ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

Reply
390 replies

Oct 10, 2017 1:37 PM in response to andyk105

I also have had this problem. I have an iPhone7 and this problem did not occur until I updated to 11.02. The phone's will randomly freeze with neither the home button nor the power button being responsive. The only thing that will make it work again is a force restart, but it only works until the phone decides to freeze up again. I do not know why this is happening, but I have had to restart my phone five times today and had to do the same thing several times yesterday too. This needs to be fixed.

Sep 30, 2017 10:13 AM in response to Ignaciopvx

Apple isn't here to see everyone's posts. You need to go here: Feedback - iPhone - Apple


This isn't global, I have a high end phone and I'm not having the issues you are seeing so include as much data as possible in your feedback as well as what troubleshooting steps you have taken.


I'm glad you never had any issues with updates but I find that hard to believe since iPhone OS 2 and iOS 3 bother had interim updates that caused battery issues on every phone and an update had to be rushed out. Maybe you skipped those updates.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 11 update phone freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.