ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2017 9:20 AM

Guys ! I have The solution on this problem 😀

My phone is back to normal again🙂 i tried nearly everything .

Delete phone reload icloud did’nt fix it 😒

Delete phone Through apple configurator 2 did’nt fix it 😒

But then i noticed the problem was showing at most when i use Tinder 😂 so uninstall tinder and boom problem fixed ! I also tried to install tinder again and phone is still good and with no errors 😀 so guys uninstall Tinder 😄 Maybe other Apps Will do the same , but for me it was Tinder

390 replies

Oct 23, 2017 11:09 AM in response to Boardforces

OK. I’ve been having all the problems that everyone has been describing in this thread. I don’t know if this is the fix but I’ve been deleting apps that are not compatible with 64-bit and updating other apps as updates become available and for the past day and a half and myself phone has been stable, much longer than it’s been. I do wonder if this has been an app issue, dumb luck, or it will revert to a bascially brick-like state...

Dec 2, 2017 8:03 AM in response to RV979

I have the same issue with my 7 Plus...Since I was able to see that there is a version 11.2 update; I am currently trying to process the 11.2 update. The phone has kicked itself out of the download update process 2x so far; nope 3x; nope 4x;


Decided to turn off some features. Turned off Background App refresh; turned off bluetooth;


I also have the Iphone 7plus PLUGGED IN.


Nope 5x and back to passcode re-entry; Restarted the software update for 11.2 for 6x -- the download is about 1/2 done per the blue progress line; it has progressed about 1/2 inch -- about a 1/2 inch left; I think the key here is patience... the update may actually be updating in the background even though the screen blacks out and we get the wherly derby spinning wheel.


Another few blackout cycles and now the Settings ICON has a RED 1 on it (indicating there is an update ready to install).


I tried installing it and the phone went to spinning wheel in about 10 seconds; second time it did it again; third time was the charm... the phone is now at the Black Screen with the WHITE APPLE with the update progress bar at about 40% point (note it took a couple minutes to get to this point) -- just set the stopwatch to see how long it takes to complete the update to 11.2.


It's been 2 minutes on the stopwatch (love my Fitbit)... the progress is at 50%. The screen just went back to a blank screen at about the 3:15 (minutes:seconds) mark, and then to the WHITE APPLE without a PROGRESS BAR... then the Progress Bar came up at a 25% level... the bar appears to be moving more quickly and is at the 80% point at about the 5:15 mark.


There has been no progress past the 80% point at the 7:00 minute mark. The update completed at about the 8:15 mark -- so that means the update to 11.2 took approximately 10 minutes to complete.


Just tested the phone really quickly... went to the CAMERA APP and successfully took a picture -- the phone previously went funky with the Black screen and Spinning wheel immediately when trying to snap the picture.


I will update this post if something unique starts happening to the phone similar to this issue.


Rick

Dec 13, 2017 9:16 AM in response to andyk105

I have been struggling with my email freezing ever since I updated to IOS 11. It has been horrible. Finally - I did something that really seemed to help. Go to Accounts & Passwords => turn OFF Push. Turn Push off for everything. Put everything on Fetch (I did chose the Automatically on the schedule). Then do a hard reset and it really did the trick. Hope this helps for others.

Oct 1, 2017 4:39 AM in response to andyk105

I have the same problem with my iPhone 6+ after installing iOS 11. Here's "what works" for me (if you're not in a hurry) until Apple gets this resolved.


Same problem: screen locks up, can't press any apps, can't scroll. Also initially rebooted to fix problem (Option 1)


Option 2. I accidentally found out that if you leave your iPhone for a while (an hour?), things will unfreeze. Yes, it's not ideal if you need to use your iPhone immediately - but if you can wait a bit, seems to fix it.


Maybe the problem is with some background process or 'cron' running on its own freezing everything up.

Oct 5, 2017 11:56 AM in response to andyk105

I’ve been giving it more thought. One thing I noticed was that before ios11 was released there didn’t seem to be the usual load of app updates stating iOS compatibility. The freezing has been becoming less frequent as the more apps have been updated. Since 11.0.2 I’ve not frozen once. Most if not all of my most used apps have been updated.

Oct 6, 2017 10:39 AM in response to andyk105

Hi! I have the same issue. After an update to iOS 11 my iPhone 6s completely freezes 5-7 times a day under the regular use. Only hard reset temporarily helps until the next bug occurrence. "Reset all settings" and "Factory Defaults" through the recovery mode doesn't help to fix this bug as well (with and without restoring my backup). Currently the bug hasn't been fixed in iOS 11.0.2.


My assumption is that iOS 11 doesn't work properly on iPhone 6s with Samsung chip N71AP.


Because there is also another iPhone 6s in my family. That iPhone 6s has TSMC chip (N71MAP). That iPhone 6s has TSMC chip (N71MAP). And that iPhone has no issues with iOS11 at all.


The issue occurs exactly when I open/close different folders. Not in any particular app but exactly in iOS itself when I try to interact with folders on screens.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 11 update phone freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.