the dot release after 11.1 and am now on 11.1.2. At times my phone is completely unusable.

Thinking seriously of Android now after being on Apple for almost 10 years ...

I think we need to find out what we all have in common. I'm sure we all have a few apps or accessories in common since this issue affects a specific group of us.

For me:

- iPhone 7 Verizon

- Apple Smart Battery Case

- Airpods

- 1st Generation Apple Watch

- Hands free Bluetooth car kit in my car

Apps

I have every dating app pretty much

I use the Google Keyboard (via the Google app)

I have IG, Snapchat, Facebook, WhatsApp, Amazon, Uber, Lyft, Google Maps, Dropbox, MyFitnessPal

Email

I have about 5 email accounts configured.

Share your setup and let's find the pattern!

All I see is people who like to complain without adding value to the troubleshooting effort. Unlike you, I don't want my voice validated, I want to get this solved. Something about our phone configurations is unique enough that they can't replicate the issue at Apple otherwise they would have.