ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2017 9:20 AM

Guys ! I have The solution on this problem 😀

My phone is back to normal again🙂 i tried nearly everything .

Delete phone reload icloud did’nt fix it 😒

Delete phone Through apple configurator 2 did’nt fix it 😒

But then i noticed the problem was showing at most when i use Tinder 😂 so uninstall tinder and boom problem fixed ! I also tried to install tinder again and phone is still good and with no errors 😀 so guys uninstall Tinder 😄 Maybe other Apps Will do the same , but for me it was Tinder

390 replies

Oct 12, 2017 5:06 AM in response to arturbikbaev

Agreed. I updated last evening and my phone worked fine for about 5 minutes. I don’t know if Apple reads these forums but I assume that they do. I cannot understand why they have not seen to address what appears to be a very widespread issue. I have a 6 Plus. I skipped the 7 because I knew that whatever the 10th anniversary phone was on the way. Now they’re saying that most folks won’t be able to get their hands on an X until at least February or March. I’m not interested in the 8. I have had iPhones since the 5. I have endured very slightly buggy updates, but never one that essentially bricked my phone. I don’t pay much attention to Android world, so I don’t know if they have the same issues, but unless Apple straightens this out tout de suite, I’m going to start looking into Android as painful as that might be. They have phones more roughly on par with the X...

Oct 13, 2017 2:44 PM in response to cdubaldo

iphone 6s user.After updating to iOS11


Mine is freezing every 5 mins. Apps, touch screen .Phone blacks out .

At time call doesnt show and will see voicemail straight, after reboot it works.


Update to iOS11 w/o taking backup. Now there is no way to downgrade to iOS10 w/o loosing data .


Apple please let us know the way to downgrade to iOS10 w/o data loss.


iOS11 is just UNUSABLE and FRUSTRATING .



Whats the point of havin 1000 featurs when basic functionality: Phone call is broke ???

Oct 13, 2017 5:04 PM in response to andyk105

Hi! I have an iPhone 7+ with 11.0.3 software and even just when it had the 11.0.0 version it would freeze on me that i would have to turn it off to make it work again.

This time though with 11.0.3 the message icon would gray out (attached image) and I won’t be able to do anything to have it respond. I locked it and left it alone for 3-5mins but after unlocking it, it was in its same unresponsive-message-icon-grayed-out state. The one thing to do was force restart it.


Never ever ever had this issue before with my past iphones and that is why I love the iPhone because it never freezes like Android phones. Apple, fix please and ASAP.

Oct 16, 2017 3:09 PM in response to andyk105

I have the same problem (iphone 6s Plus) The phone just freezes, I touch the screen and nothing happens, not even the physical buttons. The only thing it allows me to do is the hard reset. Sometimes I have to do it 2/3 times a day. Thought I should just do a clean install, clean all settings and install as a new phone... two hours after this the phone just shut off suddenly by itself. I’ve never changed the screen, let alone non official hardware. What the ****... just plain annoying

Oct 17, 2017 6:28 AM in response to mikael_k_68

I've never downloaded Tinder to any of my phones. It started as soon as I'd installed 11 on my 6s. I upgraded to a 7plus and it still happens! The freezing has become less frequent. My guess is that as apps update they may be fixing bugs carried over from ios 10 that were causing it. An apple eng told me to reset and install as new. That just lost a load of my data and didn't fix it. Let's just hope 11.1 works

Oct 17, 2017 8:47 PM in response to andyk105

Mine too. It's severe. I the screen will not respond over 70% of the time. I have to hold Home and the Screen Toggle and reset it over a dozen times a day. I cannot take calls as the screen is non responsive. I have wiped the phone clean and reset back to zero and it still freezes up. It is driving me nuts. I do not have a recovery past a week old so I can't restore back to a prior OS. This has to be related to functionality to support the I8 and X.

Oct 18, 2017 12:21 PM in response to Lawrence Finch

Good advice, unfortunately my iPhone 6Plus still freezes. Randomly enters values. Randomly launches apps. Refuses to allow me to enter my passcode when I reset. Will not allow me to shutdown my holding the screen toggle button. I get the slide screen, but the screen is frozen. IMO, this is definitely an Apple bug with older versions of its firmware on these devices.

Oct 19, 2017 7:49 PM in response to andyk105

I’ve now updated to the 11.03 patch, and it still freezes at least 5 times per day. Mine also started doing this really fun thing that doesn’t let me hear anything when on the phone. If I restart my phone, it works again. I’ve deleted apps. I’ve checked my storage settings. I restored it to the previous backup. Still an issue. This isn’t a small issue with three people. Lots of users have it. My sister’s phone freezes, but not as much as mine. So Apple, PLEASE look into this.

Oct 20, 2017 6:09 AM in response to Natedajew

Yes. Apple is seriously dropping the ball here. My phone is for all intents and purposes unusable. The underlying phone works so I’m able to answer calls through my iPad and watch... They have to know that this is happening and they need to get to the bottom of this and fix it. This is just **** poor customer service. I took my 6 Plus phone to the Apple Store and was flippantly informed that I had an three year old phone (duh) - to which I replied that Apple told me that this update was compatible with my iPhone so this should not matter. I skipped the 7 because I knew that the 10th Anniversary edition was coming out. It seems that this is happening to 7s as well. I don’t want to be forced into an 8 because I can’t wait for the X. They need to fix this tout de suite.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 11 update phone freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.