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ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2017 12:58 PM

Exact same issue... Wasn't immediate after update, just started a day or two ago. I've had to hard reset 3-4 times now. Several otherwise reliable apps open very slow or more often crash without opening

390 replies

Oct 11, 2017 9:32 PM in response to andyk105

I am using iPhone SE 64GB with latest iOS 11.0.3. I am not seeing a crash or freeze anymore and the overall system is stable and running smooth.


Here is what I did and I strongly feel that the freezing is related to location services: [Before making following adjustments, my iPhone used to crash or freeze many times]


  1. Make sure under Settings -> Privacy -> Location Services, choose "While Using" or "Never" depending on your preference for the apps. Try to set "Never" for apps which you need location service. Avoid "Always"!
  2. Under Settings -> Privacy -> Location Services -> System Services, turn off location service for all system services [under PRODUCT IMPROVEMENT section too].
    • I kept following turned on as I need them:
      • Compass Calibration - For Google Maps, to get the direction arrow [blue one]
      • Emergency SOS
      • Find My iPhone
    • For every other system services, I turned off location service.
  3. Under Settings -> Privacy -> Location Services -> System Services, turn on "Status Bar Icon" so that you will see if any app/service is trying to access location and find out the culprit when your iPhone is freezing or crashing.
  4. Delete apps which you don't need!
  5. Under Settings -> General -> Background App Refresh, turn it off.
  6. Under Settings -> General -> Handoff, turn it off.
  7. Under Settings -> General -> Date & Time, turn off, "Set Automatically" if you do not travel often.
  8. Try to turn off other services or settings, which you do not.

Nov 26, 2017 7:43 AM in response to Woodys0

My iPhone 6S 128gb froze for the first time this morning. I have taken the IOS 11 updates over the last 4 weeks or so, which slowed it down a lot over IOS 10 (which I would have reverted to if it had not been withdrawn).

For what it is worth, while frozen it

  • would still show the control screen
  • play music - 4 pieces cycling for which I could control the volume and jump forward or back
  • the Safari button was greyed out
  • nothing else responded

A forced restart appears to have returned it to normal function for now. Let's see.

Sep 23, 2017 11:57 AM in response to Lawrence Finch

Hi,


That’s what Apple support recommend. I set up as new phone and it was fine for a day then did it again today. I went to make a call and opened the folder with my phone app in. I pressed the phone app and nothing happened, the phone froze again and would not respond. Force restart worked. I guess there’s just a bug in the iOS or one of the apps

Sep 27, 2017 12:42 AM in response to Lawrence Finch

Hi Lawrence,


I tried this and it settled down for a day. It then froze again. I have since upgraded to an iPhone 7 plus (didn't fancy the 8 for some reason) and it has again frozen. I keep my phone and message apps in a folder. I had gotten a missed call, I opened the folder and pressed the phone app. The app would not open, I could close the folder then my phone was again frozen. There is definately a bug in the ios 11 that needs addressing.

Sep 27, 2017 7:02 AM in response to andyk105

If it was definitely a bug in iOS 11 then I would have it also. And about 100 million other users. And I keep my phone and several other apps in a folder also. If you just wait for Apple to fix this non-bug that is actually something wrong on your phone you will grow old first.


Restore the phone using iTunes and set it up as New. Don't add any apps, don't set up any mail accounts, don't even log in to iCloud. See if it works. Most likely it will, meaning it is not a bug in iOS, because if it was the problem would still be there. Then start adding stuff back. First, log in to iCloud. If that is OK then add your email, and apps, a few at a time.

Sep 28, 2017 9:18 AM in response to Lawrence Finch

Not entirely true Lawrence. There have been instances over the years where Apple have issued software updates to fix various issues such as battery drain etc. I haven't been affected by these issues when lots of others have which would suggest that not every phone gets affected by software bugs.

It is also a huge waste of my time having to reset my phone and lose lots of data at the same time. I pay premium money for my apple products so I don't have to do these sorts of things.

Sep 28, 2017 8:21 PM in response to andyk105

MY iPhone 6 was working fine before installing the new update iOS 11 now it freezes when opening an app or while using it I just updated it a few days ago I’m very upset I don’t know what to do because my phone for work as a driver and it freezes when using the gps or using the app for work or even when going an any app, I feel like apple is doing this in purpose to force us to buy the newer models but that’s wrong because I can’t afford a new phone :/ I am

Very angry and I think I’m gonna have to switch to Samsung after being an iPhone user since the original one came out ! Apple needs to do something now ! :/

Sep 29, 2017 9:00 AM in response to Hasmatuchi_Alexandru

iPhone 6s Plus 128gb here and after 11 update had a few issues that were annoying so I was happy to see another update so soon so updated and now the phone will lock up for up to a minute at a time now. It’s very annoying and hopefully Apple will fix that issue soon. It does not appear to be related with any app from what I can see because it’s locked up on the home screen not doing anything on the phone. I’ve noticed also that my volume buttons are not always working now as well and I hook my phone up to my car stereo via Bluetooth and play music and it used to always transmit the song data to the radio for display as well as album artwork and now it will still connect and play but I can no longer fast forward to next song and nothing is being sent to the radio as it just shows a blank screen now and I have to use phone to make changes which is more dangerous while driving so that is annoying as well. I’m hoping this will all get fixed soon with another update.

Sep 29, 2017 1:43 PM in response to andyk105

I'm having the same issue. iPhone 7+ 256gb, started the day I upgraded to iOS 11. Upgraded to 11.0.1 two days ago and still having apps freeze several times a day. Sometimes I can't even power cycle it and it takes 60-120 seconds before it just randomly starts working and processes all the clicks I did while it was frozen. I'm about ready to trade it in for a more reliable phone.

Sep 30, 2017 5:35 AM in response to lygonst

Experiencing the same issue here (7+) installed latest OS and now have the following issues;


Apps/lock screen freezes on “logo/welcome” screen


Volume buttons won’t work


No “now playing” on lock screen


Phone freezes then gives black screen with shutdown circle logo before restarting


Apps try to launch then close then re-open with no resolution of issue


Worst update to an OS I’ve encountered

ios 11 update phone freezing

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